Boost Sales & Automate Support with the Best WhatsApp Business Solution Provider

Picture this: a customer has a question about your product or service, and they want an instant response. Maybe they’re browsing late at night or on their lunch break, and traditional communication methods like email or phone calls just don’t cut it anymore. 

What if you could reach them instantly on the messaging app they already use every day—WhatsApp? This is where WhatsApp Business Solution Providers (BSP) come into play.

WhatsApp Business Solution Providers offer businesses a smarter way to communicate with customers. With over 2 billion active users, WhatsApp has become the go-to app for instant messaging, and businesses are now tapping into its power.

These solutions are like the ultimate multitaskers. With automated, personalized replies, you can handle questions anytime.

Plus, the chatbots can send updates, and even provide support, making it all smooth and effortless. it’s like having a customer service team that works around the clock, never misses a beat, and always responds with a smile—without any of the hassle.

That's why, more than half of the users, around 54%, prefer receiving marketing communications and order updates through WhatsApp.

For businesses, this means happier customers, improved response times, and more efficient operations. In fact, businesses have witnessed more than a 50% clickthrough rate in their messages sent through WhatsApp.

So, whether you’re a small business looking to scale or a large brand aiming to provide better customer service, WhatsApp Business Solution Providers are the key to staying connected and keeping customers satisfied.

WhatsApp Business Providers: An Overview

A WhatsApp Business Solution Provider (BSP) is a third-party company that helps businesses use WhatsApp in a more advanced way.

They offer tools and services that let businesses connect with customers on WhatsApp for customer support, marketing, and notifications. These providers can help businesses set up official WhatsApp Business accounts, manage messages, automate replies, and even integrate WhatsApp with other tools like CRMs. Through these integrations, businesses can use WhatsApp for their entire communication strategy and even implement marketing campaigns. 

Companies need to link the WhatsApp Business API to a communication platform to utilize its full range of capabilities.

For this, you can reach out to a WhatsApp Business Service Provider like Gallabox, a specialist who can help integrate features such as bulk messaging and adding multiple devices to a single WhatsApp account.

WhatsApp has its vetting process for certifying a BSP, which means that service providers carrying the BSP certification can be trusted to help you set up your WhatsApp Business API efficiently. These BSPs also act as your point of contact with WhatsApp, including handling all the queries and requisite approvals. 

How WhatsApp business solutions are transforming businesses

With most consumers glued to their smartphones today, WhatsApp is a particularly effective way of reaching existing and new customers. Around 2.9 billion people globally use WhatsApp and Messenger, with WhatsApp registering a 98% open rate for messages. In comparison, emails register a mere 20% open rate.

The features offered by WhatsApp Business API are revolutionizing the communication landscape. The API provides several significant benefits that can be unlocked with the help of WhatsApp Business Service Providers.

Here are some key benefits of WhatsApp business solutions and how they can transform your business's messaging strategy. 

Expand Your Business's Reach

Marketing your business well is a crucial part of running a business today. WhatsApp is an affordable and effective way to reach your customers today.

According to Statista, users worldwide spent close to 16 hours per month on WhatsApp in 2024. This makes WhatsApp an effective medium for businesses to reach out to their customers and inform them about new offers or product launches. Consumers can also stay updated about your company's developments through WhatsApp.

Establish Your Credibility 

WhatsApp helps businesses establish credibility by giving them the WhatsApp green tick that proves a company has been authenticated and verified by WhatsApp.

Such measures help convince customers that the business they are communicating with is legitimate and an established expert in their field. As a result, when your "verified" business interacts with customers via WhatsApp Business, they are more likely to be receptive to the message.

Generate Sales

WhatsApp Business is also a great way to boost sales. For instance, you can send actionable messages with clickable buttons that take customers directly to your offerings and prod them to purchase right from their WhatsApp app.

Additionally, since WhatsApp has enabled payments to be made from the app, your business can receive proceeds from sales right from the app. Along with clickable CTA buttons and quick replies that make your messages more engaging, you can send personalized offers that make your messages more actionable.

