GALLABOX (HEREINAFTER REFERRED TO AS “PLATFORM”/ “MOBILE APPLICATION”) IS A WEBSITE AND MOBILE BASED CLIENT COMMUNICATION INTEGRATION PLATFORM OWNED AND OPERATED BY MANGOLEAP SOLUTIONS PRIVATE LIMITED HAVING OFFICE AT OFFICE NO.5, INDIQUBE - 2ND FLOOR BRIGADE VANTAGE, OLD MAHABALIPURAM ROAD, PERUNGUDI, CHENNAI, TAMIL NADU 600096 (HEREINAFTER REFERRED TO AS “MANGOLEAP”/ “WE”/ “US”/ “OUR”).
THIS DOCUMENT IS A LEGALLY BINDING DOCUMENT BETWEEN REGISTERED OR UNREGISTERED USER OF THE PLATFORM (HEREINAFTER REFERRED TO AS “YOU”/ “YOUR”/ “USER”) AND US IN RELATION TO THE USE OF THE PLATFORM AND SET FORTH THE TERMS AND CONDITIONS BY WHICH YOU MAY ACCESS AND USE THE PLATFORM AND OUR RELATED WEBSITES, SERVICES, APPLICATIONS, PRODUCTS AND CONTENT (COLLECTIVELY, THE “SERVICES”).
THE TERMS OF THIS DOCUMENT WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE "I AGREE" TAB OR BY USE OF THE PLATFORM AND/OR BY CREATING A REGISTERED ACCOUNT ON THE PLATFORM (HEREINAFTER REFERRED TO AS “ACCOUNT”) AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND US FOR YOUR USE OF THE PLATFORM AND THE SERVICES RENDERED THEREIN.
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES FRAMED THEREUNDER, AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
THIS DOCUMENT IS NOT PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF GENERAL DATA PROTECTION REGULATION 2016/679 (“GDPR”). THEREBY, IF YOU ARE A RESIDENT OF EUROPEAN UNION (“EU”), YOU ACKNOWLEDGE THAT WE DO NOT EXTEND OUR SERVICES TO EU TERRITORIES. FURTHER, WE DO NOT REPRESENT AND WARRANT TO YOU THAT WE ARE A GDPR COMPLIANT.
PLEASE READ THIS DOCUMENT CAREFULLY. BY USING THE PLATFORM AND OUR SERVICES, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS DOCUMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS DOCUMENT, PLEASE DO NOT USE THIS PLATFORM. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO US AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF THE INFORMATION TECHNOLOGY ACT, 2000 TO ACCESS AND USE YOUR PERSONAL INFORMATION THAT YOU HAVE VOLUNTARILY PROVIDED TO US IN CONNECTION WITH THE USE OF THE PLATFORM AND THE SERVICES.
By providing Us Your information or by making use of the Platform and the Services provided therein, You hereby consent to the collection, storage, processing, and transfer of any or all Personal Information (Defined in Our Privacy Policies) and Non-Personal Information by Us as specified under this document and further agree that such collection, use, storage, and transfer of information shall not cause any loss or wrongful gain to You or any other person.
You must be at least eighteen (18) years or older to access and use this Platform. A minor (i.e., below the age of 18 years) shall not be entitled to avail the Services of this Platform. Your entity or organization on behalf of which You are accessing the Platform and availing the Services should have been incorporated as per the applicable laws.
The Platform enables the Users who have subscribed to Our subscription plan to access and use of a secure and accessible virtual, cloud-based software which enables the integration of all client communications in one platform with the aid of WhatsApp Business API [“Gallabox Services”]. You agree and acknowledge that the Platform requires the services of WhatsApp Business API for the delivery of Gallabox Services to the Users. Therefore, any modifications to the WhatsApp Business API may affect and even prevent Us from rendering Gallabox Services. The Platform has no influence over either the delivery of services by WhatsApp Business API or their technical configuration.
Gallabox Services are exclusively designated for only business use or for internal business purpose in the entity or organisation that the Users represent and not for any personal or household purposes. The Gallabox Services must be used only in accordance with their intended purposes and aim. Further the Users are responsible for obtaining access to the internet and the equipment necessary to use the Gallabox Services.
Gallabox Services include but not limited to:
By installing the Gallabox WhatsApp Chatbot, You can create Your or Your entity/organisation’s digital assistant. Thus, You can provide automatic replies to Your customer queries.
If Your subscription plan provides the facility of WhatsApp workspace, You are entitled to add multiple agents as per your subscription plan (i.e., Your employees, c, and others) to the WhatsApp workspace who will be able to access.
The authorised employees can add private notes in a conversation and against the contacts. The private notes shall restrict or open information to Your employees within the entity or organization.
You can create text messages, images, videos, location, contact, audio and others (“Your Content”) and share it with Your, clients, and others.
