Move over QuickReply — How Gallabox helps reimagine WhatsApp

Gallabox wins on automation and AI capabilities

Gallabox’s conversational AI helps businesses leap ahead of the competition. While QuickReply has instant replies, it doesn’t support conversational flows, so manual intervention will still be required for a lot of use cases.

Better mobile experience for Shared Team Inbox functionality

Gallabox’s Shared Team Inbox for mobile takes a quick win in terms of practicality and ease of access for agents — it helps agents get back to prospects faster, and prevents sales pipeline leakages. Customer queries do not stop when you’re on the go, so why should you. QuickReply doesn’t have a mobile app, so this battle is really one sided.

Unlimited broadcast retires

Gallabox allows users to tag chats and take actions based on keywords to help manage conversations better with automation capabilities. You also have messaging speed metrics (delivery rate, response rate, CTR, etc.) and richer CTWA (Click-to-WhatsApp) ad insights that give a much deeper visibility into user engagement.

QuickReply, again, does not support tagging of chats, or a detailed view into user metrics.

Higher caliber of chat management

Gallabox’s Broadcast Retries feature is far ahead of the competition, allowing organizations to make sure that their messages reach the audience effectively. Gallabox ensures it automatically retries sending your broadcasts again, in cases of failures — without any additional cost to you.

While the competition focuses on blocking auto retries for failed messages (especially on the starter plans), all plans on Gallabox support retries. It is automation that works for you, minus the manual efforts to retry sending messages.

Drip campaigns that convert

QuickReply’s drip marketing features are more aligned around eCommerce use cases, so while it is somewhat helpful with product-based retargeting drip campaigns, it falls sharply in other areas.

Gallabox on the other hand, works across all sectors and use cases to increase engagement across your campaigns, and dramatically improve your customer interactions.

Integrate with your entire tech stack

Communicate data across all your applications by seamlessly integrating Gallabox with your CRMs, ERPs, and any other tool in between. Cut down manual logging effort by as much as 90%.

While QuickReply’s API capabilities get the job done, they are less flexible and often leave more to be desired. Most CRM integrations are done either with the help of APIs or Zapier, as there are no native integrations present. You also do not get detailed insights of your CTWA campaigns, because of a lack of enhanced integration with Meta Ads.