Enhance Customer Support

WhatsApp allows you to respond to customers in real-time. Some common queries could include questions about products and warranty claims and complaints about existing products or services.

WhatsApp Business API allows you to link multiple devices to a single account, enabling numerous employees to access consumer feedback through WhatsApp. As a result, customers get responses much more quickly, helping them establish trust with your company. 

With WhatsApp Business API, you can offer your customers real-time support 24x7.

Reach Customers and Leads Globally

WhatsApp is accessible in almost every country worldwide. It has a massive reach in countries like India, which alone had over 487 million WhatsApp users in 2023. As a result, your business can reach an enormous base of people whom you could not have contacted otherwise through WhatsApp.

You can use WhatsApp Business to contact not just your existing customers but also reach out to potential marketing leaders. By using WhatsApp Business API for marketing, you can reach out to people anywhere across the globe. As long as you are legalized and able to do so, you can offer goods and services to customers anywhere in the world.

Unmatched Security

WhatsApp offers end-to-end encryption for all chats across both personal and business accounts. This makes it a safe platform where customers can send their private details without worrying about them getting leaked.

Personalized Communication

WhatsApp allows you to customize your messages for the consumer you are sending them to. You can personalize your messages to meet different customer interests using emojis and rich text formats, such as videos, images, and audio. 

Analytics

WhatsApp Business API offers a range of analytics to help you better understand your company's metrics and work toward improving them as necessary. WhatsApp allows you to track message delivery and read receipts. This helps you assess when your users are most active on WhatsApp and make tweaks to your marketing strategy accordingly. 

Through WhatsApp Business API, you can also track performance metrics for your marketing campaigns, such as click-through, conversion, and response rates. For instance, if you run a marketing campaign that sends people a discount coupon, you can figure out how many people made purchases by visiting your website. 

With such insights, business owners can take several measures to make their WhatsApp marketing more effective. 

Improved Integration

WhatsApp Business API can be integrated with various other solutions, making your marketing structures more robust and effective. WhatsApp can be integrated with a business's content management system (CMS) or even customer relationship management (CRM) system.

If you run an e-commerce website with a CRM system, you can integrate WhatsApp Business API alongside it, ensuring a more streamlined process and workflow. 

Why businesses should leverage chatbots as part of their WhatsApp communications

WhatsApp Business API allows businesses to offer their customers the experience of communicating via a chatbot. Using a chatbot for WhatsApp marketing offers several benefits. Read below to learn more. 

• Automate customer engagement workflows: Create automated customer engagement workflows using predefined WhatsApp templates and media to reach prospective and existing customers. 
• Offer 24/7 service: Businesses can offer 24/7 support by leveraging a chatbot to respond to customers on WhatsApp Business API.
• Assign leads to marketing reps on the go: WhatsApp chatbots can help qualify leads, which businesses can then assess to assign prospects to the most qualified personnel as per requirements.
• Send and fetch data from your favorite platforms: With all your integrations in one place, your chatbot can help gather information from various platforms. This ensures a seamless exchange of information, allowing for quicker customer service. 

If you are based in India and curious to explore the WhatsApp Chatbot option for your business, reach out to Gallabox today to scale your customer experiences, not your team size.

Key features to look for in a WhatsApp Business Solution Provider

There are many WhatsApp Business Solution Providers (BSP) out there, but how do you know which one is the perfect one for your requirements?

Usually, finding the perfect solution takes a lot of time, but thankfully, we are here to give you a leg up on your search for your BSP soulmate.

Here are key features you should look for in a WhatsApp BSP before choosing one: 

A wider range of integrations

As covered before, WhatsApp Business API offers a range of integrations, including e-commerce and CRM systems. To take full advantage of all the benefits, pick a BSP that best understands your business requirements and offers a wide range of integrations. 

Adept with new-age technologies

Marketing is constantly evolving, and with the advent of technologies like artificial intelligence and machine learning, it is set to transform even more rapidly. So, to enhance communication with customers, go for a BSP that is proficient with new-age technologies such as Generative Artificial Intelligence (GEN AI).

