10+ Best QuickReply Alternatives & Competitors for 2025

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It’s said that WhatsApp usersopen the app roughly 23-25 times per day.So it’s no surprise that it is fast becoming a go-to customer communications channel for businesses, especially in WhatsApp-first countries like India and Brazil.

A top choice for WhatsApp management is QuickReply, especially in recent times with additions like AI bots and automation workflows. You can use it for pretty much everything — broadcasts, drip campaigns, and even automated two-way conversations.

But that doesn't mean QuickReply is the perfect tool for everyone. There are other great solutions that offer a lot of what QuickReply does but with a different emphasis (like omnichannel support) or a few extra features. In this article, we’ll explore 10 of the best QuickReply replacements so you can decide which one is right for your business.

Why look for a QuickReply alternative?

QuickReply is a good WhatsApp Business Solution, but it’s not without its downsides, and it’s not the right fit for everyone. Let’s quickly go over some of its limitations.

Great for e-commerce stores; not so much for everything else

QuickReply is built with the unique requirements of ecommerce stores in mind. This means it comes with some hyper-specific features that make life easy for D2C brands. You’ll find features like revenue attribution from ads (ROAS) and abandoned cart recovery flows, which are super useful.

But if you’re looking for a solution that’s feature-rich but industry-agnostic — like automating payments within WhatsApp — QuickReply falls short.

No native mobile apps

If you’re someone who prefers working on a mobile phone or tablet, then QuickReply might not be the right option for you. While they offer a Progressive Web App (PWA) for mobile access (you can download the APK file from their website), the app primarily focuses on the conversation panel. For all other features, you’ll have to use the browser app.

Limited usability

Some users have reported that QuickReply’s User Interface (UI) is difficult to get around. Plus, their documentation is quite basic, adding to the challenge. Others have found some features like user segmentation and revenue attribution quite lacking — the attribution model is quite basic.

Any order made within three days of a WhatsApp conversation is attributed to that conversation. However, this attribution relies on read receipts, and since many users disable them, potential conversions may not be accurately tracked.

Not many integrations

They also have only limited integrations, just Shopify, Calendly, and some CRM tools. You won’t find logistics or payment gateway integrations — which can be pretty important for D2C brands.

QuickReply’s Zapier integration is also quite limited. No triggers and only one action — Send Template Message to User on WhatsApp. So you’ll need to depend on their API and significant engineering effort for other integrations, whether that’s with your logistics partner or your accounting tool.

Best QuickReply alternatives at a glance

Let’s do a head-to-head comparison of the top QuickReply competitors and see how they stack up against each other.

Platform	Best for	Standout feature	Pricing
Gallabox	WhatsApp automation for all businesses	AI-powered messaging and automation	Affordable, flexible pricing
DelightChat	Omnichannel support for small-scale Shopify stores	Rule-based bot for Shopify stores	Starts at $49 per month for 5 agents
LimeChat	Omnichannel support for large ecommerce stores	AI Copilot	Custom pricing
Zoko	WhatsApp automation for Shopify stores	Drag-and-drop automation builder	Starts at $34.99 per month for one agent
Messagio	Enterprises that run WhatsApp and SMS marketing	Multi-channel message routing	Free plan available
Contlo	1. Omnichannel marketing 2. automation for large businesses	1. Generative AI-powered 2. customer journeys	1. Starts at $250 per 2. month
Wati	WhatsApp automation for SMBs	AI Knowbot	Starts at $49 per month for 5 agents
Freshchat	Omnichannel help desk for SMBs	Freddy AI, Freshchat’s genAI engine	Free plan available
Bitespeed	Shopify stores	AI-powered customer segmentation	Free plan available
AiSensy	Enterprises with a large tech stack	Built-in CRM	Free plan available

Top 10 Best QuickReply Alternatives in 2025

Gallabox

Best for end-to-end lead lifecycle management on WhatsApp

Creating audience segments in Gallabox for personalized WhatsApp marketing campaigns

Gallabox is an AI-powered WhatsApp messaging and automation platform that allows businesses to run marketing campaigns and handle customer support interactions from a single platform. With Gallabox, you’ll be able to:

Create AI-powered,multilingual chatbotsto engage visitors and filter high-intent leads.
Nurture leads with multi-touch WhatsApp campaigns likebroadcasts,drip campaigns,click-to-WhatsApp ads,and more.
Speed up customer support with aWhatsApp shared inboxintelligent ticket routing, and AI-refined messaging.
Streamline data collection with forms,WhatsApp flows, and centralized reports — so you never lose context.

