Picture this: A thriving B2B logistics company faces a challenge of handling bulk customer inquiries and shipment requests while meeting tight deadlines.
This leaves their support team struggling with response times. Result? Reduced CSAT and increased customer attrition rates.
Enter WhatsApp Chatbot! From automating inquiries to order tracking, WhatsApp chatbot tools help in streamlining operations for better CX.
This can be validated by a commissioned study conducted by Forrester, which mentions after implementing automated messages, businesses witnessed a 36% reduction in operational costs for their call centers.
Read on to learn more about the top WhatsApp chatbot tools and their unique features to boost CX.
WhatsApp Chatbot tools are applications that use the WhatsApp messaging platform to mimic text-driven human communication.
WhatsApp Chatbots can be incorporated using the WhatsApp Business Platform to autonomously reply to various client communications like sales and customer support.
A WhatsApp chatbot aims to give consumers an engaging experience through the messaging app they use regularly. Additionally, these chatbots enable businesses to interact with customers to acquire data in scripted and AI-driven formats.
Here are some of the top features of WhatsApp chatbot tools!
Here are the top 10 WhatsApp chatbot solutions providers, their key features, advantages, and disadvantages.
Gallabox is a no-code conversational commerce platform created to assist small and medium-sized businesses in automating and modernizing their CX processes.
It offers highly advanced WhatsApp chatbot tools that streamline various business functions like lead generation and customer retention.
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Landbot is a chat-based artificial intelligence landing page builder and chatbot that can be deployed on WhatsApp for customer retention and developing leads.
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Respond.io is an AI-driven unified messaging platform that enables companies to communicate with clients via several channels like WhatsApp. From cross-selling marketing, Respond.io's WhatsApp chatbot helps in promotional initiatives.
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Interakt is a full-stack WhatsApp platform that offers various high-end tools to boost customer engagement. It offers a quick fix for a drag-and-drop chatbot builder that requires no programming.
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Gupshup is a feature-rich WhatsApp platform that lets you create and implement smart chatbots to improve customer engagement. With its many cutting-edge features and WhatsApp Business API interfaces, businesses can launch outreach initiatives.
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Freshchat is a messaging software by Freshworks for customer engagement. It offers WhatsApp tools to enhance customer support experiences.
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WordPress is a robust open-source chatbot platform that helps in designing configurable WhatsApp chatbots. It is an excellent choice for companies that require sophisticated automation since it allows autonomy over chatbot behavior.
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AiSensy is a marketing platform that offers WhatsApp tools, such as a chatbot, to drive business growth. Its drag-and-drop interface makes designing chatbots easy and seamless.
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Since Engage is a communication platform that allows businesses to interact with customers through a variety of channels, including WhatsApp.
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Tidio is a customer service platform that offers businesses WhatsApp chatbot solutions. It is simple to use and does not require technical expertise.
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With so many alternatives available, selecting your company's best WhatsApp chatbot tool might feel daunting.
However, breaking it down into manageable steps can help you find the perfect fit. Here are the key points to consider:
Before exploring the features of several tools, consider what your company needs in particular. Do you want appointment scheduling or maybe CRM integration? Your major objectives will guide your selection procedure.
You want a tool that is easy to use and powerful. Seek out platforms with:
Putting your chatbot into practice will save you time and hassle, allowing you to concentrate on what really matters—your customers!
The chatbot you select should be able to blend in with your current technological environment.
Verify that it can be integrated with other software you use, such as:
This integration will guarantee a seamless information exchange and streamline procedures.
Lastly, consider the support options available with the chatbot tool. A good provider should offer:
This reliability is important when encountering challenges or optimizing your setup.
Here is a detailed account of the top benefits of using WhatsApp chatbot software for businesses.
WhatsApp chatbots offer a conversational interface to interact with users to qualify leads and assist prospective buyers in sales.
For instance, an insurance company can deploy a WhatsApp chatbot to interact with potential customers and explain the manifold importance of term insurance. It collects contact information and schedules a follow-up call, thereby converting interest into leads.
Read more: How to use WhatsApp for lead generation?
WhatsApp chatbot helps businesses send tailored marketing messages based on consumer behavior.
These chatbots can customize messages to match each user's demands by examining.
Let's consider an example! A beauty brand uses a chatbot to recommend products based on previous purchases. If customer X frequently buys skincare items, the chatbot will send targeted promotions on new products that align with her interests.
This personalized approach solidifies brand loyalty and maximizes customer engagement.
Customers are more likely to form an emotional bond with a business when they feel appreciated and understood. 91% of customers believe they are far more inclined to purchase from companies that provide them with relevant deals and suggestions.
A chatbot can provide a feeling of familiarity by remembering a repeat customer's
WhatsApp chatbots make ROI analysis and thorough metrics tracking easier. Companies can collect user interaction data to spot patterns in
This data is essential for enhancing customer service and marketing tactics.
Let's take the instance of A healthcare provider using chatbot conversations to identify frequently asked patient questions.