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Capabilities for automating processes

WhatsApp Business API allows for a range of automation processes that business can offer their customers.

Thus, your WhatsApp BSP must offer you a range of tools that automate different processes, such as lead generation, sales, marketing conversations, and support on conversational channels. 

Offers templates for automated responses

Templates help personalize the automation process businesses use on WhatsApp. BSPs can provide templates that enable you to personalize messages to leads interacting with your company for the first time or existing customers looking for support. 

The templates should aim to reduce the manual effort required by a company to keep customers engaged through WhatsApp. 

Scalability

As your business grows, so do your storage requirements. To integrate globally with the WhatsApp Business Platform, BSPs must invest in infrastructure that can successfully do so.

Many businesses do not wish to take on this responsibility as it can prove expensive and tiresome. However, you must ensure that your BSP can scale up if necessary.

Therefore, find a BSP that can provide solutions unique to your business and scale up as your requirements grow. 

Top 12 WhatsApp Business Solution Providers

Now that you know how to pick the WhatsApp Business Solution Provider (BSP), read on to learn about the best ones operating in the market. 

1. Gallabox

Gallabox is among India's best WhatsApp Business Solution Providers, catering to various industries, including education, real estate, travel, e-commerce, finance, and healthcare. It provides a gamut of services to facilitate entire marketing campaigns through WhatsApp.

Key Features

• WhatsApp Flows: Convert customer interactions into actionable insights.
• WhatsApp Chatbot: Facilitate seamless communication with operations such as customer inquiries and generate leads.
• WhatsApp Business API: Utilize its user-friendly interface and shared inbox to collaborate effectively.
• WhatsApp Broadcast: Personalize, segment, automate, and amplify your marketing campaigns.
• Click-to-WhatsApp Ads: Transport your audiences through Facebook and Instagram ads to your WhatsApp inbox in a single tap.
• WhatsApp Payments: Accept payments directly from your WhatsApp, eliminating the need for longer payment processes. 
• Integrations: Enhance your marketing campaigns with integrations with CRM, payments, D2C, accounting, scheduling, logistics, and connectors.
• Templates: Leverage over 500 WhatsApp messaging templates that are tailored to different use cases by industry.

Pros

• Gallabox offers many features that together enable businesses to conduct comprehensive operations right from their smartphone. 
• It has a user-friendly interface and offers robust integrations.

Cons

• Some users complained that support was not up to the mark.
• Integrations can be difficult to set up.

Ratings and reviews

• G2: 4.6/5 (150+ reviews)
• Capterra: 4.5/5 (N/A)

2. Haptik

Haptik has collaborated extensively with Meta, the owner of WhatsApp, to develop solutions for business clients. It offers a range of integrations, including messaging, CRMs, Livechat, marketing automation systems, connectors, and payment gateways.

Haptik's plug-and-play integrations are popular with many businesses for their ease of use and wide availability of features. 

Key Features

• Timely messages: Inform potential and existing customers about great deals and offers as they become available.
• Seamless sales: Funnel your leads, convert them to leads, and receive payments all on WhatsApp.
• Efficient support: Offer customers real-time support and product guidance.
• GPT-powered conversations: Enhance the depth of conversations with customers using AI-powered chatbots.
• Product catalogs: Display goods and services in visually rich formats.
• WhatsApp Flows: Customize your customer's journey by collecting qualified leads, thus reducing churn.
• Chat message analytics: Leverage insights such as messages delivered and read to better strategize your WhatsApp chat platform.
• Click-to-WhatsApp Ads: Boost customer acquisition rates through engaging ads that increase CTR and D2C sales while optimizing costs.

Pros

• Haptik provides a comprehensive omnichannel network with AI-powered chatbots that personalize conversations and lead sales conversions.
• It offers intelligent analytics covering a range of parameters, allowing businesses to plan better and design their marketing campaigns. 

Cons

• The features may be a little expensive, considering its basic functionalities.
• Some users believed Haptik was a bit complicated to set up and faced AI limitations.

