800Sayara centralizes conversations on WhatsApp and increases productivity by 50%

A multi-city car service and repair garage from the UAE

800Sayara is a car service and repair garage based in Al Quoz, Dubai, with workshops in Abu Dhabi and Sharjah. Its team services around 120 cars a day, offers free pick-up and drop-off, and runs 24/7 roadside assistance. In 2026, it was named the UAE’s Most Trusted Automotive Service Brand at the Gulf Achievers Award.

For car owners, WhatsApp is where the service journey happens. They message to check availability, describe a vehicle issue, ask about pricing or book a slot. And many of them skip the main number altogether to message the advisor or technician who looked after their car last time.

That convenience comes with a cost the customer never sees. So we spoke to Ali Khan, CEO of 800Sayara, to discuss how the business brought those conversations back into view.

Loyal customers, scattered conversations

• Customers contacted service advisors and technicians directly on their personal WhatsApp numbers instead of a central company channel
• The business had limited visibility into those conversations, which made it hard to track service requests and keep communication records
• Consistent service quality was difficult to maintain when interactions happened outside any shared system
• With enquiries spread across multiple agents and numbers, coordinating responses and making sure no request was missed got harder as the business grew.

Before Gallabox, the setup worked for the customer and against the business. Customers got quick replies from someone they knew. The company, meanwhile, had no shared record of those service requests, and important customer information stayed on individual devices.

"Our customers prefer reaching out directly to the service advisors and technicians they already know." - Ali Khan, CEO, 800Sayara

One platform for every advisor’s WhatsApp number

On being asked why 800Sayara picked Gallabox, Ali put it simply: “We selected Gallabox because it gave us the ability to centralize and monitor multiple WhatsApp numbers within a single platform.”

• 800Sayara needed to connect not just its main support number, but also the WhatsApp numbers of the advisors and technicians customers already talk to
• They wanted visibility into those conversations without stopping advisors from engaging with customers directly
• As enquiries grew, the business needed a structured system to bring every conversation into one place
• Automation sealed it, with Gallabox reducing the support team’s workload and speeding up responses to common enquiries.

"We selected Gallabox because it gave us the ability to centralize and monitor multiple WhatsApp numbers within a single platform." - Ali Khan, CEO, 800Sayara

What changed with Gallabox

800Sayara didn’t ask customers to change how they reach out. Instead, it brought the numbers customers already use into Gallabox. Conversations keep happening where customers want them, and the business can now see and manage them.

Every advisor and technician number, connected in one place

800Sayara integrated the WhatsApp numbers of its service advisors and technicians into Gallabox. Customers still message the person they know for vehicle updates, and every one of those chats is now organized, accessible and on record within the platform.

A shared team inbox that keeps everyone coordinated

Enquiries now land on a centralized dashboard where the whole team can see and track them. Service advisors, technicians and the support team work from the same view, so requests get picked up instead of slipping between people.

Chatbots that answer common questions instantly

Frequently asked questions about services, availability and general enquiries now get an instant reply through a WhatsApp chatbot. Customers hear back straight away, and the team spends less time typing the same responses.

Guided flows for service enquiries and bookings

Gallabox workflows walk customers through submitting a service enquiry or booking an appointment, collecting the relevant details and routing each request to the right team. Requests arrive complete and ready to act on.

Results

50% increase in employee productivity

With chatbots handling repeat questions and conversations managed in one place, the team spends less time on manual replies and more time on the cars that need attention.

30% increase in customer satisfaction

Instant answers to common questions and more organized follow-up have made getting a car serviced faster and smoother for customers.

40% impact on business growth

800Sayara estimates Gallabox has contributed a 40% impact on business growth, driven largely by better customer engagement and clearer oversight of conversations across advisors, technicians and support.

The personal touch, now on record

For a car service business, the relationship between a customer and their advisor is part of what keeps people coming back. 800Sayara found a way to protect that relationship while giving the business full visibility, with automation picking up the routine questions in between.

As it grows across Dubai, Abu Dhabi and Sharjah, every new advisor and every new number can join the same system from day one.

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