Gallabox

🚀 Free webinar: Build your WhatsApp chatbot in 5 minutes

Manage 2X more business chats with WhatsApp Team Inbox software

Make a note, tag a team member or assign conversations from a unified WhatsApp Team Inbox software. Handle more pings at any time with smart automations and chatbot handoffs.

WhatsApp shared team inbox

TRUSTED BY 10,000+ BUSINESSES

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Key features and functionalities of WhatsApp Team Inbox software

One WhatsApp account, multiple team members

Oversee conversations without the complexity of managing separate WhatsApp numbers.

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  • Access all customer interactions from a single, unified inbox view
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  • Whether it’s 5 or 100 members — get them unique logins with one WhatsApp number
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  • Never miss a message by engaging users instantly with AI-powered bots.
  • One WhatsApp account, multiple team members

    Hit peak productivity with an AI-powered compose box

    Let your team members do more with less effort with AI. Save their time for more complex customer interactions.

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  • Trigger conversation workflows and choose WhatsApp templates instantly
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  • Rewrite with AI, translate in 100+ languages or use canned responses for instant, accurate replies
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  • Transfer chats between individuals, teams, and bots without disrupting user experience.
  • Hit peak productivity with an AI-powered compose box

    Manage teams better and assign conversations diligently

    Be in control of how you assign incoming WhatsApp messages to different teams.

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  • Assign teams and roles to users for proper role-clarity and hierarchy across the board
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  • Decide what type of conversations go a particular team based on their expertise or specialization
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  • Ensure your reps get a fair shot at hitting their quotas by automatically balancing workloads across teams.
  • Manage teams better and assign conversations diligently
    Benefits of using our WhatsApp Team Inbox software 
    View 360° chat history of prospects

    View 360° chat history of prospects

    Access the entire conversation history with each customer to maintain context. No matter who picks up the conversation next, they'll have the full picture.

    Get cross-functional visibility

    Get cross-functional visibility

    Team leaders can monitor all customer interactions in real-time, ensuring consistent quality and providing guidance when needed.

    Pin high-intent conversations

    Pin high-intent conversations

    Set up alerts for high-value opportunities that need attention. Add custom tags to every conversation for better segmentation.

    Add value with rich media messages

    Add value with rich media messages

    Send messages in multiple media formats with reply buttons, PDFs, catalogs, voice messages, bot templates, videos, images, and more.

    How to get started with the WhatsApp Team Inbox software

    Connect your WhatsApp Business account

    Sign up for a Gallabox account and connect your WhatsApp Business API number. Head to Users, Teams, and Roles to start setting up your team with access-control. 

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    Open conversations and organize your team

    Customize your shared inbox

    Keep close tabs on agent performance

    Customer stories

    Gallabox transforms Dubai Housekeeping's journey to service excellence on WhatsApp

    SERVICE

    Gallabox transforms Dubai Housekeeping's journey to service excellence on WhatsApp

    Read the story
    Why Thread Bucket Studio chose Gallabox over Wati for seamless team communication

    REAL ESTATE

    Why Thread Bucket Studio chose Gallabox over Wati for seamless team communication

    Read the story
    Gallabox deflects 60% of Jobstars' customer chats to a multilingual chatbot

    FINANCE

    Gallabox deflects 60% of Jobstars' customer chats to a multilingual chatbot

    Read the story

    FAQs about WhatsApp Team Inbox Software

    Can I manage multiple WhatsApp accounts or numbers through a single team inbox?

    Yes! In fact, it’s one of the biggest perks of our Gallabox’s WhatsApp team inbox. You can effortlessly manage several WhatsApp Business accounts through a single unified dashboard. You don’t have to jump between different screens or devices to handle various accounts. We've seen our customers seamlessly 30+ different WhatsApp numbers from one place, which makes life easier for their sales and success teams.

    Is it possible to assign conversations to specific team members in WhatsApp Team Inbox Software?

    Yes, and it's super simple! You can manually assign chats to team members or set up automatic routing based on criteria like expertise, availability, team, or time zone. You can even create custom rules to send all product-related queries to your specialists or routing VIP customer queries to your senior account managers.

    How does WhatsApp Team Inbox Software ensure customer queries are responded to promptly?

    Our WhatsApp Team Inbox platform sends real-time notifications for every incoming conversation. You can also flag conversations that are pending from your end, and set SLAs to ensure prompt action. Plus, Gallabox’s chatbots can handle common queries instantly while your team focuses on more complex issues. Many of our customers have cut their response times by over 60% after implementing quick replies and AI chatbots.

    Connect your favorite tools. In a few clicks.

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    RECOGNITION

    Highly rated
    by industry leaders
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    Enable your agents to sell and support faster with an intuitive WhatsApp Team Inbox

    200M+

    Conversations powered

    40M+

    Chatbot-driven conversations

    20K+

    Global active users