Ratings and reviews

• G2: 4.4/5 (150+ reviews)
• Capterra: 4.4/5 (40+ reviews)

3. Gupshup

Gupshup is another official WhatsApp BSP that offers a range of conversational features, including conversational commerce, conversational support, and conversational marketing. 

This platform is also known for its ease of integration, API call speed, and multi-channel communication capabilities. 

Key Features

• Conversational marketing: Alert customers to offers, promotions, and back-in-stock notifications.
• Conversational commerce: Enable payments straight through WhatsApp by sending payment requests and reminders.
• Conversational support: Reduce customers' wait time and your business's costs through self-serve flows and AI chatbots. 

Pros

• Gupshuk uses AI judiciously and recently launched the Auto Bot Builder tool powered by GPT-3, which allows users to build a chatbot using content from across the company's records. 
• The platform offers an intuitive design that makes it easy for most customers to use.

Cons

• Some users found the analytical tools to be a little restrictive.
• A few users complained that the onboarding journey's tools were too clunky and difficult to use. 

Ratings and reviews

• G2: 4.4/5 (50+ reviews)
• Capterra: 4.3/5 (N/A)

4. CleverTap

CleverTap offers an extensive suite of marketing tools and capabilities, including omnichannel engagement, customer segmentation, and mapping user journeys. It can help create automated campaigns for sending promotional notifications and engaging in two-way conversations with customers to resolve their issues.

Key Features

• Template management: Create high-impact messages with rich media and interactive elements to engage customers.
• AI conversations: Leverage AI-prescribed strategies and experiment with A/B and multivariate testing to drive the best-performing messages.
• Message personalization: Derive insights from past messages, behavior, and preferences to personalize messages in real time.
• Optimize conversations: Track engagement trends and assess the campaign performance to measure its impact.
• Pre-packaged with Connectors: Leverage the WhatsApp connectors, including Haptik, Gupshup, and Vontage, or build connectors independently with the Open AI tool. 

Pros

• Using native WhatsApp API, CleverTap caters to various industries, including e-commerce, subscription, edtech, and fintech.
• It helps businesses revive abandoned shopping carts through personalized WhatsApp messages that guide users in purchasing.

Cons

• It does not provide WhatsApp support functionalities.
• Users have been disappointed by the limited features and slow loading of pages.

Ratings and reviews

• G2: 4.6/5 (500+ reviews)
• Capterra: 4.4/5 (50+ reviews)

5. Verloop

Verloop specializes in conversational AI and even offers a language-agnostic bot builder that communicates in any language of the user's choice. Plus, the BSP further offers benefits like omnichannel capabilities, out-of-the-box integrations, and chatbot performance analytics.

Key Features

• 24x7 support: Offer assistance to customers where they spend the most time - on WhatsApp. 
• AI chatbots: Automate chatbots to answer common customer queries in order to optimize human time and effort.
• WhatsApp Catalogs: Demonstrate your product range with rich media integrations to customers.
• Click-to-WhatsApp Ads: Divert customers to your WhatsApp chats straight from ads placed online. Streamlining business communication boosts customer inquiries. 

Pros

• Verloop is easy to use, making it popular with all users.
• Its extension automation features help optimize marketing and sales.

Cons

• Some users found bug issues in Verloop, causing a bad user experience.
• Users have experienced chat issues and other challenges in chat management.

Ratings and reviews

• G2: 4.7/5 (200+ reviews)
• Capterra: 4.7/5 (N/A)

6. Wati

Wati is an excellent tool for letting teams collaborate in conversations with customers. More than one support agent can jump in to resolve a customer issue.

Key Features

• Broadcast messages: Amplify your marketing campaign by using high-response WhatsApp messages.
• No-code chatbots: Automate personalized responses through no-code chatbots that respond instantly to common requests.
• Shared Team Inbox: Engage multiple agents to resolve a customer query, thus ensuring speedy resolution.

Pros

• Its user-friendly chatbot builder enables businesses to create customized conversational solutions without any need for coding.
• Customers also appreciate its role-based access, which prevents team members from learning the statuses of their bosses.

