How Tarabily scaled to 100% growth and customer satisfaction with Gallabox

Tarabily Co.is a digital print company based in Port Said, Egypt, serving businesses and individuals with custom printing solutions (such as banners, signage, and promotional materials). In a competitive market, Tarabily has built a reputation on quality and responsiveness. As the company grew, its leadership recognized the need for a more efficient, centralized approach to customer communication.

The challenge: Fragmented workflows across platforms

Before Gallabox, Tarabily's team managed customer conversations through individual WhatsApp accounts, leading to scattered interactions across personal devices and desktops. Without centralized control, tracking leads, automating support, and ensuring consistent service was difficult. Customer inquiries often went unanswered after hours, and leads from online ads were frequently lost due to delayed or missed responses. To support their growth goals, the team recognized the need for a more streamlined and scalable communication workflow.

• No centralized control made lead tracking and support automation impossible.
• Inconsistent service quality due to fragmented workflows.
• Missed opportunities, like unanswered after-hours inquiries and lost leads from ads.

The solution: Centralized automation on WhatsApp

Tarabily transformed its customer communication by implementing Gallabox's WhatsApp Business automation platform. The company deployed chatbots to instantly address common inquiries about printing services, ensuring 24/7 responsiveness while qualifying leads for human agents. Structured message flows guide prospects through interactive forms, capturing key details upfront to streamline follow-ups and quoting. A shared inbox centralizes all WhatsApp conversations, enabling seamless team collaboration and preventing dropped chats.

To boost lead generation, Tarabily integrates Click-to-WhatsApp ads with Gallabox, directing social media inquiries into automated workflows. Back-end integrations sync captured data with their CRM and order-management systems, eliminating manual entry and ensuring end-to-end tracking. By automating routine tasks and unifying communication, Gallabox empowered Tarabily to scale operations while maintaining consistent, efficient customer engagement.

So, how does Tarabily actually use Gallabox?

Tarabily focused on four main objectives to revamp their communication workflow by utilizing Gallabox's suite of tools.

• Always-on customer service
• Frictionless order process
• Team collaboration made simple
• Social ads that actually convert

Chatbots: Automated chatbots now greet customers on WhatsApp and answer common questions 24/7. These bots provide instant information about printing services (such as pricing, design options, and delivery times) and qualify inquiries before passing them to a human agent. This ensures no customer ever waits on hold or misses a response.

Flows: The team built structured message flows to guide prospects through Tarabily's offerings. For example, a new inquiry is automatically asked to provide details (like print job type and required quantity) through an interactive form. This systematic approach collects all key information upfront, making follow-up calls and quotes faster and more accurate.

Click-to-WhatsApp Ads: Tarabily launched targeted Facebook and Instagram ads that open WhatsApp chats with the company when clicked. Each ad click starts a conversation that goes directly into Gallabox's system. Leads generated from social media campaigns are automatically funneled into the same automated workflows and team inbox, boosting the pipeline of new inquiries.

Growth without growing pains

Tarabily's digital overhaul with Gallabox led to dramatic business results. Within months of implementation, key performance indicators showed substantial improvement:

The results surpassed all projections. Within months of implementing Gallabox, Tarabily witnessed transformative growth across every key metric.

Mohammed Elkordy confirms Gallabox drove an astounding 100% impact on overall business growth – but the real success lies in the complete operational transformation:

• Customer satisfaction skyrocketed 100% with instant responses and 24/7 availability eliminating wait times
• New customer conversions doubled (100% growth) as automated follow-ups and personalized messaging perfected the sales process
• Active customer base expanded by 50% through powerful word-of-mouth from delighted clients

The ripple effects were even more impressive:

• Employee productivity surged 100% as automation handled routine tasks
• Social media leads grew 50% with seamless Click-to-WhatsApp conversions
• Gross profits jumped 75% through streamlined operations

This wasn't just growth – it was a complete business revolution. By turning WhatsApp into a revenue-driving machine, Tarabily achieved more with their existing team while delivering superior customer experiences that kept clients coming back.

Looking forward

Tarabily plans deeper automation of client onboarding and retention flows. Elkordy confirms a 100% likelihood to recommend Gallabox as they expand their digital print services.