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How Apollo JBP Hospitals transformed patient communication and marketing with Gallabox
Discover how Apollo JBP Hospitals boosted lead nurturing, streamlined patient communication, and improved service efficiency with WhatsApp automation.
80%
Improvement in overall business growth
90%
Growth in customer satisfaction rates
50%
Reduction in marketing and advertising spend
Company
Apollo JBP Hospitals
Industry
Healthcare
Apollo JBP Hospitals is a leading healthcare provider committed to delivering world-class medical services to patients. With a growing footprint and expanding patient base, the hospital needed a more streamlined approach to marketing, communication, and patient engagement.
Challenges before Gallabox
Apollo JBP Hospitals faced several hurdles in integrating WhatsApp into their communication and marketing workflow:
Integration & automation challenges: The hospital wanted to integrate and automate the WhatsApp API with its new marketing and communications workflow. However, service providers they initially approached did not provide convincing or satisfactory solutions.
High dropout rates in lead generation: Marketing campaigns primarily ran through Meta lead generation ads, with data captured via Facebook forms. A high percentage of prospective patients dropped out while filling forms, and many avoided sharing essential details such as name and phone number.
Manual communication workflows: For communication, the hospital relied on the WhatsApp Business app and telecalling. While functional, this approach was resource-heavy and lacked automation, limiting the hospital's ability to scale patient engagement effectively.
Initial solutions/tools tried
Before Gallabox, Apollo JBP Hospitals attempted the following:
WhatsApp automation tools like Wati and AiSensy
Meta lead generation ads to attract prospective patients, but experienced high form drop-offs.
WhatsApp Business app for direct communication.
Telecalling for follow-ups and patient engagement.
CRMs like ZohoCRM and TeleCRM
While these platforms offered partial solutions, none matched Gallabox's ease of onboarding, healthcare experience, and responsiveness. Also, these processes were manual, inefficient, and unable to handle the hospital's growing demand for real-time engagement.
Why Apollo JBP hospitals chose Gallabox
Apollo JBP Hospitals partnered with Gallabox because it offered the perfect mix of simplicity, expertise, and reliability. The platform was customer-friendly and easy to adopt, backed by excellent support that ensured smooth implementation and ongoing guidance.
Gallabox's deep product knowledge helped the hospital tailor workflows to fit its unique requirements, and its prior experience with other hospitals gave Apollo confidence in the solution.
Most importantly, Gallabox's personal touch—responding in person to the very first enquiry—stood out as a differentiator.
With Gallabox in place, Apollo JBP Hospitals set out to:
Generate and nurture leads more effectively.
Streamline patient communication workflows for faster response times.
Retain existing patients through consistent engagement.
Increase cross-sell and upsell opportunities across healthcare services.
Improve overall team productivity with automation.
Automate patient support and follow-ups to reduce manual workload.
Close more deals, ensuring sustainable growth.
Impact on business growth
Since implementing Gallabox, Apollo JBP Hospitals has seen transformative results:
80% improvement in overall business growth.
Employee productivity increased by 100%.
Customer satisfaction rates rose by 90%.
Lead generation doubled, with a 100% increase.
First-time customer conversions grew by 100%.
Customer base expanded by 100%.
Marketing and advertising spend reduced by 50%.
Building healthier patient relationships at scale
With Gallabox, Apollo JBP Hospitals transformed its marketing and communication workflows from manual, fragmented processes into a fully automated and scalable system. The hospital not only achieved higher lead generation and patient conversions but also improved team productivity and reduced costs.
Gallabox has become a trusted partner in Apollo JBP Hospitals' journey to deliver exceptional patient experiences while driving sustainable business growth.
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