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Top 15 Conversational AI Platforms to Explore in 2025

June 22, 2025
Approx
14 min read
Top 15 Conversational AI Platforms to Explore in 2025
Table of contents

Gone are the days of endless email back and forth or waiting on hold for an eternity to connect with a support rep. Customers today want instant responses regardless of the time, channel, or query.

In fact, 82% of customers would rather talk to a chatbot than wait 15 minutes to connect with a human agent (Tidio). Take too long to respond, and your team either has to deal with a frustrated customer or you risk losing the customer to competitors. And we're literally talking minutes here!

And so, it's no surprise why conversational AI platforms have become such a huge rage. These platforms go beyond your basic chatbots. They can:

  • Book meetings
  • Understand a customer's intent
  • Integrate with your existing tech stack
  • Hand off the conversation to human agents

But with so many options out there, it can become difficult to find the perfect match for your business. That's exactly what we'll help you with in this article.

Before we get down to the top conversational AI platform providers, let's understand why you need them in the first place and the features to look out for.

What is a conversational AI platform?

A conversational AI platform offers a set of tools and technologies to help you design, train, deploy, and manage AI-powered virtual agents across different channels.

Say a customer wants refund details. Or a sales lead wants to schedule a demo. A conversational AI software enables bots to manage these conversations without any human interference.

How does it do this? By using:

  • Natural language processing (NLP)
  • Machine learning
  • Automation

These technologies help the platform understand user intent, respond contextually, and improve over time. Many conversational AI platforms also support multiple languages, making it easier for brands to cater to a diverse customer base without any language barriers.

Key features to look for in a conversational AI platform

There are dozens of conversational AI platforms in the market - each with different features and capabilities. But here are 5 non-negotiable features you must look for regardless of your business:

1. Contextual intelligence

Sure, a bot can respond to customer queries. But it must also understand them first. So, look for a platform that can understand user intent and offer contextual responses to deliver human-like interactions. For example, picking up from the last chat or remembering what the customer said earlier.

2. Domain-specific NLP models

The conversational AI software you select should be trained on the language and workflows related to your industry. This ensures the conversations are relevant and empathetic. For example, a bot for a healthcare brand will use a different language than, say, an eCommerce business.

3. Integrations with existing tech stack

This is a simple yet extremely important feature. A good conversational AI platform should integrate seamlessly with your existing CRM, ERP, and other systems. This not only simplifies management but also facilitates real-time responses right from your database.

4. Omnichannel support

The conversational AI platform should go beyond just emails or websites and meet your customers where they are. Think WhatsApp, mobile apps, and even voice assistants. This offers two benefits:

  • You don't need to set up separate bots for different channels.
  • The bot can continue the conversation on any channel, no matter where it was left off.

5. Human handoff

Finally, look for software that can seamlessly hand over the conversation to a human agent when needed. Make sure the handover includes the context as well, so the customer doesn't have to repeat themselves.

Benefits of using conversational AI in business

Conversational AI does a lot more than just managing customer interactions at scale. Here are other ways it can benefit your business:

  • Better customer experience: With conversational AI, customers get instant resolution to their queries. These responses are also personalized, delivering a more engaging, meaningful experience.
  • Greater ROI: 57% of business leaders say conversational AI bots deliver better ROI for minimal investment. This is because they can handle more customer inquiries without hiring more support reps.
  • Streamlined operations: Conversational AI platforms automate repetitive tasks like booking appointments or answering common questions. This gives your team more time to focus on complex tasks.
  • Data-driven insights: These platforms can easily capture and analyze customer information at scale. You can use this data to identify patterns or common pain points and improve your services.

Criteria for evaluating conversational AI platforms

With so many conversational AI providers, all claiming to be the best, it's easy to get carried away by flashy features and impressive capabilities. But to make sure you make the right choice, it's important to evaluate these 4 criteria:

1. Omnichannel support

Your customers are active on multiple channels. And so should the conversational AI platform. WhatsApp? Mobile apps? Voice assistants? Look for a platform that supports them all.