Cons

• The dashboard tends to develop a lag, especially while exploring analytics and broadcast history for marketing insights.
• The plans are priced highly.

Ratings and Reviews

• G2: 4.6/5 (300+ reviews)
• Capterra: 4.6/5 (150+ reviews)

7. 360Dialog

An API-driven WhatsApp BSP, 360Dialog equips brands with customer profiling tools and conversion rate tracking to help maximize the ROI on WhatsApp marketing campaigns.

Key Features

• Tailored opt-in methods: Amplify your messages by making them interactive or using QR codes, further attracting users. 
• Custom WhatsApp channel: Avail tracking and analyzing campaign KPIs from your defined channels.
• Green Tick verification: Enhance credibility for your business with a green tick and a verified certification from WhatsApp.
• Integrations: Leverage a range of integrations easily added to your WhatsApp Business account.

Pros

• 360Dialog is known for its impressive API call speed, which is higher than many others on the market.
• As an official WhatsApp BSP, it offers documentation support to onboard and help users access new features.

Cons

• Some users reported encountering downtime issues, which resulted in business losses. 
• Multiple users have reported facing issues, including the unauthorized deletion of their accounts. 

Ratings and reviews

• G2: 3.8/5 (N/A)
• Capterra: 3.5/5 (N/A)

8. Engati

Engati offers WhatsApp marketing automation for businesses engaged in different industries. Its omnichannel experiences span several platforms, such as X, WeChat, Messenger, and Slack.

Key Features

• Chatbots for different platforms: Leverage chatbots across 15 different platforms, including WhatsApp, Shopify, Instagram, and LiveChat.
• Industry-ready templates: Access a range of templates and broadcasts ready to be sent out to companies across various industries.
• Omnichannel inbox: Respond in real-time to queries regarding your goods and services.
• Assign leads: From the inbox, you can assign leads or queries from existing partners to agents in order to ensure that no message goes unanswered. 
• No-code chatbots: Build chatbots without any chatbot to respond to usual queries.

Pros

• Engati offers premium customization, which helps brands amplify their marketing initiatives as per their requirements.
• The company offers training while integrating different apps to the WhatsApp Business API.

Cons

• Some customers have experienced navigation issues on the platform.
• The system is priced highly compared to other solutions.

9. Kaleyra

Kaleyra provides multi-channel and integrated communication services to businesses worldwide using its proprietary platform and robust APIs.

It is more prominent as a Communications Platform as a Service (CPaaS) platform, which enables it to offer customer engagement services such as personalized messages, chatbots, and programmable voice services.

Key Features

• Rich media communication: Reach out to customers with messages containing rich media graphics, including images, videos, graphics, video tutorials, and even QR codes.
• Interactive buttons: Leverage quick replies and call-to-action buttons to ensure immediate customer responses.
• Notification templates: Inform customers about new deals and offers through a range of immediately customizable templates.
• WhatsApp chatbots: Automate conversations with customers to increase their progress along the purchase journey, including by answering their queries immediately.

Pros

• Kaleyra enhances customer care with multilingual support and customizable message templates, boosting its appeal to consumers.
  
  
• Businesses can design multi-channel communication flows using drag-and-drop visual editors on Kaleyra's flow builder.

Cons

• Kaleyra has integration issues, as some users have observed.
• Several users have faced slow performance. 

Ratings and reviews

• G2: 4.4/5 (N/A)
• Capterra: 4.5/5 (N/A)

10. Landbot

Landbot offers a no-code chatbot builder platform with features like Campaign Analytics, Team Inbox, and Testing Environment. Landbot uses OpenAI API keys to provide FAQ bot builders and GPT-3 to generate templates. 

Landbot uses GPT-3 to generate templates, enabling powerful conversations with users.

Key Features

• AI chatbot generator: Turn leads into customers through conversational experiences that drive revenues in a few clicks.
• Appointment booking: Increase meetings with prospects who have a high interest in buying.
• Omnichannel experiences: Leverage the ability to share your content through multiple channels, including Facebook Messenger and WhatsApp.
• Integrations: Enable various integrations that offer a range of services and connect them to Landbot to increase your day-to-day efficiency.

