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ISKCON Mumbai, particularly its Juhu temple—Sri Sri Radha Rasabihari Mandir—is a prominent spiritual and cultural landmark in the city. Established in 1978, this temple is part of the International Society for Krishna Consciousness (ISKCON), founded by A.C. Bhaktivedanta Swami Prabhupada.
ISKCON Juhu is a hub for various spiritual and cultural activities:
- Daily rituals: The temple conducts regular prayers, kirtans (devotional songs), and aratis (rituals), fostering a vibrant spiritual atmosphere.
- Prasadam distribution: Visitors are offered sanctified food, including halava and multi-grain kichari, as part of the temple's 'Food for Life' initiative.
- Educational programs: The temple offers classes on Vedic philosophy, bhakti yoga, and spiritual discourses, catering to individuals seeking deeper spiritual knowledge.
- Ladies program: Special sessions are organized for women to explore Vedic teachings and culture.
The challenge
For a spiritual hub like ISKCON, Navi Mumbai, consistent communication and seamless support for devotees were crucial — but previously, the team lacked a proper system to handle inquiries or provide assistance efficiently.
"We didn't have any dedicated support structure in place. There was no clarity or direction on how to manage communication," shared Saurabh Patil, the spokesperson for ISKCON, Navi Mumbai.
The turning point
When the team reached out to Gallabox, they were greeted with an immediate and professional response. "Teena from the support team helped us right from the start — her professionalism gave us the confidence we needed," Saurabh noted.
Why Gallabox?
ISKCON Navi Mumbai evaluated multiple options but chose Gallabox for three key reasons:
- Seamless PhonePe payment gateway integration
- Instant and professional support
- User-friendly interface that makes connecting with followers easy
"Gallabox stood out with its simplicity, integrated payment features, and the amazing team behind it," Saurabh added.
The results
Since integrating Gallabox into their communication stack, ISKCON Navi Mumbai has seen a dramatic improvement across the board:
- Significant boost in customer satisfaction, conversion rates, and lead generation
- 10x growth in user base and customer base
- Improved cross-sell and upsell opportunities
- Reduction in overall marketing and advertising spend
Final verdict
Saurabh confidently rates Gallabox a perfect 10 out of 10 and highly recommends it to other organizations, saying:
"Gallabox isn't just a tool—it's a partner in our mission."
We didn't have any dedicated support structure in place. There was no clarity or direction on how to manage communication.
Saurabh Patil
Spokesperson, ISKCON Navi Mumbai
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Gallabox isn't just a tool—it's a partner in our mission.
Saurabh Patil
Spokesperson, ISKCON Navi Mumbai
Managing communication on basic WhatsApp wasn't sustainable
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