Unified Inbox

Handle every chat from an AI-powered shared inbox

Bring WhatsApp, Instagram, voice, and web chat into one place. AI agents respond instantly, carry context across channels, and help your team move every conversation toward conversion.

Trusted by high-growth businesses across 40+ countries

Every fragmented channel has a cost attached to it

Disconnected conversations don't just slow teams down. They show up in your pipeline, spends and customer experience.

Messages go unanswered

Leads that exceed your response window rarely come back. Every unmonitored channel quietly loses pipeline you paid to generate.

Responses slow down

As conversation volume grows across channels, response times stretch longer and that inefficiency compounds with every new channel you add.

Context gets lost

Customers repeat themselves when conversation history doesn't carry across channels. Every repeat is friction that pushes them closer to leaving.

Where conversations become pipeline

Capture, assign, route, follow up and report on every interaction across channels, with the same structure and visibility your CRM gives a deal.

LEAD QUALIFICATION AND ASSIGNMENT

Qualify leads and route them to the right person, automatically

AI agents gather the details that matter, then assignment rules route qualified leads to the right team member, ready to act.

Set up AI agents and bots to gather customer details automatically on first contact.
Enrich prospect profiles as the conversation happens, with no manual data entry.
Assign leads to specific agents once they meet criteria that moves them further down the funnel.
Route by team, location or skill, or distribute on a round robin basis.

IN-CONVERSATION TOOLS

Give your team everything they need, without leaving the thread

Collaborate internally and move between channels, all inside the same conversation.

Switch between messaging and calling on WhatsApp within the same conversation.
Reach customers over phone for calling coverage beyond WhatsApp.
Loop in colleagues on any conversation with tags or internal notes, invisible to the customer.
Keep full context in one thread instead of switching tools to ask a teammate for input.

AVAILABILITY AND SLAS

Set rules for hours and response times, enforced by the system

Configure when your team is available and how fast conversations need a response, including escalation if they don't get one.

Set standard business hours and special day schedules.
Fall back to AI or a bot automatically outside business hours.
Set up workflows to route or escalate conversations left unanswered within a set timeframe.
Escalate across levels, from a branch or team up to central or head office.

AI ACTIONS

AI that acts on conversations, not just replies to them

Trigger the next step and understand what customers actually need, straight from the conversation.

Trigger downstream actions directly from a conversation, like booking an appointment or updating a CRM record.
Understand what customers are contacting you about, whether that's a sales inquiry, a support issue or something else.
Auto-summarize conversation threads for manager review or agent handoff.

PIPELINE

See every lead as a stage, not just a conversation

A single contact can generate multiple leads over time, each tracked through its own pipeline stage.

Map every conversation to a lead stage, from first contact to close.
Track multiple leads against the same contact over time, since one customer can generate more than one opportunity.
Get stage-level analytics on drop-off points and conversion behavior.
Let AI auto-update lead stage and attributes based on how the conversation reads.

CUSTOMER PROFILING

Build a complete customer profile from every conversation

Custom attributes and tags turn scattered conversations into segments you can act on.

Create custom contact attributes to capture what matters to your business.
Group conversations into cohort-based segments using shared attributes, for example a destination and a customer tier combined.
Auto-apply tags based on conversation content.
Set views at the team or organization level to match how your business is structured.

Your unified inbox doubles as your command center

Conversation data, agent performance, and CRM context all live where your team already works, for decisions that can't wait.

Free Trial

conversation analytics

Get the full picture on every conversation and your team

Open conversations, resolved tickets, response times, and agent turnaround, all in one view. Track sentiment trends to spot where your team is winning and where customers are slipping away.

AGENT ANALYTICS

Know which agents are really moving the needle and build playbooks

Measure individual productivity with response time breakdowns and resolution rates. Give managers the visibility they need to step in while it still matters.

Built for Your Industry

One inbox for every conversation, across every channel

Customers reach out on their terms. Keep every conversation in one place and never miss a message.

Switch booking conversations between WhatsApp and Insta DMs

A client finds a treatment on your spa’s Instagram and inquires. DM agent collects their WhatsApp number to book, and your team confirms the appointment with an AI agent, WhatsApp form, or template.

See the full conversation in one place, no matter which channel it started on.
Trigger custom workflows manually for special requests by overriding the AI agent.
Isometric medical scene with hospital building, ambulance, heart monitor, and health app icons.

Move students from inquiry to enrollment without repeating themselves

A prospective student comments on an Instagram post asking about a course. They continue the conversation on WhatsApp to learn more and a counselor guides them through enrollment seamlessly.

See every conversation in one place, no matter where it started.
See when a student stops responding or drops off, so your team can follow up at the right moment.