Additionally, chatbots can collect direct feedback from a customer after a service is completed. This helps fill in knowledge gaps and improves their service offerings.
Consumers frequently have inquiries concerning order statuses or shipment details. Deploying a WhatsApp chatbot can decrease wait times by offering quick responses to these queries.
An e-commerce store can use a WhatsApp chatbot to provide customers with order tracking updates automatically. Offering real-time responses not only enhances CX but also lessens the workload for human customer support agents.
WhatsApp chatbots streamline the booking process for various sectors by making appointment scheduling easy. Businesses can set up chatbots to let users make appointments and check availability within the app.
For instance, a dental clinic can use chatbots to handle patient appointments by automatically scanning the calendar for open times and verifying reservations. This enhances the UX by allowing customers to book appointments at their convenience.
While chatbots can be used on multiple channels, WhatsApp leads the way due to the following reasons.
WhatsApp was the top-most downloaded messaging and chat app in June 2025, with 57 million installations. Plus, WhatsApp Business received about 25.8 million downloads during the same month.
This sizable audience base allows businesses to reach out to many customers who use the platform. Additionally, it opens up avenues for businesses to communicate with current customers and acquire possible new ones.
A Forbes report suggests that messages sent via WhatsApp have a whopping open rate of 98%, while traditional email has an open rate of 20%.
This means businesses can ensure their communications, like promotional messages or customer support inquiries, are seen and acted upon on WhatsApp.
WhatsApp's end-to-end encryption function offers an extra degree of protection. It protects sensitive customer data by ensuring that communications can only be viewed by the sender and the recipient.
This reassures customers that their personal data remains secure.
Businesses can integrate chatbots into WhatsApp with relative ease with user-friendly tools designed for non-technical users.
This ease of use means that companies can spend their time making their customer interactions better instead of getting stuck on complex technical stuff.
WhatsApp chatbots are distinguished by their emotional intelligence, which allows them to comprehend user sentiment and provide tailored responses.
For example, when a consumer complains about a delayed order, an emotionally intelligent chatbot can acknowledge their feelings and provide relevant answers.
WhatsApp enables the incorporation of rich media, in contrast to text-only channels. In addition to standard text responses, businesses can use image and video messages.
As per a Forbes study, adding visuals to your web content has such a strong effect that, after three days, individuals' data retention increases from 10% when it is just text to 65% when combined with an impactful image.
A WhatsApp chatbot can deliver eye-catching images and visually walk customers through goods and services. This multimedia approach increased customer engagement and lead conversions.
WhatsApp offers a wide range of customization options. Businesses can customize conversational flows to fit their distinct brand voice and satisfy particular consumer preferences.
This versatility helps create a personalized user experience that aligns closely with the brand’s identity.
Here is a table that draws a comparative analysis between a chatbot on WhatsApp versus other popular channels.
Using WhatsApp Chatbots can save industries up to $11 billion and 2.5 billion customer service hours.
WhatsApp chatbots have solidified their position as essential resources for companies that wish to boost customer engagement.
Let's take a look at some of the ongoing trends!
A Forbes publication on CX statistics states that self-service is preferred by 59% of consumers for easy inquiries.
With the introduction of WhatsApp chatbots, businesses can ensure that customer inquiries are addressed promptly without requiring live agents. This immediate support cuts down on the frustration of long wait times.
Customers of today demand personalized experiences, and WhatsApp chatbots use user data to present offers and messages that speak to each buyer. This strengthens the relationship between brands and customers.
WhatsApp chatbots are transforming the way transactions occur on messaging platforms. It provides a secure interface to ensure hassle-free payments within the chat itself. This helps in streamlining the buying process and minimizes cart abandonment.
WhatsApp chatbots are improving operational efficiency in multiple ways. However, some of the top everyday tasks include:
Choosing the right WhatsApp chatbot tool can completely change how your business communicates with its customers. You can preserve personalization while increasing CSAT and automating processes with the right platform.
But there isn't just one perfect strategy that suits everyone. Whether you're an independent company with a tight budget or a large corporation in need of advanced capabilities, selecting a WhatsApp chatbot tool that fits your needs is essential.
Hence, take your time to go through the features, price ranges, plans, and drawbacks of each tool to find your perfect pick.
Are you looking for a user-friendly platform that simplifies building a WhatsApp Chatbot if you have zero coding experience? Head out to Gallabox. From lead qualification to service bookings, we offer a wide suite of chatbot functionalities for different industries.
Start your 7-day free trial today to explore our advanced WhatsApp Chatbot solutions!
WhatsApp chatbots are automated messaging tools that enable businesses to interact with customers on the WhatsApp platform.
WhatsApp chatbots enhance customer engagement by providing 24/7 support and enabling personalized experiences.
You must look for key features like ease of use, customization options, integration capabilities with existing tools, AI-powered responses for improved interaction, and analytics for tracking performance.
Yes! Some of the top WhatsApp chatbot tools include Gallabox, Freshworks, Tidio, and Landbot. However, you need to review each tool according to your unique needs because they all have different features and price ranges.
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