Pros

• Landbot is easy to set up and integrate, with APIs that seamlessly convert leads into customers.
• Users enjoy the independence of systematically tracking visitors to their sites and then offering targeted marketing.

Cons

• Various Landbot users have said it is difficult to set up the system.
• A few users fnd it to be too expensive than its competitors.

 Ratings and Reviews

• G2: 4.7/5 (300+ reviews)
• Capterra: 4.4/5 (50+ reviews)

11. Twilio

Twilio offers a flexible payment plan for you as you strive to offer the best services to your customers and business clients. Whether you scale up or scale down, Twilio scales with you.

Its WhatsApp Business API features include live simulcasting, a custom video player, and subtitles and closed captions. Along with seamlessness, Twilio's features ensure accessibility as well. 

Key Features

• Programmable messaging API: Allows users to integrate a single multichannel API for sending and receiving transactional messages over different modes including SMS and RCS.
• Verifications for increased security: Cement your customers' trust by verifying users' phone number during sign up or log in for preventing bots and guaranteeing accurate deliverability. 
• Offer delivery notifications: Keep customers' updated regarding the progress of their order and delivery by offering two-way, self-service notifications.
• Reduce no-shows through appointment calendar: Remind customers of upcoming appointments, which they can either confirm or reschedule via their preferred channels.
• Emergency alerts: Send warnings and alerts, such as public safety advisories and event cancellations, to subscribers through their preferred messaging channels. 
• Account Notifications: Update customers on time-sensitive alerts with personalized notifications that help engage them. 

Pros:

• Users prefer it as it's easy-to-use  and can be integrated into almost any software.
• Twilio enables users to reach out to customers through various modes and personalize the messages for better interaction.

Cons:

• Twilio is expensive compared to its competitors.
• In the absence of native applications, it is difficult to configure and integrate with different apps. 

Ratings and reviews:

• G2: 4.2/5 (400+ reviews)
• Capterra: 4.4/5 (400+ reviews)

12. Plivo

Plivo offers a range of integrations to its users, enabling them to provide various services to their customers. Its WhatsApp AI Chatbot, powered by ChatGPT, provides users with the capabilities to powerfully automate their customer service and support.

Key Features

• Simple pricing structure: Plivo levies an uncomplicated pricing structure with a flat fee per conversation. Customers can also benefit from the volume discounts on offer.
• Enhanced security: Plivo offers customers the ability to provide their users with increased security through features like two-factor authentication and generating OTPs.
• Guaranteed delivery: The platform ensures that users' messages are delivered in the shortest possible time across multiple formats. 

Pros:

• Users cite API call speed as one of the best benefits of the Plivo platform.
• Communication varieties are among the other features considered Plivo's best by users.

Cons:

• Users have found Plivo's features to be clunky and said that its dashboard could be easier to use. 
• Customers have also stated that Plivo's documentation could be a little more detailed in certain areas. 

Ratings and reviews:

• G2: 4.5/5 (500+ reviews)
• Capterra: 4.3/5 (50+ reviews)

13. Zixflow

Zixflow's WhatsApp Cloud API fulfils a range of functions for businesses, mainly revolving around automating their communications.

With its user-friendly dashboard, Zixflow offers seamlessness in sending dynamic and personalized messages to a large audience.

Key Features

• In-depth API documentation: Set up your unified communication platform by yourself using these developer docs, saving time and costs.
• Trial WhatsApp number: See how your messages look to clients before sending them out.
• Automate incoming chats: Reply to customers' queries, manage interactions, add notes, create activities, save files, and add a contact directly from this unified inbox that offers the opportunity to automate AI-driven two-way conversations.
• WhatsApp flows: Capture responses and feedback from users and push them to a list that you can easily download later for reference. 

Pros:

• Users have listed Zixflow's ease of use and customization among its top features.
• Zixflow's simplicity and automation features are also coveted by businesses as they allow them to reach out to their customers more easily.

Cons:

• Zixflow is reported to have fewer views than other WhatsApp business solution provider.
• Despite its documentation and support, setting up workflows on Zixflow may take longer than expected. 