Keep every trip inquiry on track across channels

A family starts a conversation on your website about a group trip, then continues on WhatsApp with questions about visas and changes in group size.

Keep track of changing details like group size, dates, and documents without losing context.
Automatically organize conversations by topic so nothing gets missed as plans evolve.

Every qualified enquiry lands where your team already works

A prospective client starts on your website chat widget, then continues on WhatsApp once they are ready to share details.

Qualify enquiries automatically based on responses, so your team only spends time on serious prospects.
Route qualified enquiries to the right advisor with context, so follow-ups are fast and relevant.
Isometric building model with digital business icons including handshake, user profile, charts, and documents.

Every buyer gets answered in their own language

A buyer asks about a listing in a language your team does not speak fluently. Your agent continues the conversation across chat and calls, with real-time translation built in.

Keep deals moving without pauses or handoffs, even when conversations switch languages.
Ensure nothing gets lost or misinterpreted as conversations evolve across messages and calls.
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Integrations

Works with the tools you already use. No rebuild needed.

Gallabox connects to your CRM, payments, APIs, custom connectors, calendar, and marketing tools, so your AI agents start with full context.

Integrations

Works with the tools you already use. No rebuild needed.

Your workflows just get smarter. Gallabox connects to your CRM, payments, calendar, and marketing tools, so your AI agents start with full context, not a blank inbox.

Integrations

Works with the tools you already use. No rebuild needed.

Your workflows just get smarter. Gallabox connects to your CRM, payments, calendar, and marketing tools, so your AI agents start with full context, not a blank inbox.

Hear from the power users of Gallabox

Read all customer stories

Gallabox helped us turn customer conversations into a more scalable, connected, and measurable growth channel. With automation and HubSpot integration, we now engage prospects faster and nurture leads more consistently. Resolving 90% of customer queries through the chatbot has helped our sales team focus on high-value opportunities.

Smiling man with short curly hair wearing a dark blazer and beige buttoned shirt.

Amal Jood

Senior Marketing Automation Specialist, Sotheby's Realty

40%

Estimated impact on business growth

90%

Customer query resolution through chatbot

Read story
Smiling man with short curly hair wearing a dark blazer and beige buttoned shirt.

Gallabox has transformed the way we interact with our prospects and customers. From capturing leads to using tailored solutions to engage with users to qualifying leads using advanced chatbot capabilities to even managing travel bookings on WhatsApp,  Gallabox's platform has helped us boost our business growth and team productivity tremendously.

Smiling man with folded arms wearing a white shirt with a PickYourTrail logo patch on the sleeve.

Hari Ganapathy

Co-founder and CEO of Pickyourtrail

77%

Increase in lead generation

70%

Business growth impact

40%

Higher team productivity

Read story
Smiling man with folded arms wearing a white shirt with a PickYourTrail logo patch on the sleeve.

Gallabox helped us scale patient communication across global markets without compromising responsiveness. With automated WhatsApp workflows and instant replies, we grew patient leads by 40%, qualified enquiries faster, reduced response delays, and created a smoother experience for both patients and consultants.

Man in a dark jacket and white shirt sitting on a sofa with city lights in the background at night.

Mohammed Maroof

 Digital Marketing Manager, BlueMagic Group International

40%

Increase in lead generation

70%

Growth in customer satisfaction

30%

Growth in employee productivity

Read story
Man in a dark jacket and white shirt sitting on a sofa with city lights in the background at night.
CREDAI logo with green text and a red accent above the letter I.

With Gallabox, we moved from slow forms and scattered follow-ups to direct WhatsApp conversations managed from one shared inbox. Using WhatsApp broadcasts and the website widget, our team re-engaged high-intent student leads faster and increased conversions by 39%.

Man with a mustache wearing a blue button-up shirt smiling with arms crossed on a white background.

Ilaya Bharathi

Founder & CEO, GoIreland

43%

Improvement in Campaign Performance

53%

Increase in Customer Satisfaction Rate

Read story
Man with a mustache wearing a blue button-up shirt smiling with arms crossed on a white background.

Hear from the power users of Gallabox

Read all custmer stories

Gallabox helped us turn customer conversations into a more scalable, connected, and measurable growth channel. With automation and HubSpot integration, we now engage prospects faster and nurture leads more consistently. Resolving 90% of customer queries through the chatbot has helped our sales team focus on high-value opportunities.

Smiling man with short curly hair wearing a dark blazer and beige buttoned shirt.

Amal Jood

Senior Marketing Automation Specialist, Sotheby's Realty

40%

Estimated impact on business growth

90%

Customer query resolution through chatbot

Read story
Smiling man with short curly hair wearing a dark blazer and beige buttoned shirt.