Put simply, it’s end-to-end customer lifecycle management, from prospecting to deal closure and even upselling.

Moreover, Gallabox comes with over 40 direct With the business messaging market projected to hiintegrations with CRMs,payment gateways, and logistics providers, which covers a lot of different businesses — not just ecommerce stores. Plus, you can useZapieror Pabbly to create your own custom integrations if needed.

Gallabox best features

Multi-agent login: Allow complex custom enterprise solutions. Learn more aboutmultiple agentsto simultaneously access and manage WhatsApp conversations, improving team collaboration and response times.
Drip campaigns: Send a sequence of WhatsApp messages based on user behavior or triggers to nurture leads.
Audience segments: Create targeted customer groups based on demographics, behavior, or purchase history for personalized marketing campaigns.
WhatsApp Shop: CreateWhatsApp product catalogsdirectly within WhatsApp to simplify the shopping experience.
No-code AI bots: Create and deploy AI-powered chatbots to automate customer service and handle routine inquiries with humanlike responses.
Gallabox GenAI: Uses generative AI to create personalized message drafts and responses, saving agents time and ensuring consistent messaging.
Auto-assign tickets: Automatically distribute incoming customer inquiries to available agents based on predefined rules like availability or expertise.

Gallabox limitations

New Gallabox users may experience an initial learning curve.

Gallabox’s pricing

It offers flexible plans that scale to meet your growing demands and business needs, starting from a free trial for simple use cases to complex custom enterprise solutions. Learn more aboutGallabox’s pricing here

"Gallabox provides innovative features that streamline our WhatsApp follow-ups, including sequencing, bots, and Click-to-WhatsApp (CTWA) capabilities — all of which have proven highly effective in our testing."

– Avinash Babu, Assistant Digital Marketing Manager, Footprint Real Estate

2. DelightChat

Best for small-scale Shopify stores that want a unified customer support tool

DelightChat is a unified customer support and help desk platform for Shopify stores that also comes with some basic WhatsApp marketing features like Broadcasts and Abandoned Cart Recovery Flows.

It’s a great option if you’re looking to unify your customer support channels — WhatsApp, Instagram, email, Facebook, and more — and bring all your Shopify stores under one customer support channel. However, if you’re looking for something that’s more on the marketing side (drip campaigns, lead generation, and more), DelightChat might not be the best option for you.

DelightChat best features

Self-service widget: Add a rule-based bot to your Shopify store where shoppers can track orders, read FAQs, and create a ticket if they need live support.
Fast replies: Set up reply templates so you can use them to reply to customers and close tickets faster.
AI assistant: Use the AI-powered GPT assistant to refine your messages and match your tone to the brand’s.
Mobile apps: Handle support tickets, access order details, and collaborate with your team on the go with DelightChat’s native mobile apps for Android and iOS.

DelightChat limitations

Integrates only with Shopify. No CRM tools or other ecommerce platforms.
Doesn’t support custom bots or Natural Language Processing (NLP) for automated replies.
Doesn’t support Click-to-WhatsApp ads or product browsing abandonment tracking.

DelightChat pricing

Startup: $49 per month for 5 team members
Scale: $99 per month for 20 team members
Growth: $299 per month for 50 team members

3. LimeChat

Best for large ecommerce stores, particularly non-Shopify ones

LimeChat is another multichannel customer communication management tool for ecommerce brands. But unlike QuickReply, it also supports WooCommerce, Magento, and BigCommerce along with Shopify — though features are a bit limited for the others.

One thing to be aware of with LimeChat is how they've separated its features. Marketing automation and customer support are in different plans. So, if you need both, you'll have to either get two plans or go for the Enterprise plan.

