Automate hotel room booking & guest customization on WhatsApp

This workflow allows guests to book rooms directly on WhatsApp without calling your front desk or navigating through multiple booking platforms. The bot collects check-in and check-out dates, number of guests, room preferences, dining requirements, and any special requests they might have. For standard reservations, the system completes the booking instantly and sends confirmation details. For high-value bookings or complex requests that need personal attention, it routes the inquiry to a specialist on your team with all the context already captured. This eliminates booking friction for your guests and ensures you never miss an inquiry during off-hours or when your front desk is handling other guests.

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Here’s how you can set up a rule-based Hotel Room Booking bot.

1. In the Gallabox dashboard, select Bots. 

2. You can either create a bot from scratch or choose one from the existing templates.

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3. Select the "Hotel Room Booking" bot and deploy it.

4. Since this is a template, the bot flow is already defined. But you can customize it by adding new components, connecting it to your property management system, payment gateways, etc.

5. Publish it to make it ready for use.

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