You can create Your own customized WhatsApp Message Templates (as defined in WhatsApp documentation), subject to approval from WhatsApp. Further, You acknowledge the applicable pricing for such WhatsApp Message Templates and are responsible for required marked-up payments to be done to Gallabox in relation to usage of WhatsApp Message Templates. For the purpose of clarity, WhatsApp Template Messages mean specific message formats reviewed and approved by WhatsApp that businesses use to send messages to its customers. Effective from 1st February 2022, WhatsApp has shifted to the conversation based pricing, which can be found here https://docs.gallabox.com/using-gallabox/pricing/faqs/pricing-details
In case You are desirous availing the Gallabox Services, You are required to to sign up with Gallabox Services by following the below given steps:
The sign-up link as mentioned above shall redirect You to the Website and further to use the Gallabox Services on the Platform, You will need to create an Account on the Platform and become a registered Account holder of the Platform by registering in the manner prompted on the Platform with such other information that may be sought from You whereby You will receive a password and username (Login Credentials) upon completing the registration process.
We may modify or add to the Registration Data information fields required to create an Account from time to time. You agree to promptly complete any such additional or modified information fields when and as requested by Us. In some cases, You will also need to update Your Account and/or operating system settings to allow Us to access Your other details including but limited to the address book/contacts and enable the geolocation and camera/microphone functions. Your registration with Us is subject to Our confirmation and will become valid when We either confirm Your registration or activate Your Account.
While registering the Account in Our Platform, You provide Us with Your contact details including Your email address. You hereby affirmatively consent to the use of Your email address for notifications from Us regarding important service announcements and other administrative communications related to Your use of the Platform, as well as certain marketing and other advertising communications from Us and from Our third-party advertising partners. You may opt out of receipt of certain notifications; however, there are certain services and administrative notification which You cannot opt out the receipt of it. You do not wish to receive such notifications related to the Platform, Your only way to opt out of such messages is to stop using and delete the Platform. We disclaim liability for any communications directed to You from any third party directly or indirectly in connection with the Platform that You may receive and any actions You may take or refrain from taking as a result of any such third-party communications and assumes no responsibility for verifying, and makes no representations or warranties regarding, the identity or trustworthiness of the source or content of any such third-party Communications.
We reserve the right to disable Your Account at any time
If We terminate, limit, or suspend Your right to use the Platform, You are prohibited, without Our prior written consent, from registering and creating a new Account under Your name, a fake or borrowed name, or the name of any third party, even if You may be acting on behalf of the third party.
You may terminate Your Account at any time, for any reason, by sending an email request to firstname.lastname@example.org. Upon receiving such request for termination, We shall review the respective Account in relation to the pending Subscription Fee. Only after the completion of such review, We shall terminate the Account from the Platform. However, You must note that We reserve the right to retain Your Registration Data in an anonymous form, and any other information provided on an “as-is” basis as part of statutory requirement.
You acknowledge and give Your full and unconditional consent to:
The User to avail the Gallabox Services shall choose an appropriate plan from the subscription plans as set forth on the Platform’s pricing page (https://gallabox.com/pricing) and shall agree to pay the applicable fee as mentioned in the chosen subscription plan (“Subscription Fee”). The Subscription Fee shall be paid by You on monthly/quarterly/half-yearly/annual basis, within seven (7) days from the invoice date. Your subscription to the Gallabox Services will renew automatically unless the account is terminated, or You give a written notice of non-renewal at least thirty (30) days prior to the expiration of the relevant subscription term.
We allow authorisation of payment on Our Platform through the following payment services:
We accept following payment methods through the above-mentioned payment services:
If undisputed Subscription Fee(s) is more than thirty (30) days overdue, then, following written notification from Us, We may suspend Your access to the Platform, including, without limitation, Your Account, until such unpaid Subscription Fee(s) are paid in full.
The Subscription Fee do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You agree to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent We are legally required to collect the same, will be itemized on the invoice.
The Subscription Fee does not include any charges that are charged by WhatsApp Business API for Template Messages or Conversations, we will raise an invoice based on the usage of messages/conversations on a monthly basis and you need to clear the invoices within 7 days from the date of invoice. We shall have the right to charge You for this additional service and You shall have the right to accept such charges or decline them and not use the associated channel.
The User agrees and acknowledges that Gallabox has partnered with Whatsapp Business Service Providers to provide the Services through the Platform. The User understands and agrees that the Platform is integrated with WhatsApp API and that We may share certain Registration Data with WhatsApp. We disclaim any liability caused by the use of WhatsApp API by You through the Platform. Further, You shall agree to adhere to the following terms and conditions set by WhatsApp for the usage of WhatsApp Business:
You understand and agree that WhatsApp may update its policies including but limited to WhatsApp Business Policy without notice; by continuing to use the WhatsApp Business Products through our Platform after such change, You consent to such changes.;
You represent and warrant that You are not in violation of the WhatsApp Commerce Policy and does not come under the purview of any of the restricted industries under WhatsApp commercial policy. You acknowledge that WhatsApp Business may add limits to businesses on the number of messages to send per day as per its policy.
