How Wandering Lama grew business 25% with Gallabox

About Wandering Lama

Wandering Lama launched in 2020 to bring people closer to nature through holiday homes, homestays, nature camps, resorts, and adventure activities across India. Based in Bangalore, the company runs stays, tours, camping experiences, and day outings across multiple properties.

More than 20,000 people have reconnected with the outdoors through Wandering Lama so far, spread across resorts in different locations, each with its own guests, its own bookings, and its own conversations to manage.

One inbox was never going to be enough

Running one resort on WhatsApp is straightforward enough. Running several, each in a different location with its own guests and its own campaigns, is a different problem entirely.

Every property at Wandering Lama had its own individual WhatsApp Business number, with no shared inbox connecting any of them. There was a workaround for a while, a WhatsApp clone feature, but it came with its own ceiling. Only so many devices could log in at once, which made running multiple campaigns across properties genuinely hard. Leads slipped through in the gaps.

Before that, Wandering Lama had tried a different WhatsApp API tool. Custom integrations were limited, support wasn't especially responsive, and the flows it offered didn't stretch far enough to cover a business running several distinct properties at once.

Why Wandering Lama chose Gallabox

Running multiple resorts in different locations means running multiple conversations at once, each with its own guests and its own campaigns. Wandering Lama needed a platform that could keep those separate without needing a separate number, or a separate process, for every property.

Gallabox's multi-channel support and sequencing made that possible. Each resort could run its own campaigns and communicate with its own guests, all from a system built to handle more than one property at a time.

How they use Gallabox

• Chatbots and Flows handle guest conversations and structure enquiries automatically, across every property.
• A shared team inbox brings conversations from every resort into one place, replacing the individual numbers that used to keep them apart.
• Click-to-WhatsApp ads turn campaign clicks into conversations directly, for whichever property the ad was actually promoting.
• Integrations connect Gallabox with the rest of Wandering Lama's existing tools, so property data and guest details don't have to be managed separately from the conversations happening around them.

Outcomes

• Business growth impact reached 25%, tracing back to a communication process that finally scales the way Wandering Lama's properties already had.
• Employee productivity rose 20%. Managing several resorts through one shared system freed up time that used to go into juggling separate numbers and devices.
• First-time conversion rate grew 15%, and lead generation rose 10%, both signs that fewer enquiries are slipping through the gaps that used to exist between properties and campaigns.
• Wandering Lama rated Gallabox 7 out of 10, with a 10 out of 10 likelihood to recommend it to others in the hospitality space.

What other multi-property travel and hospitality businesses can do with WhatsApp automation

• Businesses running several properties or locations can manage each one's guest conversations separately, without needing a separate WhatsApp number or device for every site.
• Hospitality brands running location-specific campaigns can use click-to-WhatsApp ads to send interest straight into a conversation about that exact property, not a generic enquiry line.
• Travel companies juggling multiple booking channels can bring everything into one shared inbox, so a lead never gets lost simply because it came in through a different property's number.
• Any growing hospitality business hitting a device or number limit on their current WhatsApp setup can move to a system built to scale with them, instead of working around a ceiling.