Trusted WhatsApp Business Solution Provider for Seamless Communication
Get rid of ineffective communication strategies, overwhelming manual intervention, and siloed operations. Drive quality engagement at scale with WhatsApp Business API, bringing all your tools and data together.
No setup fee
No credit card required
Trusted by 10,000+ businesses
| Feature | WhatsApp Business | WhatsApp Business API | |
|---|---|---|---|
| Perfect for | Personal | Small businesses | Fast-growing businesses |
| Message limitation | Unlimited messages to friends and family | Unlimited messages to customers | Limited free messages, then charges apply |
| Automation capabilities | None | Limited capability | High, with AI assistance and chatbots |
| Number of devices | One device at a time | Five devices at a time | Multiple devices, Charges apply |
| Conversational charges | Free | Free | Automatically from the CRM |
| Contact sync | From your phone | From phone or manual | Unlimited |
| Broadcast limit | Up to 256 Contacts | Up to 256 contacts | Hassle-free integrations |
| Integrations | None | Basic integrations | None |
Is WhatsApp Business API Right for You?
Business Size:
Designed for medium to large businesses, that have a growing customer base and overflowing support tickets and leads.
Communication Volume:
Don’t sweat over Google Translate when a customer texts in a different language. Our nifty 'Translate' feature lets you chat like a local and read responses in your preferred language.
Third-Party Integration:
Equip your team to shorten messages, or perhaps fluff 'em up a bit as the conversation demands with our AI rewrite feature which gives professional editors a run for their money.
Compliance Requirements:
Help your team cut down the technical jargon and break down complex messages into understandable, easily digestible yet professional replies that enhance customer experience.
Business Size:
Designed for medium to large businesses, that have a growing customer base and overflowing support tickets and leads.
Communication Volume:
Don’t sweat over Google Translate when a customer texts in a different language. Our nifty 'Translate' feature lets you chat like a local and read responses in your preferred language.
Third-Party Integration:
Equip your team to shorten messages, or perhaps fluff 'em up a bit as the conversation demands with our AI rewrite feature which gives professional editors a run for their money.
Compliance Requirements:
Help your team cut down the technical jargon and break down complex messages into understandable, easily digestible yet professional replies that enhance customer experience.
The Right Feature Set to Amplify Your
Business Metrics
Increase your revenue potential with AI
Get tailored replies faster than you can imagine with Gallabox's AI-Rewrite feature. Explore our AI-powered chatbot that guides users towards your business objectives. Need more appointments? It's covered. Looking for greater engagement? Sorted. Our chatbot caters to your customer’s needs instantly. Isn't that convenient?
The Right Feature Set to Amplify Your Business Metrics
Increase your revenue potential with AI
Get tailored replies faster than you can imagine with Gallabox's AI-Rewrite feature. Explore our AI-powered chatbot that guides users towards your business objectives. Need more appointments? It's covered. Looking for greater engagement? Sorted. Our chatbot caters to your customer’s needs instantly. Isn't that convenient?
Send bulk messages at scale in seconds
Have special offers or customised recommendations for your customers? Send it directly to their lock screens via targeted WhatsApp broadcasting. Send unlimited messages while enjoying the benefits of higher open and click-through rates compared to traditional channels like emails.
Amplify the impact of your campaigns
Reach out to your customers where they are spending their time: their favourite social media app. Then, gently nudge them to your WhatsApp Business Inbox to further engage and turn them into a paying customer. Let your WhatsApp ads run around the clock, our trained chatbots will handle your conversations just like a human agent would.
Guide your leads to closure efficiently
Nurture your leads and customers with intelligent campaigns that are shipped through your WhatsApp Business accounts on a pre-planned schedule. Send perfectly timed, targeted messages on WhatsApp to engage your leads and nudge them towards closure.
Connect Your Tech Stack with Gallabox Easily
WhatsApp Business API: Frequently Asked Questions
The WhatsApp Business API does support setting up automated responses, and with Gallabox, organizations can:
- Run AI-powered chatbots
- Enable trigger-based automations
- Integrate their tech stack
- Send condition-based drip campaigns and broadcast messages
WhatsApp provides users with end-to-end message encryption, so you can be assured of complete data privacy and security. The WhatsApp Business API complies with global data governance laws like GDPR and CCPA, which add another layer of trust to its security standards. Gallabox is also now GDPR and SOC2 compliant, so you can rest assured about your data.
Pricing for the WhatsApp Business API varies by region and can seem a bit complex to understand, but it’s really just a combination of subscription fees and Meta conversation charges.For instance, if you’re running a business in India, and you’re using WhatsApp to communicate with your customers, you would be charged differently based on:
- If a user initiates a conversation
- If you reach out to your users/customers
- If you’re using a Business Solutions Provider (BSP)
WhatsApp Business API does support added functionalities for marketing teams, like Click-to-WhatsApp-Ads and QR codes. Businesses can use these to generate leads and promote engagement across their communication channels
With the WhatsApp Business API, you can handle multiple WhatsApp Business Accounts, but it can become a challenging task. Gallabox makes it simple. Just go to WhatsApp Channel in settings, click Manage Connections, and follow steps to add numbers via 360 Dialog. Register/sign in, verify with OTP, and integrate easily with your CRM.
Yes, you need a dedicated business phone number to use the WhatsApp Business API. The phone number you use must be exclusively for business purposes and cannot be associated with a personal WhatsApp account or used on the WhatsApp Business Mobile App concurrently.
Integrating your CRM with a WhatsApp Business API tool like Gallabox will help eliminate the risk of integration and syncing downtimes.
You could use an external integration solution like Zapier or Make to facilitate a third-party integration between your existing CRM and tech stack with the WhatsApp Business API. But this can be prone to regular failures since the strength of the integration would depend on the strength of the Zapier network.
Definitely! The WhatsApp Business API is very well suited for small-scale businesses to automate query handling and sales orders, while they can focus on the big picture stuff. With chatbots and API integrations, Gallabox also helps organizations scale and manage more complex operations without having to worry about the underlying software.
The WhatsApp Business API does support rich media, handling various media types like images, videos, audio, and documents. You can use all these in combination with your marketing campaigns to drive better engagement and more sales for your organization.
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