11 Best AiSensy Alternatives to scale your revenue on WhatsApp

WhatsApp Business has become a baseline marketing channel for countless businesses around the world. The reasons are clear – the channel offers a whopping98% open ratewith users spending about16 hours a monthon the platform.

If you intend to reach users where they like to spend their time most, then WhatsApp is high on the list of such channels. Using the WhatsApp Business account, you can set up the basic workings of an outreach campaign to reach your target audience. You can augment these operations with WhatsApp-oriented tools like AiSensy.

However, while AiSensy offers robust marketing capabilities for WhatsApp, your business may require certain unique capabilities, like omnichannel dashboards, which it does not offer.

This blog curates 10 unique WhatsApp Business tools you can use as AiSensy alternatives and find the features specific to your business needs.

But first: Is it time to upgrade from WhatsApp Business to WhatsApp Business API?

A WhatsApp Business account provides many capabilities to a business, but there are several things where it falls short of delivering a great customer experience.

Here are ten key indicators that emphasize that it is time for your business to reinforce your WhatsApp Business account with robust marketing tools:

1. Increasing Message Volume

If your business finds it challenging to respond timely to the accumulating message loads, it is a sign that the basic WhatsApp Business account cannot serve your needs. This indicates that it's time to set up automation to handle the high volume of incoming messages.

2. Lacking Support Power

For growing businesses, it can be difficult to delegate human agents to respond to WhatsApp queries all the time. If your agents are overwhelmed responding to WhatsApp queries, it demands an upgrade and installation of a chatbot to handle basic-level requests automatically.

3. Compliance Challenges

Increasing WhatsApp interactions also translates into increasing customer data, which requires companies to process it according to prevailing regulations. On a large scale, it may not be sustainable to rely on basic WhatsApp Business apps to keep you compliant.

4. Insufficient Reporting

The basic WhatsApp Business tool is sufficient for businesses that aren’t tracking metrics like response times or customer engagement. The moment your business requires detailed insight into the performance of your marketing campaigns, it is time to switch.

5. Mounting Repetitive Tasks

It is not sustainable to engage your human workforce in tasks like addressing basic customer queries, tracking appointments and follow-ups, and other clerical tasks.

With growing messaging volume, these tasks also increase, bogging your agents down with avoidable workload. This is a clear indication that a switch is required.

6. Inconsistent Branding

As a brand, you have a specific tone and vocabulary for customer interactions. However, different human agents can introduce variations in branded messaging, working to confuse your audience.

If this has begun to happen with your business, it is time to consider an extensive WhatsApp Business app.

7. Increasing Response Times

With WhatsApp channels, your audience expects 24x7 support – but when they don’t get it, it causes churn. If your response times are steadily increasing, it means that your current tools fail to handle incoming messages efficiently.

8. Manual Data Entry

The increasing volume of messages also means that your team has to transfer all this data into the CRM manually, which takes up more time as your customer base widens. As you scale up, it is a smart move to automate this process with shiny new tools.

9. Single-Language Limitation

If your business is planning to enter new geographical markets, adding new languages to your support systems is sensible. If your current WhatsApp Business apps do not offer multilingual support, it is time to upgrade.

10. Lack of Personalization at Scale

It is easy to provide personalized experiences to a limited audience early on. However, with a continuously growing customer base, if your business struggles to make customers feel understood, it may indicate you need a better WhatsApp Business solution.

Top 10 AiSensy Alternatives for WhatsApp Business in 2025

Curated below is a comprehensive list of AiSensy alternatives that each provide a unique offering as compared to AiSensy and each other.

Gallabox

USP over AiSensy: Robust, meaningful automation, and effective lead pipelines.

Gallabox is an end-to-end WhatsApp Business suite that allows you to capture, nurture, and convert leads. All its features focus on robust automation and powering your operations with reliable, accurate AI.

Features:

1. WhatsApp Flows: Create forms in minutes, integrate them in chatbots, broadcasts, etc. manage data efficiently with tables, and more.

