Gallabox

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REFUND POLICY

General Refund Terms

Refunds are considered on a pro-rata and need basis. Each refund request will be reviewed individually by our support team to determine eligibility based on the specific circumstances of the case. Submission of a refund request does not guarantee approval.

Refund Eligibility

Refunds may be granted in the following situations:

  • Unused portions of services on a pro-rata basis (unused service of platform in terms of future payments received advance only, as a subscription not in terms of actual product usage)
  • Unused message credits can be refunded claimed within 6 months of non-usage
  • Technical issues that prevent effective use of our services, as verified by our support team
  • Unauthorized or fraudulent charges, subject to verification; and
  • Other exceptional circumstances reviewed on a case-by-case basis.

Non-Refundable Services

The following services are generally non-refundable due to their nature and the costs incurred to provide them:

  • One-time setup fees, if any
  • Third-party integration costs
  • Services that have been fully consumed or utilized

Refunds are not guaranteed and will be issued solely at Gallabox’s discretion.

Requesting Refunds

To request a refund:

  1. Contact our support team at support@gallabox.com
  2. Provide transaction details and account information
  3. Include a clear explanation of the reason for your refund request
  4. Allow 7 Business Days for review and response

Unauthorized Charges

If you believe you have been charged without authorization, contact our support team immediately at [support@gallabox.com]. Verified unauthorized charges will result in a full refund.

Disclaimer

Gallabox reserves the right to deny refund requests that do not meet the above criteria or are deemed invalid or unreasonable after individual review by our team.