Top 15 Business Messaging Apps of 2025

According to the Grammarly “State of Business Communication 2024” report, employees spend almost their entire work week just communicating. What’s more, poor communication has been found to increase stress, reduce employee productivity, and cause strained professional relationships.

A majority of business leaders (64% of 253 surveyed) say that effective communication has led to increased team productivity. Considering communication is more than half of the job (time-wise), businesses have to take a proactive approach to streamlining and optimizing how their teams connect and collaborate.

And the work starts with integrating an effective business messaging app. Operating in 2025, where teams are disconnected, likely follow a hybrid work model, or maybe are simply strewn across the globe, having a common platform where you can share ideas, give updates, and connect safely is more important than ever.

To help you take your first step in the right direction, in this article, we’re going to offer a complete guide on business communication apps, from what they are and why they deserve your attention to the top 15 you should consider and how to find the best one. Let’s begin!

What is a business messaging app?

A business messaging app, also known as a business chat app, is a communication platform that is specially designed to facilitate seamless and efficient professional communication. These applications typically offer functions such as instant direct messaging, group messaging, task management, file sharing, video calls, voice calls, etc., along with smooth third-party tool integrations.

Why Business Messaging Apps are Essential in 2025

Here are some benefits that business chat apps bring to the table, making them a no-brainer for businesses functioning today:

· Instantaneous professional communication

· Drives employee productivity by facilitating seamless communication

· Facilitates multi-media sharing

· Facilitates one-to-one as well as group chats

· Highly convenient due to a user-friendly interface

· Facilitates secure communication

· Seamlessly integrates with your tech stack

Business messaging apps are an easy yes in a time when employee communication, collaboration, and satisfaction are key to business productivity.

Best Business Messaging Apps at a Glance

Top 15 Business Messaging Apps of 2025

Now, without further ado, here is the 15 best business messaging apps list. Let’s begin!

1. WhatsApp

WhatsApp is the most widely used instant messaging app. It isn’t just a personal messaging platform, and can be used for professional conversations as well. Known for its user-friendly interface, easy availability across iOS, Android, and other web platforms, WhatsApp is ideal for companies across industries.

Key Features

· Facilitates company profile, bulk messaging, automated messages, product catalogue, and more.

· Offers multimedia file sharing, voice and video calls, group chats, etc.

· Offers end-to-end encryption for smooth and secure communication.

Pricing

· WhatsApp Business: Free

· WhatsApp Business API: Contact sales

G2 Rating: 4.6/5

2. Slack

The next business messaging app is Slack, and it is easily one of the most popular professional communication platforms. It offers organized communication through direct messaging, targeted channels, and voice calls.

Key Features

·   Allows you to organize communication based on topic, project or team through channels and threads.

·   Slack Connect allows you to chat with external partners securely.

·   Offers seamless integration across Google Workspace, Trello, Zoom, etc.

Pricing

·   Free: $0 per user, per month

·   Pro: $2.81 per user, per month

·   Business +: $4.91 per user, per month

·   Enterprise grid: Contact sales

G2 Rating: 4.5/5

3. Microsoft Teams

Microsoft Teams is a professional communication platform that is ideal for large companies. Users can schedule meetings, create and attend instant calls, add agendas to discussions, and much more.

Key Features

·   Offers complete integration with Microsoft’s suite of tools.

·   Allows you to organize conversations based on projects or departments.

·   Offers robust data encryption, compliance tools, and admin controls.

Pricing

·   Microsoft Team Essentials: $4 per user, per month, billed annually

·   Microsoft 365 Business Basic: $6 per user, per month, billed annually

·   Microsoft 365 Business Standard: $12.50 per user, per month, billed annually

G2 Rating: 4.4/5

4. Google Chat

Ideal for companies leveraging Google Workspace, Google Chat facilitates streamlined messaging and file sharing. Being part of the Google ecosystem, it offers direct access to Sheets, Docs, and Drive.

Key Features

·   Offers organized and structured spaces for team conversations and projects.

·   Offers Google’s enterprise-grade data protection.

·   Allows you to access chats from within your Google inbox.

Pricing

·   Business Starter: $6 per user, per month

·   Business Standard: $12 per user, per month

·   Business Plus: $18 per user, per month

G2 Rating: Unavailable

5. Element

Element is a self-hosted team chat app that allows you to install it on a private server for heightened security. It supports video and audio chat, text and multimedia sharing, along with built-in support for polling.

Key Features

·   Facilitates completely encrypted messaging on an open-source protocol.

·   Can be installed on your company’s internal server.

·   Offers an intuitive and user-friendly interface.

