Topaz Detailing Riyadh automates bookings on WhatsApp and doubles team productivity

A world-class car care studio in Riyadh

Topaz Detailing Riyadh is the Saudi studio of Topaz Detailing, the international detailing and paint protection film specialist trusted by supercar and luxury car owners worldwide. In Riyadh, the studio offers detailing, PPF, ceramic protection, window tinting, dry ice detailing and vehicle storage.

A studio that handles cars like works of art has to run its bookings with the same precision. So we spoke to Ifthihar Ahmed from Topaz Detailing Riyadh to understand how the team moved its day-to-day operations off spreadsheets.

Bookings lived in spreadsheets

• Booking flows, form collection and appointment reminders were all managed by hand in Excel and Google Sheets
• There was no automated way to move a booking from the first enquiry to a confirmed slot and a reminder
• Every step depended on someone remembering to update the sheet and follow up on time
• Customer support questions needed a manual reply, even when the answer was always the same

Spreadsheets can hold a lot of information. What they can’t do is move a customer from enquiry to appointment on their own, which is exactly the gap the team kept running into.

Gallabox was chosen close to home

Topaz Detailing Riyadh evaluated Interakt before deciding. When asked why they finally picked Gallabox, Ifthihar’s answer was three words: “Chennai-based company.” We’ll happily take that as a compliment to the team back home.

• The studio wanted to automate customer support without adding headcount
• Bookings, form collection and reminders needed to run as one structured flow inside WhatsApp
• The goal was clear from day one: improve team productivity and stop managing operations by hand

What changed with Gallabox

With Chatbots and Flows running the routine work, the team stopped updating sheets and started spending its time on the cars.

Chatbots automate customer support

Customer support questions that used to require a manual reply now get handled automatically, so customers get an answer the moment they ask.

Flows replace the spreadsheet

Form collection and reminders that used to live in Excel and Google Sheets now run through Flows, moving each booking from enquiry to reminder without anyone updating a spreadsheet along the way.

What leaving the spreadsheet behind did

100% increase in employee productivity

Employee productivity effectively doubled, the single largest productivity gain reported in this batch of Gallabox customer stories.

20% increase in customer satisfaction

Faster replies and automatic reminders made booking with the studio as smooth as the finish on the cars. First-time customer conversion grew by 20% too.

85% impact on business growth

Topaz Detailing Riyadh also rated Gallabox a perfect 10/10 and said they’d recommend it to other businesses with the same score.

Detailing that finally runs on schedule

Topaz Detailing Riyadh replaced spreadsheet-run bookings with Chatbots and Flows, and productivity effectively doubled as a result.

A studio built on precision finally has a booking system as reliable as the work itself.