Question 1

Can I create automated workflows with the WhatsApp Flows Builder?

Accepted Answer

Yes, Gallabox’s custom WhatsApp Flows builder helps teams build custom flows for their lead generation, appointment scheduling, feedback surveys, and more. You can also use pre-existing templates and create a custom automated chat flow from scratch.

Question 2

Is the WhatsApp Flows Builder easy to use for beginners?

Accepted Answer

Yes. With Gallabox, you get an easy-to-use flow builder that’s tailored towards teams that might not necessarily be tech mavericks. This is why we have a simple yet intuitive no-code framework, where all you have to do is drag and drop a few widgets and connect them to make things work as you want. It’s as simple as that.

Question 3

Does the WhatsApp Flows Builder support multi-step workflows?

Accepted Answer

Yes. Multi-step workflows are certainly possible with Gallabox’s WhatsApp Flow Builder. You will be able to set up action-based flows, where each action can lead the user down a certain set of predefined steps.

Question 4

Can I use conditional logic in WhatsApp Flows?

Accepted Answer

Yes. Conditional flows can definitely be set up through custom flows, where you will be able to set time-based/alert-based triggers to better guide your users’ journeys. Our clients at Gallabox use it for a number of use cases, including appointment reminders, service updates, and even simple order delivery updates.

Question 5

Does the WhatsApp Flows Builder allow for personalized messages?

Accepted Answer

Absolutely. With WhatsApp Flows, businesses can create and deliver tailored customer experiences through WhatsApp. You can leverage personalized offers and rewards to drive better engagement for your business.

Question 6

Can I integrate WhatsApp Flows Builder with other platforms and CRMs?

Accepted Answer

Yes. Gallabox supports a host of different connectors that work with your favourite CRMs, ERPs, and meeting calendars. You also have access to webhooks and APIs to connect  your in-house applications and make data transfer seamless. You can even use third-party integrations like Zapier and Make to connect to your custom solutions.

Question 7

Can I test WhatsApp flows before deploying them?

Accepted Answer

Definitely. We understand how critical WhatsApp flows can be to a business. This is why with Gallabox’s WhatsApp flow builder, you will be able to test the flow on your number with a single click. This makes sure your custom chat flows work as intended, and your customers don’t have to be the crash test dummies.

Question 8

What types of messages can I send using WhatsApp Flows (e.g., text, media, buttons)?

Accepted Answer

Yes. WhatsApp Flows support rich media, so you will be able to send out media and text campaigns to your customers without a hitch. But with Gallabox, we go a step further, and also enable users to include interactive chat flows using buttons, dropdown menus, and even toggles. This helps your business engage with your customers in a much more effective way.

Question 9

How can I automate customer support using the WhatsApp Flows Builder?

Accepted Answer

Customers use Gallabox to create interactive chat flows for their customer support by designing and implementing automated workflows to handle appointment bookings, service availability, and even customer queries. Take Dubai Housekeeping   for example — Gallabox enables them to handle all their customer queries straight from WhatsApp through automated chatbots, while also providing support for appointment booking, service availability and more, with zero manual intervention.

Question 10

Does the WhatsApp Flows Builder support message scheduling?

Accepted Answer

Yes. You can definitely use the WhatsApp Flows Builder to schedule and send timed message campaigns to your customers and prospects through WhatsApp.

Question 11

Can I track the performance of WhatsApp flows and analyze user engagement?

Accepted Answer

Yes. WhatsApp Business API tools like Gallabox help provide detailed insights into user engagement, with metrics like delivery rates, click-through rates, open rates, and more — all available in a single unified dashboard.

Question 12

Is there a limit to the number of flows I can create with the WhatsApp Flows Builder?

Accepted Answer

Yes. There are certain restrictions to the WhatsApp Flows builder that are put in place to help make Gallabox remain user-friendly and intuitive to the customer. Currently you will be able to add up to 8 components or widgets per screen, and each flow can have up to 8 screens.

Question 13

Is it possible to collaborate with my team when building WhatsApp flows?

Accepted Answer

Absolutely. With Gallabox, you get shared access, so multiple team members can work together to build and manage chat flows and WhatsApp bots. You can always reach out to our support for more information on this.

Question 14

Can I use WhatsApp Flows Builder to handle lead generation and nurturing?

Accepted Answer

Yes. With Gallabox’s WhatsApp Flows builder, businesses can streamline their lead generation efforts and drastically bring down acquisition costs. You can also use advanced marketing drip campaigns to nurture and move leads down the pipeline over WhatsApp.

Automate 50% of your customer conversations on WhatsApp

TRUSTED BY 10,000+ BUSINESSES

Build WhatsApp forms in as easy as 3 clicks

Collect data and deliver actionable insights in real-time

Automate responses and build flows that convert

Integrate with all your office tools

One click industry-specific flow templates

Why teams use WhatsApp Flows Builder

Qualify more leads, faster

Book more appointments

Resolve issues and collect feedback swiftly

Why teams use WhatsApp Flows Builder

Qualify more leads, faster

Book more appointments

Resolve issues and collect feedback swiftly

How to get started with WhatsApp Flows Builder

How to get started with WhatsApp Flows Builder

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FAQs frequently asked questions

Can I create automated workflows with the WhatsApp Flows Builder?

Is the WhatsApp Flows Builder easy to use for beginners?

Does the WhatsApp Flows Builder support multi-step workflows?

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