2. Natural language understanding

The platform shouldn't just recognize the customer's language but also understand what they're saying. So, opt for platforms with advanced NLP capabilities that can understand the query even in a limited context.

3. Integrations

You could invest in the most advanced, feature-rich platform. But if it doesn't integrate with your existing systems, it's not worth the money. The platform must easily integrate with your existing CRM and support system, so it can pull data right from your database.

4. Scalability

You might need limited features now. But as your business grows, you might want to upgrade to more advanced capabilities. Make sure the platform you select can scale with your business without issues.

Best Conversational AI Platform at a Glance

Platform

No-code bot builder

Multichannel support

AI lead qualification

Content retention

Integrations

Gallabox

Yes

Whatsapp-focused

Yes

Yes

Yes

Yellow.ai

Yes

Chat and voice

Yes

Yes

Yes

Sprinklr

Yes

Chat, voice, and social

Yes

Yes

Yes

Alltius

Yes

Chat and voice

Yes

Yes

Yes

Botpress

Yes

All major channels

Yes (via LLM)

Yes

Yes

Emittr

Yes

SMS and voice

Yes

No

Limited

IBM watsonx Assistant

Yes

Web, voice, and social

Yes

Yes

Yes

Dialpad

Yes

Chat and voice

Yes

Yes

Yes

Veerloop.io

Yes

Omnichannel

Yes

Yes

Yes

Amazon Lex

Yes (with AWS)

Web, mobile, and voice

Yes

Yes

Yes

Haptik.ai

Yes

WhatsApp, Facebook, and Instagram

Yes

Yes

Yes

Rulai

Yes

Web, mobile, and messaging

Yes

Yes

Yes

Conversica

Yes

Email, SMS, and chat

Yes

Yes

Yes

Sendbird

Yes

Chat, voice, and video

Yes

Yes

Yes

Gupshup

Yes

SMS, WhatsApp, etc.

Yes

Yes

Yes

Top 15 conversational AI platforms in 2025

We did the heavy lifting to bring you this list of the top 15 conversational AI companies that do it all - real-time learning, powerful language models, and human-like interactions. Let's take a closer look at them.

1. Gallabox

Gallabox is a conversational AI platform built exclusively for WhatsApp. Unlike email or website chat buttons, WhatsApp lets businesses interact with users in real-time and on a platform they already use daily.

Gallabox helps you turn this potential into growth with multiple features and functionalities like Click-to-WhatsApp ads software, WhatsApp chatbots, broadcast messages, flows, drip campaigns, and more.

Key features of Gallabox include:

  • Click-to-WhatsApp ads and website widgets to drive users to the chat directly.
  • AI-driven lead qualification using intelligent bots that ask pre-set questions, filter out low-intent leads, and hand off warm leads to a live agent.
  • No-code bot builder to create custom AI flows.
  • Lead nurturing with scheduled broadcasts and sequences tailored to different buyer personas.
  • Multilingual support to reduce delays and drive conversions faster.
  • Seamless integration with your existing systems to sync both marketing and sales teams.

Pricing:

  • Starter: INR 799/month (billed annually) and INR 999 (billed monthly)
  • Growth: INR 2,399/month (billed annually) and INR 2,999 (billed monthly)
  • Sale: INR 4,799/month (billed annually) and INR 5,999 (billed monthly)
  • Custom: Custom pricing

2. Yellow.ai

Yellow.ai is another conversational AI company you can consider for your business. It offers dynamic AI agents that go beyond standard scripts to manage customer, HR, and sales interactions. Ywllow.ai offers both chat and voice support without heavy developer involvement.

Key features of this platform include:

  • Understands and responds to multiple questions in a single message.
  • Retains user context for weeks to deliver personalized responses.
  • Triggers conversations based on user actions and past behavior.

Pricing:

  • ‍‍Available on request

3. Sprinklr

Sprinklr helps incorporate AI into customer service at scale. It lets you automate complex support interactions across different channels, including chat, voice, and socials.

Here are some key features of this conversational AI company:

  • Context-aware AI that tracks intent and language even when the conversation resumes after a break.
  • Supports in-platform testing to improve the bot's performance in real-time.
  • Offers tailored product recommendations and support within the chat.

