Kaye & Co Real Estate stopped losing leads to slow follow-up. First-time conversions grew 25%.

Kaye & Co Real Estate operates from Business Bay, Dubai. They handle residential sales, rentals, and off-plan projects from developers including Emaar, DAMAC, and Al Habtoor, with properties starting from AED 2 million. The brokerage has built its reputation on professional, agent-led service in a market that moves fast and expects the same from the people it works with.

In Dubai's property market, buyer intent has a short shelf life. A buyer who messages about an off-plan development in the evening is often comparing listings across multiple brokerages at the same time. The one that responds first, with something useful, tends to book the viewing.

Before Gallabox, lead management at Kaye & Co worked the way it does at most growing brokerages: individual WhatsApp accounts, manual follow-up, and consistency that varied by agent. Leads from property portals and Meta ads arrived wherever they arrived. Following up fell to whoever picked it up first.

Broadcasting listings to their contact base was entirely manual. The team copied messages, scrolled through contacts, and sent to informal groups with no segmentation. A buyer looking to invest in off-plan received the same message as someone asking about a short-term rental. Nobody tracked who received what, or when.

Conversations stayed on individual phones. When a client who had spoken to one agent three months ago messaged again, the next agent had no context. They either asked the client to repeat themselves or risked missing something important. In a market where the same buyer talks to five brokerages at once, that is a fast way to lose them.

Mohamed Afthaz, who handles operations at Kaye & Co, evaluated Sleekflow before deciding. What he needed was a platform the whole team would use, one that covered the full client journey without adding operational complexity.

After evaluating Sleekflow alongside Gallabox, Mohamed chose Gallabox based on three criteria:

Sleekflow offered a capable product, but Gallabox covered more of the Kaye & Co workflow in one place. The ability to run segmented broadcasts, deploy chatbots for initial qualification, collect structured buyer information through Flows, and manage all conversations through a shared inbox meant the team did not need to stitch multiple tools together.

Kaye & Co continues building out their Gallabox setup across the full client lifecycle, from first enquiry through post-sale re-engagement and referral outreach. The pipeline is no longer scattered across personal devices. It runs through a single system the whole team sees, acts on, and grows from.

For Dubai brokerages working in a competitive, high-expectation market, the ability to respond fast and follow through consistently is not a differentiator. It is the baseline. Gallabox gives the Kaye & Co team the infrastructure to meet it every time.