Power up your customer conversations

Customer messages from multiple channels

Unify your customer messages from multiple channels into a single, collaborative conversation and convert them to actions.

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Benefits

Grow your business with Gallabox

Increase Customer Response Rate

50%

Increase in lead conversions

Respond faster to incoming leads, collaborate better and share proposals quicker

Grow your brand salience

2X

Improvement in customer retention

Carry context for every conversation, all team-members remain on the same page, provide delightful support

Earn customer delight

30%

Reduction in sales & support costs

Reduce mundane work for team-members, get clear ownership for conversations, do more with fewer people

Features

Supercharge your business with a set of powerful features

One inbox
One inbox

All your customer interactions from WhatsApp, Live Chat, Email, FB Messenger, and more - to a single screen.

Assign customer conversations to agents on the go and get clear accountability.

From a single reply box, respond to customers across channels using rich text (audio, video, documents, emojis, location).

Collaborative work
Collaborative work

Pull out the chat history at a customer level so your team members can stay with the context anytime.

Use Private notes for communication within the team to make notes and keep all members on the same page.

Use @mentions to share information, seek help and get things done faster.

Quick replies
Quick replies

Canned responses with rich text (audio, video, documents, emojis, location) make predefined messages personalised.

With approved WhatsApp template messages, let your teams send instant responses to queries.

Configure responses in their preferred language to leave the right impression.

Customer Profiling
Customer profiling

Real-time conversations enrich the profile of customer automatically.

Use tags to profile your customers better for future upsell and cross sell opportunities.

Access up-to-date history of all interactions with the customer so your teams can provide the right solution.

Chatbot
Chatbot

Set up your own bot with our no-code chatbot builder. Collect more information from prospects to improve conversions, and serve customers.

Rule-based engine to answer FAQs and common queries.

Configure your Chatbot for generating more leads and for serving existing customers.

Easy integration
Easy integration

Gallabox aligns and easily integrates with all your CRM and ecommerce platforms - and pushes data both ways.

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Learn more about gallabox

Blogs

Our newest stories

Why WhatsApp is one of the best helpdesk channels?

Why WhatsApp is one of the best helpdesk channels?

In the aftermath of COVID-19, most of the business sectors have started to use omnichannel services [https://gallabox.com/?utm_source=blog&utm_medium=WhyWhatsAppisoneofthebesthelpdeskchannels] that blend offline and online service channels. While this is highly beneficial for sales and marketing, delivering quality customer support becomes a tougher task. In today’s competitive business environment, customers hold all the power. If customers have an issue, businesses must ensure to take all th

Experience it now
Choosing the best WhatsApp CRM Provider

Choosing the best WhatsApp CRM Provider

WhatsApp’s business tool is becoming a popular business tool because of its versatility. It is evident that the tool is one of the best digital communication tools and renders excellent customer support capabilities for businesses across all market sectors. In addition, WhatsApp Business is also a good alternative for your traditional CRM setup. As a CRM tool, WhatsApp Business can not only help businesses with just customer support, but also support with marketing, sales and after-sales support

Experience it now
Lead Generation Tips for Wealth Advisors

Lead Generation Tips for Wealth Advisors

Trust is paramount in the wealth management sector. This makes lead quality an important factor in the wealth management field. Only by consistently generating quality leads, can a wealth advisor find lasting success in the field. In a field where most competitors are still using traditional lead generation strategies like cold calling, newspaper ads and mail-based marketing strategies, smart advisors need to focus on using smart digital lead generation strategies. This will help them outperform

Experience it now
Read more

Grow your business with Gallabox

Make every customer interaction count

Build a better customer experience now with the power to track interactions at all touch points.

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Mobile app

Get the most of your customer interactions

Gallabox now available on Android and IOS

Get it on Google PlayDownload on the App Store
Mobile app