Pricing

·   Business (fully managed): Contact sales

·   Enterprise (advanced controls): Contact sales

·   Sovereign (custom deployments): Contact sales

G2 Rating: 4.2/5

6. Discord

A platform that gained popularity over the pandemic, Discord supports video, audio calls, and text. But it doesn’t have as intuitive an interface as the others on our list.

Key Features

·   Offers rich multimedia sharing capabilities.

·   Offers customizable server functions.

Pricing

Contact sales

G2 Rating: Unavailable

7. Telegram

The next business messaging app on our list is Telegram, which was also initially launched as a personal chat app, like WhatsApp. Available across macOS, iOS, Android, and other platforms, Telegram is known for its security and speed.

Key Features

·   Allows you to create supergroups of up to 200,000 members, making it ideal for large companies.

·   Offers advanced features such as Telegram Bots that automate updates and custom tasks.

·   Offers end-to-end encryption and high-level security to ensure communication remains between the participants.

Pricing

·   Free

G2 Rating: Unavailable

8. Webex

Webex by CISCO is well known for its robust video calling capabilities, but it also offers instant messaging and calling features. Some of its notable offerings include whiteboarding and file sharing.

Key Features

·   Advanced video conferencing and instant messaging features that make it suitable for large teams.

·   Offers seamless integration with all CISCO tools, facilitating a consistent communication experience if you have other CISCO tools in your tech stack.

·   Facilitates secure communication with strong data protection policies.

Pricing

·   Webex Free

·   Webex Meet: $144 per user, per year

·   Webex Suite (Meet + Call): $270 per user, per year

·   Webex Enterprise: Contact sales

G2 Rating: 4.3/5

9. Corexta

Corexta positions itself as an all-in-one business meeting platform that is designed for centralized communication and streamlines workflows to aid team productivity. It facilitates real-time messaging, robust task management, and advanced file-sharing tools.

Key Features

·   Offers a built-in project management tool that helps you assign tasks, mark deadlines, and monitor progress within message threads.

·   Allows you to personalize your workspace so that it aligns with your brand personality.

·   Offers seamless integration with Trello, Google Drive, and more.

Pricing

·   Free Plan

·   Small Business (up to 15 users): $9.99 per user, per month

·   Medium Business (up to 30 users): $19.99 per user, per month

·   Enterprise (unlimited users): $29 per user, per month

G2 Rating: 5/5

10.Dialpad

Dialpad offers an instant messaging app that is designed for optimized communication between colleagues and with clients. It comes with built-in AI features, real-time transcription, VoIP calling, video conferencing, etc.

Key Features

·   Offers AI-powered voice intelligence that facilitates call transcripts in real time, along with deep insight.

·   Allows your employees to text, video chat, or voice call—all on a single platform.

·   Offers seamless integration with Salesforce, HubSpot, and more.

Pricing

·   Standard: $15 per user, per month, billed annually

·   Pro: $25 per user, per month, billed annually

·   Enterprise: Contact sales

G2 Rating: 4.4/5

11.Zoho Cliq

A part of the Zoho suite, Zoho Cliq is a professional messaging app that streamlines communication within teams through integrations and organized chats. It offers an intuitive interface and robust workflow capabilities that help your team stay productive.

Key Features

·   Keeps your professional communication organized and easy to reference with channels and threads.

·   Offers unlimited search history to help you retrieve all past messages and media.

·   Allows you to set reminders, create workflows, and automate updates.

Pricing

·   Free: $0

·   Professional (minimum 10 users): $1 per user, per month, billed annually

·   Enterprise (minimum 10 users): $2.09 per user, per month, billed annually

·   Standard (up to 25 users): $7.85 per user, per month, billed annually

G2 Rating: 4.4/5

12.Twist

Twist by Doist is an instant messaging platform that is specially designed to help facilitate professional communication while driving employee productivity. It keeps your focus on organized threads to minimize the disruption of real-time chats.

Key Features

·   Offers thread-based conversations and organizes communication topics for easy future reference.

·   Takes an Async First design approach, allowing employees to get focused work done without pings every other heartbeat.

·   Offers seamless integration with Google Drive, GitHub, and more.

Pricing

·   Free Plan

·   Unlimited: $6 per user, per month, billed annually

G2 Rating: 3.9/5

13.Zoom Team Chat

You’ve heard of Zoom Meetings, now meet Zoom Team chat, an instant messaging platform. Offering rich text, efficient file sharing, and integration with the popular Zoom meeting tool, making it especially suitable if Zoom is your go-to video conference platform.

Key Features

·   Organizes chat history to facilitate easy access while maintaining meticulous chat history for future reference.

·   Offers seamless transition from text messaging to video calls.