2. Gallabox GenAI: Personalize responses, AI rewrite for agents, AI-powered chatbots, and more.

3. WhatsApp Business API: Custom automation, multi-device operation, unlimited contact syncing, hassle-free integrations, and more.

4. Shared Inbox: Make notes, tag team members, assign conversations, view chat histories, and more.

5. WhatsApp Chatbot: Connect with ChatGPT, no-code builder, conversation workflows, contact assignment, and more.

6. Drip Marketing: Customer onboarding, event reminders, product launches, follow-ups, and more.

7. WhatsApp Broadcast: Contact segmentation, reply-to configurations, campaign performance, abandoned cart triggers, and more.

8. Click-to-WhatsApp Ads: Instant responses, feedback collection, reselling, upselling and retention tools, integrations, and more.

9. WhatsApp Payments: One-click payment links, payment workflows, invoice collection, service bookings, and more.

10. WhatsApp Shop: Product creation and management, categorization and bundling, chatbots and flows, and more.

Ratings and Reviews

• G2: 4.6/5 (150+ reviews)

• Capterra: 4.5/5 (N/A)

2. DelightChat

USP over AiSensy: Powerful support features and WhatsApp marketing and messaging solutions

DelightChat helps your business sell products and provide customer support easily on WhatsApp. You get an omnichannel customer support inbox and a full WhatsApp marketing suite to streamline operations.

Features:

• WhatsApp API: Use a single WhatsApp API number to engage and sell to customers.
• Order Confirmation: Send order confirmations and upsell coupon codes to customers.x
• COD verification: Reduce RTOs by confirming COD orders on WhatsApp.
• Built-in payment processing for secure transactions within WhatsApp.
• WhatsApp Broadcasts: Create personalized templates and generate 26x ROI on marketing spending.

Ratings and Reviews

• G2: 4.5/5 (N/A)

• Capterra: N/A

3. WaliChat

USP over AiSensy: Offers comprehensive collaboration tools and a multi-agent platform

WaliChat helps you quickly mobilize marketing campaigns on WhatsApp and scale your WhatsApp communications.

Features:

• Multiagent Chat: Distribute chats amongst agents to balance workloads, use multiple numbers simultaneously and remotely.
• Analytics: Monitor team activity, spot improvement opportunities, obtain structured data, measure customer engagement and more.
• Productivity Tools: Internal notes, assign labels and metadata to conversations, send quick replies, and more.
• WhatsApp API and Webhooks: Workflow automation, build chatbots, send automated messages, and more.
• Multiple WhatsApp Numbers: Switch from one number to another in a click, and manage multiple numbers easily.

Ratings and Reviews

• G2: N/A

• Capterra: N/A

4. BotPenguin

USP over AiSensy: Performant chatbots and WhatsApp marketing features that are easy to set up

BotPenguin is a chatbot-focused marketing solution that allows you to design your chatbots for various platforms. It powers WhatsApp with the official WhatsApp Business API with enhanced automation features.

Features:

• AI Chatbot: WhatsApp chatbots for selling, support, appointments, and more functions.
• WhatsApp Automation: Embeddable widgets, message campaigns, alerts and push, customer retargeting, customer segmentation, and more.
• Other features: Lead generation, customer support, FB automation, analytics, unified inbox, live chat, integrations, and marketing automation.

Ratings and Reviews

• G2: 4.5/5 (N/A)

• Capterra: 5/5 (N/A)

5. Twilio

USP over AiSensy: Unparalleled flexibility, high scalability, and robust APIs

Twilio is a holistic API and messaging platform that allows you to engage WhatsApp customers with data-driven insights. It also provides detailed documentation to help you start quickly.

Features:

• Transactional messaging: Send one-way messages like notifications, alerts, promotions, and marketing content.
• Conversational messaging: Leverage a single API for customer care and conversational commerce.
• Contact center: Use various channels like email, voice, SMS, etc., to send personalized communications.
• Personalized communications: Gather insights to power personalization across various channels, including WhatsApp.
• Account verification: Build customer trust by verifying customers over WhatsApp.

