Power up your customer conversations
Unify your customer messages from multiple channels into a single, collaborative conversation and convert them to actions.
Benefits
Grow your business with Gallabox
50%
Increase in lead conversions
Respond faster to incoming leads, collaborate better and share proposals quicker
2X
Improvement in customer retention
Carry context for every conversation, all team-members remain on the same page, provide delightful support
30%
Reduction in sales & support costs
Reduce mundane work for team-members, get clear ownership for conversations, do more with fewer people
Features
Supercharge your business with a set of powerful features
All your customer interactions from WhatsApp, Live Chat, Email, FB Messenger, and more - to a single screen.
Assign customer conversations to agents on the go and get clear accountability.
From a single reply box, respond to customers across channels using rich text (audio, video, documents, emojis, location).
Pull out the chat history at a customer level so your team members can stay with the context anytime.
Use Private notes for communication within the team to make notes and keep all members on the same page.
Use @mentions to share information, seek help and get things done faster.
Canned responses with rich text (audio, video, documents, emojis, location) make predefined messages personalised.
With approved WhatsApp template messages, let your teams send instant responses to queries.
Configure responses in their preferred language to leave the right impression.
Real-time conversations enrich the profile of customer automatically.
Use tags to profile your customers better for future upsell and cross sell opportunities.
Access up-to-date history of all interactions with the customer so your teams can provide the right solution.
Set up your own bot with our no-code chatbot builder. Collect more information from prospects to improve conversions, and serve customers.
Rule-based engine to answer FAQs and common queries.
Configure your Chatbot for generating more leads and for serving existing customers.
Gallabox aligns and easily integrates with all your CRM and ecommerce platforms - and pushes data both ways.
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Blogs
Our newest stories
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WhatsApp as a Customer Service channel
WhatsApp, the global chat platform, has around two billion worldwide users and has a substantial presence in all major countries across the world. So, there is no doubt that the platform has become an integral way of communicating in today’s world. This is one of the reasons that WhatsApp for Business, the company’s business platform, has become popular among business owners. With its popularity and convenience, WhatsApp becomes an excellent platform for lead generation and management. And, it a
Grow your business with Gallabox
Make every customer interaction count
Build a better customer experience now with the power to track interactions at all touch points.
Mobile app
Get the most of your customer interactions
Gallabox now available on Android and IOS