·   Offers end-to-end encryption and ensures compliance with GDPR and HIPAA.

Pricing

·   Basic (1 user): Free

·   Pro (1-99 users): $13.34 per user, per month, billed annually

·   Business (1-250 users): $19.38 per user, per month, billed annually

G2 Rating: Unavailable

14.Flock

Flock helps you communicate within your team in an organized manner for greater efficiency. It offers one-to-one chats, public channels, and private channels. It also supports multi-party video and audio calls, along with screen sharing.

Key Features

·   Offers a user-friendly interface with an intuitive design.

·   Integrates with over 40 third-party apps such as Trello, Asana, Google Drive, and GitHub.

·   Offers budget-friendly pricing.

Pricing

·   Starter: Free

·   Pro: $2.31 per user, per month, billed annually

·   Enterprise: Contact sales

G2 Rating: 4.4/5

15.Brosix

The last one on our list of the 15 best business messaging apps is an app that has been around since 2006 and offers businesses instant communication, team productivity tools, and comprehensive security.

Key Features

·   Offers advanced tools such as screen sharing, voice or video calls, and a built-in whiteboard.

·   Facilitates seamless file sharing with zero size limitations.

·   Offers significant administrative control across chat space customization, contacts, and security.

Pricing

·   Startup: $0 per user, per month

·   Business: $4 per user, per month, billed annually

·   Premium: $6 per user, per month, billed annually

G2 Rating: 4.7/5

Choosing the Right Messaging App for Your Business

Now that you know the best business chat apps, it's time to discuss how to go about

1. Analyze the tool’s features and capabilities in relation to your business needs

Your business is unique, making its needs singular too. Be sure to assess tools, keeping your specific messaging app needs in mind. For instance, you might want a basic instant messaging app for your business, making tools like Microsoft Teams and Zoho Cliq that offer other advanced capabilities go down in your list.

2. Examine the tool’s security and privacy policy

Data security and privacy are very real concerns for businesses today. And so, the next factor to take into account when judging business communication apps is how robust their security is. You want a tool that keeps your conversations private while keeping them accessible to the right parties.

3. Choose an app with a user-friendly interface

You don’t want to onboard a business chat app only to take your employees a month to learn how it works. Your chosen tool must be one that is intuitive and offers a user-friendly interface.  Trust us, your employees will thank you for it.

4. Enquire about customer support

Your chosen tool must offer proactive and round-the-clock support. Be sure to discuss the process and timeline of issue resolution with your chosen tool provider before you shake hands.

5. Check reviews and ratings

Lastly, check out online reviews and ratings to understand how existing and past businesses have found the tool—what they liked, what they didn’t, and why. This will also give you good insight into how seriously the business messaging app provider takes customer feedback.

Conclusion

Regardless of the industry you operate in, technology is evolving and making seamless communication and heightened productivity possible. The question really is—are you ready to ride the wave? For businesses looking to stay relevant, ahead of the curve, and launch themselves as a no-brainer choice in their space, the answer is a resounding YES.

And like we mentioned previously, the work starts with a robust business chat app. Having discussed the list of the best business messaging apps and a concise checklist and you can also use a checklist maker to make sure you and your team create and adhere to that checklist.

That said, if you want to save yourself a tedious decision-making process, we’re here to make it easy for you—choose WhatsApp and integrate Gallabox to ensure you make the most out of the platform. With our AI-powered messaging and automation platform, you can do it all on WhatsApp, from streamlining internal communication to collecting verified leads and leveraging AI chatbots to instantly filter prime prospects.

But why take our word for it? Try it out for free today!

FAQs on business messaging apps

1. How is a business messaging app different from regular chat apps like WhatsApp?

Business messaging apps such as WhatsApp Business, Microsoft Teams, and Dialpad are specially designed to meet the needs of a business, whether it's facilitating seamless internal communication or effective customer communication. These offer specific tools such as automated messaging and analytics to help businesses drive productivity.

2. What are the most secure messaging apps for business?

The most secure business communication apps include WhatsApp, Slack, Microsoft Teams, and Google Chat.

3. Can business messaging apps replace email?

This depends entirely on your specific business operations and needs. While business messaging apps facilitate instant communication, they are best suited to short and to-the-point communication. And so, if you’re looking to share lengthy communication, emails are the better choice.

4. Are business chat apps suitable for customer service?

Yes, business chat apps are highly suitable for customer service. Platforms such as WhatsApp allow your customer to reach out to you on their preferred communication platform, aiding in swift doubt clearing and issue resolution.

5. Do business messaging apps integrate with CRMs?

Yes, business messaging apps such as WhatsApp, Slack and Microsoft Teams do integrate with CRMs.