Manage Customer Chats Seamlessly with WhatsApp Team Inbox Software

Yes! In fact, it’s one of the biggest perks of our Gallabox’s WhatsApp team inbox. You can effortlessly manage several WhatsApp Business accounts through a single unified dashboard. You don’t have to jump between different screens or devices to handle various accounts. We've seen our customers seamlessly 30+ different WhatsApp numbers from one place, which makes life easier for their sales and success teams.

Yes, and it's super simple!.You can manually assign chats to team members or set up automatic routing based on criteria like expertise, availability, team, or time zone. You can even create custom rules to send all product-related queries to your specialists or routing VIP customer queries to your senior account managers.

Our WhatsApp Team Inbox platform sends real-time notifications for every incoming conversation. You can also flag conversations that are pending from your end, and set SLAs to ensure prompt action. Plus, Gallabox’s chatbots can handle common queries instantly while your team focuses on more complex issues. Many of our customers have cut their response times by over 60% after implementing quick replies and AI chatbots.

Certainly. Our WhatsApp Team Inbox software plays nicely with your existing tech stack. Gallabox connects smoothly with popular CRMs like Zoho and HubSpot; office tools like Google Sheets and Calendly; marketing automation tools like MoEngage and WebEngage; e-commerce platforms like Shopify and Woocommerce; payment gateways like Stripe and Razorpay. And a lot more business-critical tools and software. This will enable your team to access customer history and conversation context without switching between too many tabs.

Security is a basic, non-negotiable tenet for Gallabox’s WhatsApp Team Inbox Software. Being an official Meta partner, WhatsApp Business API’s end-to-end encryption extends to us as well. In addition to that, you can implement your own access controls, and comply with global standards like GDPR with crystal clear opt-in and opt-out mechanisms. With your conversations and customer data protected by enterprise-grade security and privacy protocols, you can focus just on delivering a great customer experience without worrying about data vulnerabilities.

Yes, our WhatsApp Team Inbox software offers a robust set of automation features that let you create message templates, chatbots, Broadcast, and auto-responses for common scenarios. You can set up responses that trigger based on specific keywords, and build end-to-end conversation flows. This means your team can save time on repetitive tasks while maintaining a personal touch and building solid relationships with prospects and customers alike.

Yes, our WhatsApp Team Inbox’s analytics dashboards can help you monitor metrics like response times, resolution rates, and agent productivity in real-time. These insights will empower businesses to optimize staffing and improve conversions and resolution rates by identifying the areas where the customer-facing teams need to be trained.

Absolutely, yes. Gallabox’s WhatsApp Team Inbon is purpose-built to help growing businesses scale further without the pain of increasing headcount or inbound volume. Small teams and solopreneurs love our user-friendly interface, messaging automations, and high utility Broadcast features. While larger businesses have made best use of our advanced GenAI features, bot builders, and customizations. With flexible pricing plans and an always on customer success team, Gallabox offers something for everyone.

No. Any WhatsApp Team Inbox softwatre is meant to drive conversations only to your WhatsApp Business account. However, tools like Gallabox are close to bridging that gap with workarounds like Pabbly and Zapier to build bridges between WhatsApp and other channels. Soon, Gallabox will also have omnichannel capabilities with Instagram DMs and Facebook Messenger. Which means you can manage conversations from Facebook Messenger, Instagram DMs, web chat, and other channels alongside your WhatsApp messages - all from the same intuitive inbox. It's about meeting your customers wherever they prefer to connect with you.

Yes, our WhatsApp Team Inbox lets team members add private notes within customer conversations. It’s only visible internally, so tagging colleagues for inputs and co-piloting complex customer issues is a reality with Gallabox.

Yes, each team member can personalize their notification preferences. From desktop alerts and emails to mobile push notifications, you can also set up alerts for high-priority messages or responses to an ongoing conversation, read receipts, and also failed messages. This flexibility ensures that everyone stays in the loop on the most important prospect or customer interactions.

Yes, just like the native WhatsApp experience, our Whatsapp Team Inbox fully supports sharing and receiving images, videos, PDFs, location pins, voice notes, and other file types. You can also add buttons by creating message templates and configure “reply to” messages to nurture contacts. Once their replies land on your WhatsApp Team Inbox, one of your agents can either take over the conversation or let the bot collect more context. Apart from configuring a bot-to-human handoff, your agents can also override the chatbot and take over the conversation at any point.

We've got your back on this one! Our platform is built with WhatsApp's policies baked in, so many compliance aspects are handled automatically. We provide clear templates that follow WhatsApp's guidelines, built-in consent management, and regular updates whenever WhatsApp changes its policies. Our team also provides guidance on best practices to keep your business account in good standing.

Yes. Gallabox’s WhatsApp Team Inbox offers Conversation Tags, which are essentially labels that help you identify the nature of a customer conversation. You can create custom tags like "Billing Question," "Product Support," or "Sales Lead" to categorize conversations. These tags are searchable and can be used to generate actionable insights on the nature of requests that come in.

Yes, Gallabox’s Whatsapp Team Inbox provides analytics that go beyond basic metrics. You get comprehensive dashboards that uncover KPIs and analytics by Bot Sessions, Broadcasts, User Initiated Conversations, Business Initiated Conversations, and WhatsApp Template Messages, to name a few. There are a lot more nitty gritties you can drill down into to build a culture of data-backed decision making in your sales, marketing, and support teams.