Ratings and Reviews

• G2: 4.2/5 (470+ reviews)

• Capterra: 4.4/5 (470+ reviews)

6. Tidio

USP over AiSensy: Extends full-suite customer service platform with chatbot and automation

Tidio is primarily a customer service platform that also facilitates chatbots, automation, and AI agents and integrations to help you manage WhatsApp marketing.

Features:

• AI Agent: Simple and configurable setup, see conversations in real-time, jump in and monitor agent conversations, and more.
• Live chat: Shared inbox, visitor lists, analytics, and more.
• Help desk: Ticketing, multichannel modes, live chat, and more.
• Flows: ROI calculator, sales tactics for growth, replicate in-store shopping.
• Integrations: Shopify, WordPress, and more.

Ratings and Reviews

• G2: 4.7/5 (1,610+ reviews)

• Capterra: 4.7/5 (460+ reviews)

7. ChatBot

USP over AiSensy: Provides advanced multilingual support and AI-native chatbots for WhatsApp

ChatBot is, as the name suggests, a platform to let you create custom chatbots for any purpose. Leverage the power of AI to power WhatsApp conversations with data-backed insight.

Features:

• AI chatbot: AI assist, AI knowledge, small talk, and more.
• Live chat automation: Transfer to agent, goals, tags, and more.
• Chatbot implementation: Chat widget for websites, widget customization, Slack assistant, and more.
• Visual builder: Testing tools, flows, version control, and more.
• Rich messages: Greetings, welcome messages, quick replies, images, buttons, and more.

Ratings and Reviews

• G2: 4.3/5 (N/A)

• Capterra: 4.6/5 (50+ reviews)

8. Wati

USP over AiSensy: Helps simplifying your WhatsApp communications and grow your SMB over WhatsApp

Wati is a WhatsApp-focused business solution ideal for small and mid-sized companies that are in the phase of rapid growth.

Features:

• Click-to-WhatsApp ads: Prompt responses, special promotions, customer retargeting, guided messaging, and more.
• Shared inbox: Organize teams, manage contacts, see all messages and threads, tag and identify categories like VIPs, etc., and more.
• Broadcast and bulk messages: Campaign management, message scheduling,multilingual conversations, message templates, and more.
• Custom notifications: Alert customers about stock, cross-sell products, special offer notifications, and more.
• No-code chatbot: Connect multiple chatbots, automate up to 200 steps, and more.

Ratings and Reviews

• G2: 4.6/5 (300+ reviews)

• Capterra: 4.6/5 (170+ reviews)

9. Gupshup

USP over AiSensy: Better analytics that is cost-effective to obtain

Gupshup is a full-fledged conversational AI agent platform that can help you get more leads and drive conversions on your WhatsApp channel. Its AI modules provide excellent contextuality to chatbot conversations.

Features:

• Conversational marketing: Click-to-chat ads, one-click broadcast campaigns, visual journey builder, campaign performance, etc.
• Conversational commerce: Drip campaigns, offer and alert automation, 1:1 buying assistance, purchase assistance, and more.
• Conversational support: Automate common query responses, unified inbox for collaboration, self-serve, and relevant recommendations for ease of service.

Ratings and Reviews

• G2: 4.4/5 (50+ reviews)

• Capterra: 4.3/5 (N/A)

10. Infobip

USP over AiSensy: Leverage better APIs and deliver memorable conversational experiences with Gen AI

Infobip is an AI platform that allows you to build or access multiple solutions like conversational chatbots, customer engagement solutions, customer data platforms, GenAI platforms, and more. It can power your WhatsApp conversations with AI chatbots and generative capabilities.

Features:

• Awareness: Two-way conversations, push notifications, product recommendations, end-to-end customer journeys, and more.
• Consideration: Share product catalogs, GenAI prompts, quick purchase experiences, and more.
• Purchase: In-app payments, trigger cart abandonment messages, and more.
• Support: Share loyalty programs, updates, and offers after purchases easily, and more.
• Retain: Leverage customer 360-degree views to share personalized recommendations.

Ratings and Reviews

• G2: 4.3/5 (54 reviews)

• Capterra: 4.6/5 (14 reviews)