Unify your customer messages from multiple channels into a single, collaborative conversation and convert them to actions.
Respond faster to incoming leads, collaborate better and share proposals quicker
Carry context for every conversation, all team-members remain on the same page, provide delightful support
Reduce mundane work for team-members, get clear ownership for conversations, do more with fewer people
All your customer interactions from WhatsApp, Live Chat, Email, FB Messenger, and more - to a single screen.
Assign customer conversations to agents on the go and get clear accountability.
From a single reply box, respond to customers across channels using rich text (audio, video, documents, emojis, location).
Pull out the chat history at a customer level so your team members can stay with the context anytime.
Use Private notes for communication within the team to make notes and keep all members on the same page.
Use @mentions to share information, seek help and get things done faster.
Canned responses with rich text (audio, video, documents, emojis, location) make predefined messages personalised.
With approved WhatsApp template messages, let your teams send instant responses to queries.
Configure responses in their preferred language to leave the right impression.
Real-time conversations enrich the profile of customer automatically.
Use tags to profile your customers better for future upsell and cross sell opportunities.
Access up-to-date history of all interactions with the customer so your teams can provide the right solution.
Set up your own bot with our no-code chatbot builder. Collect more information from prospects to improve conversions, and serve customers.
Rule-based engine to answer FAQs and common queries.
Configure your Chatbot for generating more leads and for serving existing customers.
Gallabox aligns and easily integrates with all your CRM and ecommerce platforms - and pushes data both ways.
In today’s society, technology has become an intricate part of our daily lives. When it comes to India, digital technology is fast becoming a critical component. The Digital India plan, which champion’s the shift towards digital business solutions, has started to produce excellent results to encourage digital transformation in India. India is using several authorities like COMMON SERVICES CENTRE (CSC) & DEPARTMENT OF FINANCE SERVICES to improve the digital literacy rates of the rural and urban p
Every business has customers who are located in different parts of the world speaking varied languages. When you reach your customers on their favourite messaging platform - WhatsApp, you ought to converse with them in their preferred native language to personalise the experience. Multi-lingual chatbots do just this for you and simplify your customer support operations. In this article, we will deep dive into everything you need to know about them and how Jobstar uses Gallabox [https://gallabox.
Be it answering customer queries, offering 24x7 customer support, updating customers about new products, requesting feedback and reviews WhatsApp is the perfect channel for all communication in today's business environment. This multifaceted messaging platform today, can generate a large number of direct sales for any e-commerce business. It is the channel users wake up to and say goodnight to, it is pivotal to establishing a community of loyal customers and enhancing your brand’s visibility. Th
Build a better customer experience now with the power to track interactions at all touch points.