Pricing:

  • ‍‍Available on request

4. Alltius

Alltius is an AI platform specifically for financial services. It helps businesses streamline customer service and sales while maintaining compliance and security. Alltius offers no-code setup, allowing you to build AI agents tailored to your existing workflows.

Some key features of Alltius include:

  • Over 40 pre-trained AI assistants with detailed financial services knowledge.
  • Delivers accurate answers backed by Carnegie Mellon and Wharton research.
  • Compliant with HIPAA, GDPR, SOC2, and ISO standards.

Pricing:

  • ‍‍Available on request

5. Botpress

Botpress is a developer-first conversational AI platform. It caters to teams that want full control over their chatbot experience. Botpress offers an updated LLM backend and a visual builder to help you build enterprise-grade AI agents that integrate seamlessly with your workflows.

Key features of this conversational AI platform provider include:

  • An intuitive, no-code visual canvas to design complex conversations.
  • Easy integration with CRMs and proprietary platforms using pre-built or custom connectors.
  • Instantly translates conversations in over 100 languages.

Pricing:

  • Pay-as-you-go: $0
  • Plus: $79/month (billed annually) and $89/month (billed monthly)
  • Team: $445/month (billed annually) and $495/month (billed monthly)
  • Enterprise: Available on request

6. Emittr

Emittr is a conversational AI platform designed for small, service-focused businesses. It manages everything from calls and bookings to reminders and FAQs, so your team doesn't get caught up in repetitive tasks.

Key features of Emittr include:

  • Automatically follows up missed calls with a two-way SMS.
  • Lets customers book, reschedule, and receive reminders without any human interference.
  • Comes with built-in automations like voicemail drops and follow-up texts.

Pricing:

‍Available on request

7. IBM watsonx Assistant

IBM watsonx Assistant helps enterprises build virtual agents that enhance customer support and boost efficiency. This conversational AI software focuses on context-aware conversations, allowing you to deliver top-notch service 24/m without burdening your support team.

Key features of this platform include:

  • A simple drag-and-drop interface to build and customize chatbots.
  • Combines NLP and retrieval-augmented generation to provide accurate answers.
  • Works well with various channels and backend systems.

Pricing:

  • Lite: $0
  • Plus: Starting at $140/month
  • Enterprise: Available on request

8. Dialpad

Next on our list of the top conversational AI platforms is Dialpad. It goes beyond standard chatbots, helping businesses deliver richer, context-aware support. The platform pulls information from past conversations, PDFs, and even unstructured data, allowing support agents to offer relevant responses.

Here are some key features of this conversational AI company:

  • Live sentiment analysis and AI-powered meeting recaps.
  • Scans documents and transcripts to provide accurate answers.
  • Works seamlessly across multiple platforms.

Pricing:

  • Standard: $15/user/month (billed annually) and $27/user/month (billed monthly)
  • Pro: $25/user/month (billed annually) and $35/user/month (billed monthly)
  • Enterprise: Custom pricing

9. Verloop.io

Verloop.io helps you automate customer support across various channels like voice, chat, and social. It handles everything from common questions to more complex queries, reducing your team's workload.

Some key features of Verloop.io include:

  • Handles large volumes of customer queries with Gen AI support.
  • Offers 24/7 support across all channels.
  • Provides real-time AI assistance to agents to help them respond quickly.

Pricing:

  • Available on request

10. Amazon Lex

Amazon Lex lets you build smart voice and chat experiences using the same technology behind Alexa. The platform also automates repetitive tasks like booking, troubleshooting, and answering common questions - all across multiple platforms and in multiple languages.

Key features of this conversational AI platform provider include:

  • Understands user intent and context through advanced speech recognition.
  • Works across web, mobile, and voice without managing backend infrastructure.
  • Triggers workflows and connects with other services like Lambda and Kendra.

Pricing:

  • Speech requests: $0.004/request
  • Text requests: $0.00075/request

11. Haptik.ai

Haptik.ai helps you deliver smart conversations across popular messaging platforms like WhatsApp, Instagram, and Facebook. It offers AI-powered chatbots that help improve engagement, help customers with purchases, and automate support.

