How Alrannan Administrative Services automated sales with Gallabox

consultancy that makes things happen for businesses looking to establish a moat in the UAE

Alrannan Administrative Services specializes in helping international businesses establish and thrive in the UAE market. Beyond just handling business setup, they provide comprehensive support in acquiring statutory licenses, securing necessary approvals, and facilitating market entry through their extensive network.

The challenge: Traditional channels were costly and ineffective

For an agency that requires a lot of high-touch interactions with large accounts, Alrannan faced several communication hurdles in their day-to-day operations. D Gangadhhara Swamy, Alrannan’s Founder & CEO, had identified the pain points before they snowballed into something difficult to fix:

• High costs associated with traditional phone calls
• Unresponsive email communications
• Limited functionality of basic WhatsApp Business
• Need for enterprise-grade automation to handle high volumes of incoming leads
• Resource constraints in managing customer communications.

From evaluation to re-evaluation to sticking with Gallabox

The journey to finding the perfect WhatsApp Business API solution wasn’t straightforward. The team explored various vendors including Wati and Interakt before discovering Gallabox. But three key factors that set Gallabox apart:

• Ease of using the product
• Robust integrations
• Outstanding customer support.

But after initially implementing Gallabox, they briefly switched to Respond.io. However, their experience led them back to Gallabox, impressed by our:

• Comprehensive product features and integrations
• User-friendly interface
• Exceptional customer support response times
• The founder’s vision and product understanding
• Gallabox’s convincing positioning of WhatsApp as the most cost-effective communication channel in Dubai

"The kind of response your support team gives, for example… whatever questions we ask, they just respond and solve the problem, he noted, emphasizing the exceptional support that influenced their decision."

Implementation strategy

The consultancy adopted a phased approach to transforming their business communication on WhatsApp using Gallabox:

Phase 1

• Ease of using the product
• Robust integrations
• Outstanding customer support.

"We get plenty of incoming leads. We don't have time to handle that, and we don't have manpower to do that. So in the first phase, we are trying to automate that process, he explained."

Future phases

• Expansion into marketing automation
• Integration with customer support
• Implementation of broadcast features.
• Enhanced lead management systems.

Early impact and results paint a winning GTM strategy with Gallabox

Despite being just a few days into their partnership with Gallabox, the consultancy had already witnessed significant improvements:

Future phases

• 10% increase in team productivity
• Enhanced team confidence in customer interactions
• More professional communication approach
• Improved lead response capabilities
• Cost savings through automation versus hiring additional resources.

Swamy has seen some early green shoots and has some insights into how Gallabox is going to help them grow their revenue.

"My team is also excited to talk to customers... they feel more confident. So I think the numbers will increase over a period of time."

The future of Alrannan’s Gallabox adoption is exciting

The consultancy has set ambitious goals for their Gallabox implementation:

• Projected 40-50% business growth in the next quarter through Gallabox
• Plans to expand usage across marketing and customer support teams
• Focus on further automating lead management processes
• Enhanced customer engagement through automated sequences.

By focusing on automating their communication processes through Gallabox, Alrannan is not just solving current challenges but building a scalable foundation for future growth. Their success story exemplifies how choosing the right communication partner for WhatsApp can transform business operations and drive sustainable growth in competitive markets like the UAE.