How Alrannan Administrative Services automated sales with Gallabox
Learn how Alrannan leveraged Gallabox to transform their client communications, boost team productivity by 10%, and set the stage for 50% growth through WhatsApp automation.
10%
Increase in team productivity
45%
Projected quarterly business growth
Company
Alrannan Administrative Services
Industry
Services
Employees
50-200
Team
Marketing
consultancy that makes things happen for businesses looking to establish a moat in the UAE
Alrannan Administrative Services specializes in helping international businesses establish and thrive in the UAE market. Beyond just handling business setup, they provide comprehensive support in acquiring statutory licenses, securing necessary approvals, and facilitating market entry through their extensive network.
The challenge: Traditional channels were costly and ineffective
For an agency that requires a lot of high-touch interactions with large accounts, Alrannan faced several communication hurdles in their day-to-day operations. D Gangadhhara Swamy, Alrannan’s Founder & CEO, had identified the pain points before they snowballed into something difficult to fix:
High costs associated with traditional phone calls
Unresponsive email communications
Limited functionality of basic WhatsApp Business
Need for enterprise-grade automation to handle high volumes of incoming leads
Resource constraints in managing customer communications.
From evaluation to re-evaluation to sticking with Gallabox
The journey to finding the perfect WhatsApp Business API solution wasn't straightforward. The team explored various vendors including Wati and Interakt before discovering Gallabox. But three key factors that set Gallabox apart:
Ease of using the product
Robust integrations
Outstanding customer support.
But after initially implementing Gallabox, they briefly switched to Respond.io. However, their experience led them back to Gallabox, impressed by our:
Comprehensive product features and integrations
User-friendly interface
Exceptional customer support response times
The founder's vision and product understanding
Gallabox’s convincing positioning of WhatsApp as the most cost-effective communication channel in Dubai
"The kind of response your support team gives, for example… whatever questions we ask, they just respond and solve the problem, he noted, emphasizing the exceptional support that influenced their decision."
Implementation strategy
The consultancy adopted a phased approach to transforming their business communication on WhatsApp using Gallabox:
Phase 1
Ease of using the product
Robust integrations
Outstanding customer support.
"We get plenty of incoming leads. We don't have time to handle that, and we don't have manpower to do that. So in the first phase, we are trying to automate that process, he explained."
Future phases
Expansion into marketing automation
Integration with customer support
Implementation of broadcast features.
Enhanced lead management systems.
Early impact and results paint a winning GTM strategy with Gallabox
Despite being just a few days into their partnership with Gallabox, the consultancy had already witnessed significant improvements:
Future phases
10% increase in team productivity
Enhanced team confidence in customer interactions
More professional communication approach
Improved lead response capabilities
Cost savings through automation versus hiring additional resources.
Swamy has seen some early green shoots and has some insights into how Gallabox is going to help them grow their revenue.
"My team is also excited to talk to customers... they feel more confident. So I think the numbers will increase over a period of time."
The future of Alrannan’s Gallabox adoption is exciting
The consultancy has set ambitious goals for their Gallabox implementation:
Projected 40-50% business growth in the next quarter through Gallabox
Plans to expand usage across marketing and customer support teams
Focus on further automating lead management processes
Enhanced customer engagement through automated sequences.
By focusing on automating their communication processes through Gallabox, Alrannan is not just solving current challenges but building a scalable foundation for future growth. Their success story exemplifies how choosing the right communication partner for WhatsApp can transform business operations and drive sustainable growth in competitive markets like the UAE.
The kind of response your support team gives, for example… whatever questions we ask, they just respond and solve the problem.
D Gangadhhara Swamy
Founder & CEO, Alrannan Administrative Services
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