Gone are the days of endless email back and forth or waiting on hold for an eternity to connect with a support rep. Customers today want instant responses regardless of the time, channel, or query.
In fact, 82% of customers would rather talk to a chatbot than wait 15 minutes to connect with a human agent (Tidio). Take too long to respond, and your team either has to deal with a frustrated customer or you risk losing the customer to competitors. And we're literally talking minutes here!
And so, it's no surprise why conversational AI platforms have become such a huge rage. These platforms go beyond your basic chatbots. They can:
But with so many options out there, it can become difficult to find the perfect match for your business. That's exactly what we'll help you with in this article.
Before we get down to the top conversational AI platform providers, let's understand why you need them in the first place and the features to look out for.
A conversational AI platform offers a set of tools and technologies to help you design, train, deploy, and manage AI-powered virtual agents across different channels.
Say a customer wants refund details. Or a sales lead wants to schedule a demo. A conversational AI software enables bots to manage these conversations without any human interference.
How does it do this? By using:
These technologies help the platform understand user intent, respond contextually, and improve over time. Many conversational AI platforms also support multiple languages, making it easier for brands to cater to a diverse customer base without any language barriers.
There are dozens of conversational AI platforms in the market - each with different features and capabilities. But here are 5 non-negotiable features you must look for regardless of your business:
Sure, a bot can respond to customer queries. But it must also understand them first. So, look for a platform that can understand user intent and offer contextual responses to deliver human-like interactions. For example, picking up from the last chat or remembering what the customer said earlier.
The conversational AI software you select should be trained on the language and workflows related to your industry. This ensures the conversations are relevant and empathetic. For example, a bot for a healthcare brand will use a different language than, say, an eCommerce business.
This is a simple yet extremely important feature. A good conversational AI platform should integrate seamlessly with your existing CRM, ERP, and other systems. This not only simplifies management but also facilitates real-time responses right from your database.
The conversational AI platform should go beyond just emails or websites and meet your customers where they are. Think WhatsApp, mobile apps, and even voice assistants. This offers two benefits:
Finally, look for software that can seamlessly hand over the conversation to a human agent when needed. Make sure the handover includes the context as well, so the customer doesn't have to repeat themselves.
Conversational AI does a lot more than just managing customer interactions at scale. Here are other ways it can benefit your business:
With so many conversational AI providers, all claiming to be the best, it's easy to get carried away by flashy features and impressive capabilities. But to make sure you make the right choice, it's important to evaluate these 4 criteria:
Your customers are active on multiple channels. And so should the conversational AI platform. WhatsApp? Mobile apps? Voice assistants? Look for a platform that supports them all.
The platform shouldn't just recognize the customer's language but also understand what they're saying. So, opt for platforms with advanced NLP capabilities that can understand the query even in a limited context.
You could invest in the most advanced, feature-rich platform. But if it doesn't integrate with your existing systems, it's not worth the money. The platform must easily integrate with your existing CRM and support system, so it can pull data right from your database.
You might need limited features now. But as your business grows, you might want to upgrade to more advanced capabilities. Make sure the platform you select can scale with your business without issues.
We did the heavy lifting to bring you this list of the top 15 conversational AI companies that do it all - real-time learning, powerful language models, and human-like interactions. Let's take a closer look at them.
Gallabox is a conversational AI platform built exclusively for WhatsApp. Unlike email or website chat buttons, WhatsApp lets businesses interact with users in real-time and on a platform they already use daily.
Gallabox helps you turn this potential into growth with multiple features and functionalities like Click-to-WhatsApp ads software, WhatsApp chatbots, broadcast messages, flows, drip campaigns, and more.
Yellow.ai is another conversational AI company you can consider for your business. It offers dynamic AI agents that go beyond standard scripts to manage customer, HR, and sales interactions. Ywllow.ai offers both chat and voice support without heavy developer involvement.
Sprinklr helps incorporate AI into customer service at scale. It lets you automate complex support interactions across different channels, including chat, voice, and socials.
Alltius is an AI platform specifically for financial services. It helps businesses streamline customer service and sales while maintaining compliance and security. Alltius offers no-code setup, allowing you to build AI agents tailored to your existing workflows.
Botpress is a developer-first conversational AI platform. It caters to teams that want full control over their chatbot experience. Botpress offers an updated LLM backend and a visual builder to help you build enterprise-grade AI agents that integrate seamlessly with your workflows.
Emittr is a conversational AI platform designed for small, service-focused businesses. It manages everything from calls and bookings to reminders and FAQs, so your team doesn't get caught up in repetitive tasks.
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IBM watsonx Assistant helps enterprises build virtual agents that enhance customer support and boost efficiency. This conversational AI software focuses on context-aware conversations, allowing you to deliver top-notch service 24/m without burdening your support team.
Next on our list of the top conversational AI platforms is Dialpad. It goes beyond standard chatbots, helping businesses deliver richer, context-aware support. The platform pulls information from past conversations, PDFs, and even unstructured data, allowing support agents to offer relevant responses.
Verloop.io helps you automate customer support across various channels like voice, chat, and social. It handles everything from common questions to more complex queries, reducing your team's workload.
Amazon Lex lets you build smart voice and chat experiences using the same technology behind Alexa. The platform also automates repetitive tasks like booking, troubleshooting, and answering common questions - all across multiple platforms and in multiple languages.
Haptik.ai helps you deliver smart conversations across popular messaging platforms like WhatsApp, Instagram, and Facebook. It offers AI-powered chatbots that help improve engagement, help customers with purchases, and automate support.
Rulai is a conversational AI platform built for businesses that want to automate and personalize customer interactions without significant technical effort. It offers strong NLP and low-code tools to help you streamline your contact center operations and provide omnichannel support to customers.
Conversica is another excellent conversational AI tool that helps you scale your sales and marketing outreach. It offers AI-powered digital assistants that handle conversations over email, SMS, and chat to qualify leads and boost conversions.
Sendbird combines chat, voice, and video directly into your app. It offers AI chatbots built on GPT and real-time messaging tools, helping you connect with customers faster and resolve their queries more efficiently.
Last on our list of the best conversational AI platforms is Gupshup. It helps streamline the way you connect with customers across different messaging channels. It helps you automate all support and sales queries on popular platforms like SMS, WhatsApp, and Instagram.
Those were our top 15 conversational AI platforms for 2025. But the ultimate choice boils down to your business needs, team size, and budget. While each of these platforms brings something unique to the table, it's important to select one that gives you the most value for your money.
Channels like SMS, calls, and emails do get the job done. But, frankly, in today's day and age, they're quite outdated and irrelevant. Instead, brands are turning to more impactful platforms like WhatsApp that help them meet customers where they're active the most.
Conversational AI platforms like Gallabox understand and support this WhatsApp-first approach. It offers a host of features like no-code bot builders, AI-powered lead qualification, Click-to-WhatsApp integrations, drip campaigns, and more to help you turn those simple WhatsApp interactions into conversions.
Build more meaningful customer interactions with Gallabox. Start your free trial today.
Yes, most conversational AI platforms integrate with existing CRM or helpdesk systems like HubSpot, Salesforce, and more.
Yes, businesses of all sizes can use conversational AI platforms. However, it's important to select a provider that understands the unique needs of small businesses.
Industries like eCommerce, travel, real estate, education, healthcare, finance, and professional services can benefit from conversational AI platforms.
The multilingual feature varies from platform to platform. While most platforms do support multiple languages, it's best to do your due diligence before finalizing the deal.
The pricing varies from platform to platform. Providers like Gallabox offer a wide range of features and functionalities starting at only INR 799 per month.
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