How Educenter used WhatsApp to empower students and increased revenue by 40%

Israel's trusted partner for educational training in both private and public sectors

The ability to communicate effectively with students is the first thing that inspires trust in The Center of Educational Training's long journey of learning. For this progressive educational institution, the goal was clear: how to provide top-notch support to students scattered across the country while keeping operations lean and efficient. And that also means, training the instructors with the right resources to develop these students across age groups.

Educenter was out to reimagine the entire student support experience

Operating across multiple locations, Educenter faced a unique challenge. With students spread throughout the country of Israel and instructors managing multiple courses, they needed a solution that could bridge the distance while maintaining personal connections. "We have students all over the country," explains Omri Gonen, Founder, The Center for Educational Training, highlighting how traditional communication methods were insufficient.

The communication conundrum was both a challenge and opportunity

Before their digital transformation, the institution grappled with several challenges:

• Managing widespread student communications
• Coordinating between instructors and students
• Processing certificates manually
• Handling grade inquiries
• Maintaining organized communication records

The certificate issuance process alone was a nightmare of manual steps, taking weeks to complete and consuming valuable staff time. "We had some person in our office check if the student passed the test, confirm the information in Google Forms, and then we had to call and issue the certificate," he recalls, painting a picture of the tedious process they once endured.

Zeroing in on Gallabox after testing out five platforms

The search for the right solution was thorough. "I signed up for like five platforms," Omri shares. "I checked every platform on Earth.“ After extensive evaluation, Gallabox emerged as the winner, offering the optimal balance of features and pricing.The clincher was Gallabox"s features. They seamlessly blended with everything Omri wanted to solve for:

• Automated student onboarding with personalizedWhatsApp templates
• Bot-driven grade distribution system
• Structured instructor-student communication channels
• Automated certificate generation and distribution.

Early results: Instant gratification with process automation

happens in minutes. "When the exam is done, it triggers a webhook in Gallabox. The certificate is generated in the background and sent automatically via Gallabox to the student.". Omri explained.This automation saved approximately 100 hours monthly a 50% reduction in staff time for certificate processing alone.

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Building a communication ecosystem around Gallabox

The institution took a bold stance: making WhatsApp their primary communication channel. "We don“t provide phone support unless we really have to," says Omri. This decision wasn“t about avoiding student contact-it was about making support more efficient and accessible.

They integrated Gallabox with their entire ecosystem:

• Learning Management System (LMS)
• 40% growth directly attributed to Gallabox
• Certificate processing time reduced from weeks to 10 minutes
• 35% increase in student satisfaction

Looking to the future

The institution isn't resting on its laurels. With a substantial marketing budget and ambitious plans, they're exploring:

• Enhanced conversational AI capabilities
• Expanded sales team integration
• Lead generation automation
• Click-to-WhatsApp advertising
• Marketing automation

The institution sees Gallabox as more than just a tool - it's a long-term partner in their growth journey. “We do see our work with Gallabox going forward many years," Omri shares, highlighting their commitment to this digital transformation path.

Their story serves as a blueprint for educational institutions looking to modernize their student support systems. It shows how the right technology, implemented thoughtfully, can transform not just operations but the entire educational experience.