How Jaagruk Bharat grew business 86% with Gallabox

About Jaagruk Bharat

Jaagruk Bharat is a private platform helping Indian citizens navigate government schemes, policies, and paperwork, from PAN card applications to HSRP registrations to scheme eligibility checks. The company isn't affiliated with any government body, but exists to bridge the gap between complex bureaucratic processes and the citizens trying to get through them, offering both free guidance and paid, hands-on assistance.

Based in Delhi, Jaagruk Bharat has helped resolve more than 100,000 queries for over 500,000 users, covering more than 1,000 government benefits across categories like women's schemes, insurance, tax, transport, education, and employment.

Real-time updates, at the scale of a growing user base

As more citizens turned to Jaagruk Bharat for help, the operations behind that support got harder to manage. Interacting efficiently with end users, tracking service requests, and monitoring how well the operations team was actually performing all became more complex as the user base grew.

What Jaagruk Bharat needed was a centralized way to communicate, one that could keep pace with growth instead of straining under it, and give the team real visibility into how requests were being handled.

Why Jaagruk Bharat chose Gallabox

Reaching citizens meant meeting them where they already were. WhatsApp and social media are where the large majority of Jaagruk Bharat's audience already spends time, so a platform built around those channels made more sense than asking users to adopt something new.

Gallabox let Jaagruk Bharat simplify user interactions and close a communication gap that had existed between the organization and the people trying to use its services. Real-time updates on requests, delivered through a platform citizens already trusted, improved transparency and strengthened the trust a paid service like this depends on.

How they use Gallabox

• Broadcast messaging delivers real-time updates on application status, service requests, and eligibility information directly to users.
• Flows guide citizens through structured, step-by-step processes, like applying for a benefit or checking eligibility, without needing a person involved at every step.

Outcomes

• Business growth impact reached 86%, one of the strongest figures across this entire set of case studies, tied directly to a communication channel citizens already use and trust.
• Conversion rate rose 55%. When a status update arrives on WhatsApp instead of getting lost in an unfamiliar portal, more users follow through on the paid service they started.
• Lead generation grew 40%, and employee productivity rose 40% as well, as the operations team spent less time chasing manual updates and more time on requests that actually needed a person's attention.

What other citizen-facing and public information platforms can do with WhatsApp automation

• Platforms helping people navigate complex bureaucratic or institutional processes can deliver real-time status updates on WhatsApp instead of leaving users to check back manually.
• Organizations managing a fast-growing user base can use structured Flows to guide people through multi-step processes without needing a person involved in every single one.
• Any service built on public trust can reinforce that trust by communicating through a channel people already use every day, rather than asking them to adopt something new.
• Operations teams tracking service requests at scale can gain visibility into team performance and response times without needing a separate system just to monitor it.