Power up your customer conversations

Unify your customer messages from multiple channels into a single, collaborative conversation and convert them to actions.

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Trusted by 500+ businesses

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Benefits

Grow your business with Gallabox

Increase Customer Response Rate

50%

Increase in lead conversions

Respond faster to incoming leads, collaborate better and share proposals quicker

Grow your brand salience

2X

Improvement in customer retention

Carry context for every conversation, all team-members remain on the same page, provide delightful support

Earn customer delight

30%

Reduction in sales & support costs

Reduce mundane work for team-members, get clear ownership for conversations, do more with fewer people

Features

Supercharge your business with a set of powerful features

One inbox
One inbox

All your customer interactions from WhatsApp, Live Chat, Email, FB Messenger, and more - to a single screen.

Assign customer conversations to agents on the go and get clear accountability.

From a single reply box, respond to customers across channels using rich text (audio, video, documents, emojis, location).

Collaborative work
Collaborative work

Pull out the chat history at a customer level so your team members can stay with the context anytime.

Use Private notes for communication within the team to make notes and keep all members on the same page.

Use @mentions to share information, seek help and get things done faster.

Quick replies
Quick replies

Canned responses with rich text (audio, video, documents, emojis, location) make predefined messages personalised.

With approved WhatsApp template messages, let your teams send instant responses to queries.

Configure responses in their preferred language to leave the right impression.

Customer Profiling
Customer profiling

Real-time conversations enrich the profile of customer automatically.

Use tags to profile your customers better for future upsell and cross sell opportunities.

Access up-to-date history of all interactions with the customer so your teams can provide the right solution.

Chatbot
Chatbot

Set up your own bot with our no-code chatbot builder. Collect more information from prospects to improve conversions, and serve customers.

Rule-based engine to answer FAQs and common queries.

Configure your Chatbot for generating more leads and for serving existing customers.

Easy integration
Easy integration

Gallabox aligns and easily integrates with all your CRM and ecommerce platforms - and pushes data both ways.

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Learn more about gallabox

Blogs

Our newest stories

WhatsApp Chatbots: A Complete Guide

WhatsApp Chatbots: A Complete Guide

In the growing era of digitisation, there is no denying that WhatsApp is fast becoming a leader in the field of communication. With more than 100 billion messages sent per day, this messaging application has grown into the most popular instant messaging platform in the world. Since the pandemic and the subsequent lockdowns, WhatsApp has had an increase in traffic and usage by 40%. Businesses have started to integrate WhatsApp APIs [https://gallabox.com/whatsapp?utm_source=blog&utm_blogtitle=what

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How Gallabox’s Multi-Agent WhatsApp Workspace benefits Remote-Working Organizations

How Gallabox’s Multi-Agent WhatsApp Workspace benefits Remote-Working Organizations

Successful organizations understand the importance of having excellent customer engagement and support. While there are different ways that organizations can engage with the customers, WhatsApp Business has become one of the most prominent ones in recent times. One of the main reasons that organizations have started to use WhatsApp as one of their primary modes of customer communication and engagement is because of the platform’s uber-popularity and versatility. While WhatsApp Business is genera

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Choosing the best WhatsApp CRM Provider

Choosing the best WhatsApp CRM Provider

WhatsApp’s business tool is becoming a popular business tool because of its versatility. It is evident that the tool is one of the best digital communication tools and renders excellent customer support capabilities for businesses across all market sectors. In addition, WhatsApp Business is also a good alternative for your traditional CRM setup. As a CRM tool, WhatsApp Business can not only help businesses with just customer support, but also support with marketing, sales and after-sales support

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Read more

Grow your business with Gallabox

Make every customer interaction count

Build a better customer experience now with the power to track interactions at all touch points.

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Mobile app

Get the most of your customer interactions

Gallabox now available on Android and IOS

Get it on Google PlayDownload on the App Store
Mobile app