Ratings and reviews:

• G2: 4.9/5 (N/A)
• Capterra: 4.6/5 (50+ reviews)

14. Yellow.ai

With dynamic AI agents that offer 90% automation, Yellow.ai is a tool that seeks to redefine how businesses support customers.

With AI-powered agents that speak over 135 languages, Yellow.ai is set to redefine customer service by automating responses, analyzing metrics, and managing dynamic knowledge bases.

Key Features

• Conversational AI: Offers resolution-focused automation combining human and artificial intelligence
• WhatsApp Flows: Creates dynamic flows to launch instant campaigns across the unified platform
• In-house LLM: Provides precise responses to customers through the in-house LLM that achieves less than 1% hallucination rates

Pros:

• Its chatbot development services are easy to integrate and use.
• Users love its automation capabilities and the platform's unified inbox. 

Cons:

• The platform does not offer in-depth analytics of WhatsApp notifications and Click-to-WhatsApp ads.
• While the platform offers developer documentation, integration with customized interfaces using APIs can be complicated.

Ratings and Reviews:

• G2: 4.4/5 (100+ reviews)
• Capterra: 4.5/5 (N/A)

How do I choose the best WhatsApp Business Solution Provider for my business?

Considering the plethora of options available, it's not easy to pick the best WhatsApp BSP for your exact requirements. Here are six tips for choosing the ideal WhatsApp Business Solution Provider:

1. Ask for a demo to check if your preferred BSP can understand your particular business requirements and provide appropriate solutions.
2. Look for solutions that offer good customer service, as you are likely to need support either while setting up or using the WhatsApp Business API.
3. Check for hidden service charges and ensure that the BSP maintains full transparency regarding costing, whether it is a large one-time payment or several smaller payments. 
4. Ask if your BSP will provide a free trial to check if you can use the product satisfactorily.
5. Select a BSP that offers numerous integration capabilities and stays updated with market developments. With trends changing in line with AI and machine learning, it is crucial to find BSPs that can keep up with newer developments.
6. Always go for a solution that offers the most easy-to-use platform.
7. Check the support functionality offered by your BSP. In most cases, it is easiest to look for testimonials or check for public reviews before opting for a particular BSP. 

Scale Your Business Communication on WhatsApp with Gallabox

It is more essential than ever to be available for your customers at all times. Whether you are converting a lead or responding to an existing customer's queries, it is critical to offer responses in real time.

WhatsApp Business API helps with this. Many of these informational tools can be automated, enabling your customers to receive immediate responses to their queries. 

Selecting the ideal WhatsApp Business Solution Provider (BSP) can often feel difficult, but knowing your goals and requirements is one way to choose the most appropriate BSP for your needs. 

Gallabox is a leading WhatsApp BSP that provides user-friendly WhatsApp workplace solutions. From communication to campaigns, Gallabox has helped various companies increase their reach successfully. 

Plus, its robust solutions and integrations can make your WhatsApp interactions much smoother and ensure better customer interactions. 

Sign up Gallabox for free today, or visit the website to know more. 

FAQs

1. What is a WhatsApp business solution provider?

Companies that help you integrate WhatsApp Business API into different systems to achieve various tasks are called WhatsApp business solution providers.

2. What does Gallabox do?

Gallabox offers a range of tools that help businesses improve their sales, marketing, and support capabilities.

3. What is the WhatsApp Business API?

The WhatsApp Business API is a tool that helps businesses communicate with their customers through WhatsApp. By opting for a BSP to integrate these services, clients can benefit from a range of features, including automation and no-code chatbot creation. 

4. How can I set up the WhatsApp Business API?

To easily set up your WhatsApp Business API and start benefiting from its numerous features, you can reach out to a WhatsApp business service provider. For a certain fee, they will help you integrate the WhatsApp Business API and start operations.

5. Is WhatsApp Business API free?

While WhatsApp does not charge for its API, there are some costs involved such as conversation-based pricing and the costs levied by the BSPs to integrate the API into existing systems.