Key features of Haptik.ai include:

  • Intelligent chatbots that handle both sales and support queries.
  • Personalized product recommendations and payment automation.
  • Seamless live agent handoff based on keywords or query type.

Pricing:

  • Available on request

12. Rulai

Rulai is a conversational AI platform built for businesses that want to automate and personalize customer interactions without significant technical effort. It offers strong NLP and low-code tools to help you streamline your contact center operations and provide omnichannel support to customers.

Key features of this platform include:

  • Helps create and manage virtual assistants with minimal technical expertise.
  • Uses real-world chat data to train bots.
  • Helps engage customers across web, mobile, and messaging platforms.

‍Pricing:

  • ‍‍Available on request

13. Conversica

Conversica is another excellent conversational AI tool that helps you scale your sales and marketing outreach. It offers AI-powered digital assistants that handle conversations over email, SMS, and chat to qualify leads and boost conversions.

Here are some key features of this conversational AI company:

  • Engages customers in natural, two-way conversations.
  • Pulls data from your site or knowledge base to deliver relevant responses.
  • Connects with users on their preferred channels and in their preferred language.

Pricing:

  • Available on request

14. Sendbird

Sendbird combines chat, voice, and video directly into your app. It offers AI chatbots built on GPT and real-time messaging tools, helping you connect with customers faster and resolve their queries more efficiently.

Some key features of Sendbird include:

  • Lets businesses launch GPT-powered chatbots without any coding experience.
  • Offers multilingual support.
  • Supports media sharing, typing indicators, and read receipts.

Pricing:

  • ‍‍Custom pricing

15. Gupshup

Last on our list of the best conversational AI platforms is Gupshup. It helps streamline the way you connect with customers across different messaging channels. It helps you automate all support and sales queries on popular platforms like SMS, WhatsApp, and Instagram.

Key features of this conversational AI platform provider include:

  • Helps build and launch AI-driven chatbots without any coding experience.
  • Engages customers across platforms like WhatsApp, Facebook Messenger, voice, etc.
  • Combines automation with live human support.

Pricing:

  • Available on request

Master conversational AI with Gallabox

Those were our top 15 conversational AI platforms for 2025. But the ultimate choice boils down to your business needs, team size, and budget. While each of these platforms brings something unique to the table, it's important to select one that gives you the most value for your money.

Channels like SMS, calls, and emails do get the job done. But, frankly, in today's day and age, they're quite outdated and irrelevant. Instead, brands are turning to more impactful platforms like WhatsApp that help them meet customers where they're active the most.

Conversational AI platforms like Gallabox understand and support this WhatsApp-first approach. It offers a host of features like no-code bot builders, AI-powered lead qualification, Click-to-WhatsApp integrations, drip campaigns, and more to help you turn those simple WhatsApp interactions into conversions.

Build more meaningful customer interactions with Gallabox. Start your free trial today.

FAQs on conversational AI platform

1. Can conversational AI platforms integrate with existing CRM or helpdesk systems?

Yes, most conversational AI platforms integrate with existing CRM or helpdesk systems like HubSpot, Salesforce, and more.

2. Are conversational AI platforms suitable for small businesses?

Yes, businesses of all sizes can use conversational AI platforms. However, it's important to select a provider that understands the unique needs of small businesses.

3. What industries can benefit from conversational AI platforms?

Industries like eCommerce, travel, real estate, education, healthcare, finance, and professional services can benefit from conversational AI platforms.

4. Can conversational AI platforms handle multiple languages?

The multilingual feature varies from platform to platform. While most platforms do support multiple languages, it's best to do your due diligence before finalizing the deal.

5. Are conversational AI platforms expensive?

The pricing varies from platform to platform. Providers like Gallabox offer a wide range of features and functionalities starting at only INR 799 per month.

Get your business on WhatsApp with Gallabox
Get your business on WhatsApp with Gallabox

Get your business on WhatsApp with Gallabox

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