Gallabox

Exceptional customer experience at scale 

Set up WhatsApp chatbots to improve customer satisfaction scores by up to 80% — impacting retention and boosting repeat business.

CUSTOMER SUPPORT

Trusted by 10,000+ businesses

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Struggling to meet rising customer expectations?
Overwhelmed customer support teams

Overwhelmed customer support teams

A lack of round-the-clock availability across time zones can lead to more customers walking out the door.

Multilingual communication in a globalized world

Multilingual communication in a globalized world

Lacking multilingual support can stop companies from creating inroads towards customer loyalty and brand loyalty.

Difficulty managing inquiry surges

Difficulty managing inquiry surges

Traditional appointment booking can be time-intensive when dealing with sudden spikes in customer queries.

Absence of two-way communication

Absence of two-way communication

Real-time updates over phone, email, text, or WhatsApp is important but challenging if you’re doing it manually.

Get your own customer service WhatsApp chatbots
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Why support teams trust Gallabox

Automated AI chatbots and support flows

Gallabox helps enterprises streamline customer interactions and tackle support efficiently

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  • AI chatbots for customer queries and service tickets
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  • Custom workflows help you humanize your customer interactions
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  • Effective agent handoff ensures the right agent takes over customer conversations when needed.
  • Automated AI chatbots and support flows

    Shared team inboxes

    Use Gallabox’s shared team inbox to make sure all your support agents are on the same page

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  • Handle large volumes of queries and tickets
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  • Single dashboard to display conversations across the organization in one place
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  • Easy agent handoffs and interventions
  • Shared team inboxes

    Gen AI chat support

    Boost efficiency with AI-powered quick replies, issue escalations, and feedback collection

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  • Intelligent suggestions and pre-set response templates
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  • AI-driven issue resolutions
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  • Effective agent intervention for complex interactions.
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    Advanced feedback surveys

    Collect customer feedback and ensure better after-service customer satisfaction.

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  • Automated feedback collection templates
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  • Resolution follow-ups and auto-reponses
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  • Drive additional upsell opportunities
  • Advanced feedback surveys
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    End-to-end customer support through WhatsApp

    How Gallabox transforms customer support teams

    Enhance personalization

    Enhance personalization

    Deliver contextual, customer-specific responses by integrating WhatsApp with your CRM and support tools.

    Streamline ticket management

    Streamline ticket management

    Automatically categorize, prioritize, and assign tickets for faster issue resolution and workflow efficiency.

    Improve first-contact resolution

    Improve first-contact resolution

    Minimize follow-ups with AI-driven responses that solve customer issues in a single interaction.

    Seamless handoff to live agents

    Seamless handoff to live agents

    Transition complex queries from chatbots to human agents smoothly, ensuring a hassle-free experience.

    Engage with rich media

    Engage with rich media

    Use images, videos, voice notes, and interactive buttons to offer a more engaging support experience.

    Track and optimize performance

    Track and optimize performance

    Gain real-time insights into response times, resolution rates, and CSAT to fine-tune your support strategy.

    Simplify issue resolution

    Simplify issue resolution

    Manage customer interactions more effectively, handle queries, and collect feedback using advanced chatbots

    Integrate with other business tools

    Integrate with other business tools

    Use over 30+ powerful integrations to create a seamless workflow for managing customers and service tickets

    Customer story
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    Dubai Housekeeping increased their CSAT by 47% with Gallabox

    Connect your favorite tools. In a few clicks.

    View all Integrations
    razorpay
    shopify
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    zapier
    zoho2
    leadsquare
    facebook
    woocommerce
    kylas
    shiprocket
    googlesheets
    cashfree
    payu
    webengage

    RECOGNITION

    Highly rated
    by industry leaders
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    Turn connections into conversions

    Be among the first to ride the WhatsApp automation wave

    200M+

    Conversations powered

    40M+

    Chatbot-driven conversations

    20K+

    Global active users

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