crm

A collection of 8 posts

Tips to improving customer service in the Automobile Industry
customerexperience

Tips to improving customer service in the Automobile Industry

The automobile dealerships market (cars and 2-wheelers) is a fiercely competitive market. The line between Acquisition and Retention has blurred; the revenue made from service & maintenance is significantly higher than the meagre commission earned on new customer acquisitions. Only with exceptional customer service can automobile businesses compete in the competitive market. In this article, we will look at some of the points that can help improve customer service in the automobile industry. Le

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All you need to know about WhatsApp Business API
WhatsApp

All you need to know about WhatsApp Business API

If you are an emerging digital business that is looking to improve your customer relations [https://gallabox.com/], you might have heard about WhatsApp’s Business API. If you have landed in this article, chances are you want to learn about the platform before trying it out. So, to help you and innumerous other businesses, we will look to an in-depth exploration of WhatsApp Business API in this blog post. For starters, it is important to understand that WhatsApp’s business section has two major a

Why Automate your Customer Support?
chat

Why Automate your Customer Support?

In today’s digital world, ‘Automation’ is the name of the game. Until a few years ago, automation was a term that was generally used by big businesses. However, the advent of latest technology has made automation a possibility for even small and medium businesses. We can clearly see that business owners have understood the value of automation. After all, it is an undeniable fact that automation brings several benefits to a business. With the whole world moving towards automation, more and more b

Why you should provide an Omnichannel Customer Experience
omnichannel

Why you should provide an Omnichannel Customer Experience

If your business has a digital presence, you would most probably know that your potential customers come from various sources like the physical store, site or app. Since today’s customers are present everywhere, you should also be available everywhere. While being available on all channels is important, something much more important is to provide the same level of service across all the platforms. Hence, comes the need for an omnichannel approach. What is an omnichannel customer experience? A

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What is Lead Management & Why do you need it?
lead management

What is Lead Management & Why do you need it?

Leads, or potential customers, are the fuel for business growth. Since these potential customers have shown interest in your business, it is important to give them the attention they deserve. Therefore, businesses have to spend time and effort to nurture these potential customers. When we say nurture, we don’t just mean manage the leads. We mean tracking customer behavior, understanding their needs and engaging them until they make the decision to purchase. So, calling lead management as the pro

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The Art of Contactless Customer Experience
chat

The Art of Contactless Customer Experience

The COVID-19 pandemic has had a colossal effect on how retailers conduct their business. With social distancing and lockdowns, retailers are thrust into the world of online retailing. Since today’s customers prefer a ‘contactless shopping experience’, online retailing has evolved from being a convenience to a necessity. When brick and mortar retailers were forced to close during the peak of the pandemic, online shopping experienced a significant high. As we can see in Capgemini’s ‘COVID-19 & the

  • MangoLeap
Building Customer Loyalty in the Digital World
customerloyalty

Building Customer Loyalty in the Digital World

It is an undeniable fact that we are currently in the golden age of digital shopping. After the pandemic, there is a sharp increase in the number of digital marketplaces. Face-to-face conversations have been replaced by digital conversations through video, mail or chat. With this digital transformation, customers have come to realize that they have more options at their disposal. If they are not satisfied, they can conveniently switch to another brand. ‘Brand switching’ has become a looming thre

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Real Estate developers -  Take The Digital Leap
lead management

Real Estate developers - Take The Digital Leap

With offline interactions at an all-time low, digital transformation has become the need of the hour. A growing number of sectors have started moving towards a digital service space, and the Real Estate sector is no exception. We can see that the leaders in the real estate space have started using smart digital tools to improve their sales and customer experience. However, there is still a widespread hesitance in the market as several companies struggle to adopt a digital-first approach. The lac

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