How NURA Ai Health Screening Simplified Operations with Gallabox

NURA Ai Health Screening is a healthcare company specializing in advanced AI-driven health checkups and diagnostic services. As patient inquiries scaled, NURA needed a smarter way to manage lead nurturing, track team performance, and ensure timely communication.

Challenges before Gallabox

NURA’s growth was being held back by three major challenges:

• No visibility into team performance on WhatsApp
  The hospital heavily relied on WhatsApp for communication, but managers had no clarity on how efficiently teams were responding or following up.‍
• Inability to send bulk messages
  Engaging leads at scale was nearly impossible. The platform they were using limited bulk outreach, which slowed down campaign effectiveness.
• Hidden charges and poor onboarding with other providers
  The team previously used a third-party provider, but many promised features were locked behind expensive plans, and hidden costs made the platform unreliable.

Initial solutions tried

To compensate, NURA resorted to manual tracking:

• Excel sheets to track activity
  Every incoming and outgoing WhatsApp message, booking, and follow-up was logged manually in Excel by the customer care team.
• Device linking for supervision
  The management connected staff WhatsApp accounts to desktops to monitor conversations in real-time, which was a time-consuming and unsustainable process.

Despite these efforts, efficiency remained low and errors crept in frequently.

Why NURA chose Gallabox

NURA’s search for a transparent, reliable solution ended with Gallabox. They chose Gallabox because:

• Transparent onboarding:
  They were delighted with the multiple, tailored demos where all workflows were clearly explained and clarity was provided on all features.
• Comprehensive functionality:
  Unlike competitors, Gallabox offered all critical features — bulk messages, automation, shared inbox — in one platform without hidden charges.
• Tailored use cases:
  Gallabox helped design healthcare-specific automations that addressed NURA’s exact pain points.

Goals with Gallabox

NURA’s implemented Gallabox to:

• Nurture leads more effectively
• Streamline patient communication workflows
• Improve team productivity and reduce manual errors

Impact on their business growth

The results with Gallabox were transformational:

• 90% increase in employee productivity, as repetitive manual work was eliminated.
• 80% increase in first-time conversions, with faster and personalized responses.
• 60% growth in customer satisfaction rates, thanks to reliable, timely communication.
• Noticeable uplift in profitability, even at early adoption stages.

Building healthcare efficiency through automation

Gallabox provided NURA with the clarity, control, and consistency it was lacking. By streamlining WhatsApp operations, automating bulk communication, and enabling performance monitoring, NURA has positioned itself as a modern, customer-first healthcare provider.