Power up your customer conversations

Unify your customer messages from multiple channels into a single, collaborative conversation and convert them to actions.

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Trusted by 500+ businesses

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Benefits

Grow your business with Gallabox

Increase Customer Response Rate

50%

Increase in lead conversions

Respond faster to incoming leads, collaborate better and share proposals quicker

Grow your brand salience

2X

Improvement in customer retention

Carry context for every conversation, all team-members remain on the same page, provide delightful support

Earn customer delight

30%

Reduction in sales & support costs

Reduce mundane work for team-members, get clear ownership for conversations, do more with fewer people

Features

Supercharge your business with a set of powerful features

One inbox
One inbox

All your customer interactions from WhatsApp, Live Chat, Email, FB Messenger, and more - to a single screen.

Assign customer conversations to agents on the go and get clear accountability.

From a single reply box, respond to customers across channels using rich text (audio, video, documents, emojis, location).

Collaborative work
Collaborative work

Pull out the chat history at a customer level so your team members can stay with the context anytime.

Use Private notes for communication within the team to make notes and keep all members on the same page.

Use @mentions to share information, seek help and get things done faster.

Quick replies
Quick replies

Canned responses with rich text (audio, video, documents, emojis, location) make predefined messages personalised.

With approved WhatsApp template messages, let your teams send instant responses to queries.

Configure responses in their preferred language to leave the right impression.

Customer Profiling
Customer profiling

Real-time conversations enrich the profile of customer automatically.

Use tags to profile your customers better for future upsell and cross sell opportunities.

Access up-to-date history of all interactions with the customer so your teams can provide the right solution.

Chatbot
Chatbot

Set up your own bot with our no-code chatbot builder. Collect more information from prospects to improve conversions, and serve customers.

Rule-based engine to answer FAQs and common queries.

Configure your Chatbot for generating more leads and for serving existing customers.

Easy integration
Easy integration

Gallabox aligns and easily integrates with all your CRM and ecommerce platforms - and pushes data both ways.

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Learn more about gallabox

Blogs

Our newest stories

How WhatsApp Chatbots Can Improve Your Bank’s Customer Service

How WhatsApp Chatbots Can Improve Your Bank’s Customer Service

In today’s society, technology has become an intricate part of our daily lives. When it comes to India, digital technology is fast becoming a critical component. The Digital India plan, which champion’s the shift towards digital business solutions, has started to produce excellent results to encourage digital transformation in India. India is using several authorities like COMMON SERVICES CENTRE (CSC) & DEPARTMENT OF FINANCE SERVICES to improve the digital literacy rates of the rural and urban p

Experience it now
Jobstar's Multi-lingual WhatsApp Chatbot - Simplifying Professional Services

Jobstar's Multi-lingual WhatsApp Chatbot - Simplifying Professional Services

Every business has customers who are located in different parts of the world speaking varied languages. When you reach your customers on their favourite messaging platform - WhatsApp, you ought to converse with them in their preferred native language to personalise the experience. Multi-lingual chatbots do just this for you and simplify your customer support operations. In this article, we will deep dive into everything you need to know about them and how Jobstar uses Gallabox [https://gallabox.

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WhatsApp Business Notification Templates: 8 E-Commerce Templates For Your Business

WhatsApp Business Notification Templates: 8 E-Commerce Templates For Your Business

Be it answering customer queries, offering 24x7 customer support, updating customers about new products, requesting feedback and reviews WhatsApp is the perfect channel for all communication in today's business environment. This multifaceted messaging platform today, can generate a large number of direct sales for any e-commerce business. It is the channel users wake up to and say goodnight to, it is pivotal to establishing a community of loyal customers and enhancing your brand’s visibility. Th

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Read more

Grow your business with Gallabox

Make every customer interaction count

Build a better customer experience now with the power to track interactions at all touch points.

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Mobile app

Get the most of your customer interactions

Gallabox now available on Android and IOS

Get it on Google PlayDownload on the App Store
Mobile app