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WhatsApp shared team inbox
Manage 2X more business chats with WhatsApp Team Inbox software
Make a note, tag a team member or assign conversations from a unified WhatsApp Team Inbox software. Handle more pings at any time with smart automations and chatbot handoffs.
TRUSTED BY 10,000+ BUSINESSES
Key features and functionalities of WhatsApp Team Inbox software
One WhatsApp account, multiple team members
Oversee conversations without the complexity of managing separate WhatsApp numbers.
Hit peak productivity with an AI-powered compose box
Let your team members do more with less effort with AI. Save their time for more complex customer interactions.
Manage teams better and assign conversations diligently
Be in control of how you assign incoming WhatsApp messages to different teams.
Benefits of using our WhatsApp Team Inbox software
View 360° chat history of prospects
Access the entire conversation history with each customer to maintain context. No matter who picks up the conversation next, they'll have the full picture.
Get cross-functional visibility
Team leaders can monitor all customer interactions in real-time, ensuring consistent quality and providing guidance when needed.
Pin high-intent conversations
Set up alerts for high-value opportunities that need attention. Add custom tags to every conversation for better segmentation.
Add value with rich media messages
Send messages in multiple media formats with reply buttons, PDFs, catalogs, voice messages, bot templates, videos, images, and more.
How to get started with the WhatsApp Team Inbox software
Connect your WhatsApp Business account
Sign up for a Gallabox account and connect your WhatsApp Business API number. Head to Users, Teams, and Roles to start setting up your team with access-control.
Open conversations and organize your team
After adding users, permissions, and team structures, head to the Conversations tab on the right pane. Once you set it up, head to the Conversations tab on the left pane.
Customize your shared inbox
Set up assignment rules, build bot workflows, add product catalogs, create canned replies, and configure notifications to match your team's needs.
Keep close tabs on agent performance
Start handling live customer conversations on Gallabox’s WhatsApp Team Inbox and use our analytics to continuously improve your team's performance.
How to get started with the WhatsApp Team Inbox software
Connect your WhatsApp Business account
Sign up for a Gallabox account and connect your WhatsApp Business API number. Head to Users, Teams, and Roles to start setting up your team with access-control.
Open conversations and organize your team
Customize your shared inbox
Keep close tabs on agent performance
Customer stories
SERVICE
Gallabox transforms Dubai Housekeeping's journey to service excellence on WhatsApp
25%
Increase in team productivity
47%
Higher CSAT ratings
31%
Growth from WhatsApp
REAL ESTATE
Why Thread Bucket Studio chose Gallabox over Wati for seamless team communication
68%
Higher business growth
50%
Rise in employee productivity
30%
Growth in customer base
FINANCE
Gallabox deflects 60% of Jobstars' customer chats to a multilingual chatbot
2000+
candidates acquired by Bot
10,000
Minutes Saved by Bot
60%
Chats handled by Bot
FAQs about WhatsApp Team Inbox Software
Can I manage multiple WhatsApp accounts or numbers through a single team inbox?
Yes! In fact, it’s one of the biggest perks of our Gallabox’s WhatsApp team inbox. You can effortlessly manage several WhatsApp Business accounts through a single unified dashboard. You don’t have to jump between different screens or devices to handle various accounts. We've seen our customers seamlessly 30+ different WhatsApp numbers from one place, which makes life easier for their sales and success teams.
Is it possible to assign conversations to specific team members in WhatsApp Team Inbox Software?
Yes, and it's super simple! You can manually assign chats to team members or set up automatic routing based on criteria like expertise, availability, team, or time zone. You can even create custom rules to send all product-related queries to your specialists or routing VIP customer queries to your senior account managers.
How does WhatsApp Team Inbox Software ensure customer queries are responded to promptly?
Our WhatsApp Team Inbox platform sends real-time notifications for every incoming conversation. You can also flag conversations that are pending from your end, and set SLAs to ensure prompt action. Plus, Gallabox’s chatbots can handle common queries instantly while your team focuses on more complex issues. Many of our customers have cut their response times by over 60% after implementing quick replies and AI chatbots.
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RECOGNITION
by industry leaders
200M+
Conversations powered
40M+
Chatbot-driven conversations
20K+
Global active users