LimeChat best features

Custom flows: Set up flows for different points in the shopper journey, like WhatsApp retargeting, post-purchase, and return-to-origin (RTO) reductions.
Automated retries: LimeChat's Smart Retry System allows businesses to resend WhatsApp messages that failed due to frequency capping.
AI Copilot: Use genAI to summarize tickets, audit conversations, refine replies, and more.

LimeChat limitations

Features like Click-to-WhatsApp ads, GPT support, and CRM integrations are not included in the base plans — they cost extra.
Provides only one bot (WhatsApp Commerce Bot) — you can create custom ones.
No integrations with flow automators like Zapier or Zoho Flow.

LimeChat pricing

Pro Marketing: Custom pricing
Pro Support: Custom pricing
Enterprise: Custom pricing

4. Zoko

Best for creating multi-step flows across the shopper journey.

Zoko is another popular QuickReply alternative for ecommerce stores that require a two-in-one WhatsApp marketing and customer support tool. It covers most of the basics, including WhatsApp broadcast messages and (basic) user segmentation, and also integrates with popular CRM tools.

But it lacks certain advanced features that you might find in other tools (like not being able to delete messages) or create custom chatbots.

Zoko best features

Flow automation: Zoko’s drag-and-drop automation builder, FlowHippo, allows you to create conditional workflows for converting COD orders to prepaid, collecting reviews, and more.
ChatGPT bots: Zoko has built ChatGPT-powered bots that you can add to WhatsApp to provide automated support for queries like order tracking (WISMO) and personalized product recommendations (SELLO).
Rules: Set conditional rules for repetitive tasks or to assign tickets to agents.

Zoko limitations

The Shopify app is not part of the base plans and costs an additional $4.99 per month.
Not only are the base plans expensive, but all features, including flows, inbox, and conversations, come with a ‘fair use limit,’ and crossing that threshold means paying an additional fee.

Zoko pricing

Starter: $34.99 per month (1 agent)
Plus: $59.99 per month (5 agents)
Elite: $109.99 per month (10 agents)
Max: $399.99 per month (30 agents)

5. Messagio

Best for enterprises that run SMS and WhatsApp message blasts

Messagio is an industry-agnostic, multichannel communication platform that supports SMS, WhatsApp, Viber, Telegram, and more — a great option for businesses with diverse communication channels. However, it’s mostly limited to automated, non-personalized messages like promotional offers, OTPs, and order information.

Messagio best features

Multi-channel routing: Distribute the same message across SMS, WhatsApp, Viber, Telegram, and other channels for unified communication.
A/B testing: Optimize campaign performance by comparing different message variations to figure out what works best.
Blacklists: Set up blacklists to remove users from message blasts without deleting them from your account.

Messagio limitations

Doesn’t support WhatsApp broadcasts or drip campaigns
No chatbots or AI-powered conversations

Messagio pricing

Free
Corporate: €8 (~$8.5) per month

MAlso, Messagio charges for each message — sometimes both those received and sent — and this varies by country.

6. Contlo

Best for large businesses requiring a genAI marketing solution

Contlo comes with its own genAI model (Brand AI) that can be trained on your brand’s customer interactions so you can ensure all content and conversations are contextual and on brand. Moreover, along with WhatsApp, it also supports other channels, including Instagram and email, so you get a central help desk to address customer queries.

Contlo best features

genAI-powered customer journeys: Set up dynamic flows that adapt to user behavior in real time
Order checkout via WhatsApp: Add your checkout process to WhatsApp so customers can pay from within the app.
Automation editor: Use triggers, filters, and flows to create automated message workflows for common use cases.

Contlo limitations

Doesn’t include a chatbot builder.
Can be expensive for small and medium businesses.

Contlo pricing

Growth: $250 per month
Pro: $500 per month
Enterprise: $1000 per month

7. Wati

Best for businesses requiring custom WhatsApp chatbots.

A popular QuickReply alternative, Wati is great for all businesses that require no-code automation and chatbot builders. You also get a shared inbox and team management features (though costs can add up if your team includes more than 5 agents).

Plus, unlike QuickReply, Wati integrates with WooCommerce, Klaviyo, and WhatsApp Shop — making it a great option for non-Shopify stores.

