CUSTOMER SUPPORT
Exceptional customer experience at scale
Set up WhatsApp chatbots to improve customer satisfaction scores by up to 80% — impacting retention and boosting repeat business.
Trusted by 10,000+ businesses
Struggling to meet rising customer expectations?
Overwhelmed customer support teams
A lack of round-the-clock availability across time zones can lead to more customers walking out the door.
Multilingual communication in a globalized world
Lacking multilingual support can stop companies from creating inroads towards customer loyalty and brand loyalty.
Difficulty managing inquiry surges
Traditional appointment booking can be time-intensive when dealing with sudden spikes in customer queries.
Absence of two-way communication
Real-time updates over phone, email, text, or WhatsApp is important but challenging if you’re doing it manually.
Get your own customer service WhatsApp chatbots
Why support teams trust Gallabox
Automated AI chatbots and support flows
Gallabox helps enterprises streamline customer interactions and tackle support efficiently
Shared team inboxes
Use Gallabox’s shared team inbox to make sure all your support agents are on the same page
Gen AI chat support
Boost efficiency with AI-powered quick replies, issue escalations, and feedback collection
Advanced feedback surveys
Collect customer feedback and ensure better after-service customer satisfaction.
End-to-end customer support through WhatsApp
How Gallabox transforms customer support teams
Enhance personalization
Deliver contextual, customer-specific responses by integrating WhatsApp with your CRM and support tools.
Streamline ticket management
Automatically categorize, prioritize, and assign tickets for faster issue resolution and workflow efficiency.
Improve first-contact resolution
Minimize follow-ups with AI-driven responses that solve customer issues in a single interaction.
Seamless handoff to live agents
Transition complex queries from chatbots to human agents smoothly, ensuring a hassle-free experience.
Engage with rich media
Use images, videos, voice notes, and interactive buttons to offer a more engaging support experience.
Track and optimize performance
Gain real-time insights into response times, resolution rates, and CSAT to fine-tune your support strategy.
Simplify issue resolution
Manage customer interactions more effectively, handle queries, and collect feedback using advanced chatbots
Integrate with other business tools
Use over 30+ powerful integrations to create a seamless workflow for managing customers and service tickets
Customer story
Dubai Housekeeping increased their CSAT by 47% with Gallabox
Connect your favorite tools. In a few clicks.
View all Integrations
RECOGNITION
by industry leaders
Be among the first to ride the WhatsApp automation wave
200M+
Conversations powered
40M+
Chatbot-driven conversations
20K+
Global active users