Gallabox streamlined communication, improved customer service, and increased productivity by 30%. It integrates with CRM, tracks customer interactions, and is user-friendly. If you're looking for a way to improve your productivity and customer service, I highly recommend Gallabox.

Man with thick black hair and beard wearing a black suit jacket and white shirt against a light background.

Hazim Nazir

Quality and Audit Officer, QIC

31%

Increase in team productivity

102%

Growth in lead generation

2X

Improvement in CSAT ratings

Read story
Man with thick black hair and beard wearing a black suit jacket and white shirt against a light background.

Gallabox helped us scale patient communication across global markets without compromising responsiveness. With automated WhatsApp workflows and instant replies, we grew patient leads by 40%, qualified enquiries faster, reduced response delays, and created a smoother experience for both patients and consultants.

Man in a dark jacket and white shirt sitting on a sofa with city lights in the background at night.

Mohammed Maroof

 Digital Marketing Manager, BlueMagic Group International

40%

Increase in lead generation

70%

Growth in customer satisfaction

30%

Growth in employee productivity

Read story
Man in a dark jacket and white shirt sitting on a sofa with city lights in the background at night.
CREDAI logo with green text and a red accent above the letter I.

With Gallabox, we moved from slow forms and scattered follow-ups to direct WhatsApp conversations managed from one shared inbox. Using WhatsApp broadcasts and the website widget, our team re-engaged high-intent student leads faster and increased conversions by 39%.

Bearded bald man in a dark suit and blue patterned tie gesturing with his left hand.

Khalid Anabtawi

Digital and Social Media Manager, Mall of Qatar

97.7%

Query resolution rate

89.8%

Bot interaction continuity

46.9%

Increase in visitor acquisition

Read story
Bearded bald man in a dark suit and blue patterned tie gesturing with his left hand.

See how we help our customers

Read all custmer stories

Gallabox helped us turn customer conversations into a more scalable, connected, and measurable growth channel. With automation and HubSpot integration, we now engage prospects faster and nurture leads more consistently. Resolving 90% of customer queries through the chatbot has helped our sales team focus on high-value opportunities.

Smiling man with short curly hair wearing a dark blazer and beige buttoned shirt.

Amal Jood

Senior Marketing Automation Specialist, Sotheby's Realty

40%

Estimated impact on business growth

90%

Customer query resolution through chatbot

Read story
Smiling man with short curly hair wearing a dark blazer and beige buttoned shirt.

Gallabox has transformed the way we interact with our prospects and customers. From capturing leads to using tailored solutions to engage with users to qualifying leads using advanced chatbot capabilities to even managing travel bookings on WhatsApp,  Gallabox's platform has helped us boost our business growth and team productivity tremendously.

Smiling man with folded arms wearing a white shirt with a PickYourTrail logo patch on the sleeve.

Hari Ganapathy

Co-founder and CEO of Pickyourtrail

77%

Increase in lead generation

70%

Business growth impact

40%

Higher team productivity

Read story
Smiling man with folded arms wearing a white shirt with a PickYourTrail logo patch on the sleeve.

Gallabox helped us scale patient communication across global markets without compromising responsiveness. With automated WhatsApp workflows and instant replies, we grew patient leads by 40%, qualified enquiries faster, reduced response delays, and created a smoother experience for both patients and consultants.

Man in a dark jacket and white shirt sitting on a sofa with city lights in the background at night.

Mohammed Maroof

 Digital Marketing Manager, BlueMagic Group International

40%

Increase in lead generation

70%

Growth in customer satisfaction

30%

Growth in employee productivity

Read story
Man in a dark jacket and white shirt sitting on a sofa with city lights in the background at night.
CREDAI logo with green text and a red accent above the letter I.

With Gallabox, we moved from slow forms and scattered follow-ups to direct WhatsApp conversations managed from one shared inbox. Using WhatsApp broadcasts and the website widget, our team re-engaged high-intent student leads faster and increased conversions by 39%.

Man with a mustache wearing a blue button-up shirt smiling with arms crossed on a white background.

Ilaya Bharathi

Founder & CEO, GoIreland

43%

Improvement in Campaign Performance

53%

Increase in Customer Satisfaction Rate

Read story
Man with a mustache wearing a blue button-up shirt smiling with arms crossed on a white background.

2B+

conversations handled

800M+

messages automated

180M+

business outcomes generated

Four vertical gradient bars decreasing in height from left to right on a black background.
Abstract vertical bars in gradient blue and green shades increasing in height from left to right.

Move beyond scattered channels. Build the inbox that turns conversations into revenue.