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Industry
Education
Use case
Lead capture
Automation
Lead Nuture
CurioEd is an e-learning provider that helps students learn science through projects and experiments with monthly learning kits and live, 1-1, online classes with top academic mentors. Students get the best learning experience by experimenting in real-time — for example, kids learning robotics receive kits with microchips, connectors, and resistors, with a mentor available to teach the basics.
What were the challenges before Gallabox?
When CurioEd started their journey, their sales and marketing departments needed optimization. Emails and messages were their primary channel of communication, but leads and customers hardly responded. With WhatsApp being the best channel for communication, they adopted Gallabox's WhatsApp business automation solution.
How is Gallabox helping CurioEd?
Ever since CurioEd started using Gallabox, engagement with customers improved significantly. They started by automating sales and marketing messages and slowly adopted it for operational activities too — sending updates about class schedules and daily reminders. A chatbot workflow assigns chats to cross-functional teams based on the query: course purchase inquiries go to sales, learning issues go to operations.
How has CurioEd's business benefited?
It is very important for a business to communicate with customers at every point, from prospecting to sales, marketing, and transactional processes. Earlier, CurioEd's email open rate was less than 1%. After using Gallabox, the open rate reached close to 40%, which also contributed to an increase in revenue. The entire Gallabox platform is effective and easy to use, and the Gallabox team is flexible and helpful with every query.
Our open rate on emails was less than 1%. After using WhatsApp automation from Gallabox, the engagement on WhatsApp messages was great. Our message open rate touched 40%.
Sumit Sharma
Product Manager, CurioEd
Boost productivity—save 10+ hours weekly with WhatsApp chatbots
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The platform connects with almost every tool that we use. All we had to do is just create the templates and set the triggers, and our messages automatically go out to customers.
Sumit Sharma
Product Manager, CurioEd
Managing communication on basic WhatsApp wasn't sustainable
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2B+
conversations handled
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messages automated
180M+
business outcomes generated
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