Industry
Use case
Lead Nuture
Lead capture
Automation
Lead conversion
About Yaticorp India Private Limited
Yaticorp India Private Limited is a business services company that relies heavily on WhatsApp for lead generation, customer engagement, and payment collection. With a growing customer base and an expanding sales operation, the team needed a robust platform to manage the full customer journey — from first enquiry to payment completion.
Challenges before Gallabox
Yaticorp’s earlier WhatsApp API provider did not meet expectations. Support from their team was minimal, and the platform offered very limited features. The team faced constant delays in getting issues resolved, and the lack of flexibility made it difficult to scale.
Before any WhatsApp platform, the team was handling everything manually — from lead generation and customer engagement to collecting payments via bank transfers. This process was time-consuming, inconsistent, and difficult to scale.
- Tata Tele Business Services (used for 1 month):
Minimal support and the platform didn’t offer the flexibility or tools needed. - Interkart (evaluated):
Did not fully align with Yaticorp’s requirements for automation and integration. - WATI (evaluated):
Explored but found lacking compared to what Gallabox offered.
These experiences reinforced the need for a platform with strong support, advanced automation, seamless payment integration, and centralized team collaboration.
Why Yaticorp chose Gallabox
Gallabox offered the complete package — from automation and payments to analytics and support — at a competitive price point. The deciding factors included:
- Excellent support team:
Quick, responsive, and solution-oriented assistance whenever needed. - Advanced automation:
Streamlined lead generation, follow-ups, and customer engagement through drip marketing and flows. - Seamless payment integration:
Enabled smooth payment collection directly through WhatsApp. - Centralized communication:
All team members could access and manage conversations from one place via shared team inbox. - Detailed analytics:
Insights into campaign performance and customer interactions. - Customizable workflows:
Tailored automation to suit Yaticorp’s specific business processes
Goals with Gallabox
Yaticorp implemented Gallabox with a clear focus on building a fully automated sales and engagement engine. The goals were to:
- Replace an underperforming WhatsApp provider with a scalable, feature-rich platform.
- Automate lead generation and follow-ups through drip marketing and flows.
- Collect payments directly through WhatsApp instead of manual bank transfers.
- Centralize all team conversations in a shared inbox.
- Track campaign performance and customer interactions through detailed analytics.
Impact on business growth
The adoption of Gallabox had a transformative impact on Yaticorp’s operations:
- 100% estimated impact on business growth, driven by a complete overhaul of their customer engagement and sales process.
- 60% increase in employee productivity, as automation eliminated manual lead management and follow-up tasks.
- 60% improvement in customer satisfaction, with faster, more consistent communication across the entire customer journey.
- 80% growth in lead generation, powered by Click-to-WhatsApp Ads, drip marketing campaigns, and automated qualification flows.
Overall, Gallabox played a pivotal role in helping Yaticorp build a fully automated sales engine — replacing manual processes and underperforming tools with a platform that manages the entire customer journey from lead to payment.
Where ease meets impact
Yaticorp’s story is proof that the right platform can transform an entire business operation overnight. After experiencing the limitations of multiple providers, Gallabox became the partner that finally delivered — combining automation, payments, analytics, and support into one platform that powers every customer interaction.
For a company that depends on WhatsApp for its core sales process, Gallabox became the engine behind sustainable, scalable growth.
Our earlier service provider did not meet our expectations. There was minimal support from their team, and the platform offered very limited features.
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