Wati best features

AI Knowbot: It analyzes customer messages using natural language processing to give relevant answers sourced from a pre-defined knowledge base.
Chatbot Builder: Wati’s no-code chatbot builder allows you to build multi-step chatbots with up to 200 automation steps.
Custom notifications: Triggers automated messages based on predefined events like order status updates and appointment reminders.

Wati limitations

Users report that it takes quite a while for features released by Meta to be supported by Wati.
You need to respond to chats within a 24-hour window, otherwise, they’ll be closed.
In the Team Inbox, agents can't add notes to closed chats, making it hard for others to follow up.

Wati pricing

Growth: $49 per month for 5 users
Pro: $99 per month for 5 users
Business: $299 per month for 5 users

8. Freshchat

Best for businesses requiring an omnichannel help desk.

Freshchat — one of the many solutions provided by Freshworks — is a great customer conversations management platform for businesses with multiple support channels. More so if you’re a small team, as their AI bots (powered by Freddy AI) can automate a large part of your support conversations with NLP.

Freshchat best features

Freddy AI: Leverage Freddy AI to detect conversation sentiment, analyze chatbot performance, refine agent messages, and more.
Chatbot templates: Use one of the many templates to create chatbots for AI-powered automated support.
Unified team inbox: Bring messages from all your channels — including custom websites and apps — into one central inbox.

Freshchat limitations

The chat panel lacks some advanced features like editing messages, merging duplicate chats, or sending chats to customers via email.
It prioritizes customer support over marketing, so you won’t find features like broadcast messages, click-to-WhatsApp ads, or drip campaigns.
Some users report that setting up Freddy AI can take time.

Freshchat pricing

Free plan (doesn’t include WhatsApp Business API)
Growth: $19 per agent, per month
Pro: $49 per agent, per month
Enterprise: $79 per agent, per month

9. Bitespeed

Best for Shopify stores requiring a platform to manage WhatsApp marketing AND omnichannel support.

Bitespeed is a little different from other tools on this list. It comes with two strengths — WhatsApp marketing and omnichannel support (which includes SMS marketing broadcasts). Its AI features are also quite interesting. Instead of just doing 'human-like' bot chats, it helps you get really precise with user segmentation and build flows that adapt to how customers are interacting with your brand.

It also comes with a variety of ecommerce-specific integrations like loyalty platforms, shipping partners, and payment gateways.

Bitespeed best features

AI omnichannel journeys: Create personalized customer journeys based on customer intent, behavior, and preferences.
Intelligent customer segmentation: Use AI to analyze customer data and create highly targeted segments.
Bot-driven support: Deploys AI-powered chatbots to handle routine customer inquiries and reduce agent workload.

Bitespeed limitations

It doesn’t automatically suppress inactive or disengaged phone numbers in campaigns, which can add to your costs.
The chatbot is low code, so you might need engineering support for complex flows.
It’s limited to Shopify stores.

Bitespeed pricing

Free
WhatsApp Pro: $249.99 per month
Omnichannel Support: $349.99 per month

10. AiSensy

Best for businesses with complex, integrated systems — they’ll benefit from its 1000+ integrations.

AiSensy is very like QuickReply in that it supports both WhatsApp marketing and support. The only difference: it’s industry-agnostic, so all businesses — not just ecommerce stores — can use it. This means it has a solid set of integrations (1000+) and allows you to build custom ones using connectors like Zapier or Pabbly.

AiSensy best features

Chatbots: Use rule-based logic and keyword recognition to build custom chatbots and automate customer support responses within WhatsApp.
WhatsApp Webviews: Embed interactive web pages directly within WhatsApp chats so customers can access product information or forms without leaving the app.
WhatsApp Payments: Use WhatsApp Pay to handle checkout and transactions securely from within the app.
Built-in CRM: Assign tags and attributes to qualify leads and personalize interactions.

AiSensy limitations

You’re limited to five chatbot flows per month.
AiSensy doesn’t provide any mobile apps.
Users have reported AiSensy’s customer support to be slow and sometimes non-responsive.

AiSensy pricing