Further, WhatsApp has the absolute discretion to review, approve or reject any WhatsApp Message Templates (as defined in WhatsApp documentations) at any time submitted by You;
WhatsApp does not offer a way to be notified when a WhatsApp user has blocked Your sender, or to retrieve a list of WhatsApp users who have blocked You;
Any violation of the WhatsApp policies may lead to suspension of Your WhatsApp account and WhatsApp has absolute discretion to limit or remove Your access to or use of the WhatsApp Business API and other WhatsApp Business Products if You receives excessive negative feedback, causes harm to WhatsApp or WhatsApp’s users, or violates or encourages others to violate our terms or policies, as determined by WhatsApp in our sole discretion. If WhatsApp terminates your account for violations of relevant WhatsApp Business terms or policies, WhatsApp may prohibit You and Your organization from all future use of WhatsApp Business API and other WhatsApp Business Products.
We shall take no responsibility in case of any such violations. Any additional charges arising due to this shall be borne by the You.
Once registered on Our Platform, You cannot reuse the WhatsApp number registered with US on WhatsApp Business App or WhatsApp mobile app to use on other similar platform
WhatsApp Message Template
You shall not use the Platform or the Services therein to host, display, upload, modify, publish, transmit, store, update or share any information that:
You agree to not use the Platform to:
In addition to the above, You shall also be compliant to Our Privacy Policies as updated from time to time, a copy of which is available on our Platform.
By using the Platform, You expressly relieve and hold Us harmless from any and all liability arising from Your use of any third-party communications and third-party content, including any loss or damage incurred as a result of any dealings between You and any third parties, or as the result of the presence of such third-party content on the Platform or the failure of such third-party content to function as intended. It is Your responsibility to evaluate the content and usefulness of the information obtained from third-party content.
Our obligation for the use of Personal Data will be restricted within the scope of the purpose of collecting such Personal Data.
All software used on the Platform is Our Intellectual Property and is protected by Indian and international copyright laws.
You shall not re-utilise the Services of Our Platform or systematically extract any part of the content, use any robots, data mining or extraction tools for reutilization of Our Platform. Further, You shall not create publish anything that features parts of Our Platform (for example Our Services and its prices) without our prior written permission.
You represent and warrant that:
Each Party acknowledges and agrees that:
Notwithstanding the foregoing, Confidential Information shall not include any information to the extent it:
WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE PLATFORM OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES, OTHER THAN AS PROVIDED HEREIN. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
WITHOUT LIMITING THE FOREGOING, NEITHER US NOR OUR AFFILIATES OR LICENSORS WARRANT THAT ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED OR THAT THE PLATFORM WILL BE ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED OR THAT IT WILL ALWAYS BE ACCESSIBLE; NOR WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM, OR AS TO THE TIMELINESS, ACCURACY, RELIABILITY, COMPLETENESS OR, INFORMATION OR MATERIALS OR SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE PLATFORM. NEITHER US NOR OUR AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER. WE, OUR AFFILIATES AND LICENSORS DO NOT WARRANT THAT THE PLATFORM IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.WE MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY PART OF OUR PLATFORM FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT NOTICE.
UNDER NO CIRCUMSTANCES WILL WE, OUR AFFILIATES, LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL(C), ANY LOSS OF OPPORTUNITY, ANY LOSS OF DATA SUFFERED BY YOU.
WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF: ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICE,ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES) C) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES; YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.
WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR BUSINESS REPUTATION, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.
WE WILL NOT BE LIABLE FOR DAMAGE THAT YOU COULD HAVE AVOIDED BY FOLLOWING OUR ADVICE TO APPLY AN UPDATE OFFERED TO YOU FREE OF CHARGE OR FOR DAMAGE THAT WAS CAUSED BY YOU FAILING TO CORRECTLY FOLLOW INSTALLATION INSTRUCTIONS OR TO HAVE IN PLACE THE MINIMUM SYSTEM REQUIREMENTS ADVISED BY US.
YOU ARE RESPONSIBLE FOR ANY MOBILE CHARGES THAT MAY APPLY TO YOUR USE OF OUR SERVICE, INCLUDING TEXT-MESSAGING AND DATA CHARGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE YOU HAVE WITH ANY THIRD PARTY ARISING OUT OF YOUR USE OF THE SERVICES, INCLUDING, BY WAY OF EXAMPLE AND NOT LIMITATION, ANY CARRIER, COPYRIGHT OWNER OR OTHER USER, IS DIRECTLY BETWEEN YOU AND SUCH THIRD PARTY, AND YOU IRREVOCABLY RELEASE US AND OUR AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.
You hereby indemnify, defend, and hold Us, Our affiliates, licensors, distributors, agents, representatives and other authorized users/patients/practitioners, harmless from and against any and all losses, damages, liabilities and costs arising from or in connection with
We also provide You Frequently Asked Question (FAQ) on the Platform where We shall address certain common questions that You as a User shall have while accessing the Platform and using Our Services.
We shall be relieved of all Our responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, epidemics, pandemics, lockdown (state-wise or nation-wide), natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond Our reasonable control. You further acknowledge and agree that We are not responsible or liable for
All notices shall be given to Us via email, or to You at either the email or postal address You provide.