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Young Franchise Holdings LLP boosts customer retention and business growth with Gallabox

dubai-case-study

85%

improvement in overall business growth

5x

reduction in marketing and advertising spend

5X

increase in customer base

Category

Food & Beverage

Features Used

WhatsApp Broadcast

With years of hands-on experience in the fast-food industry, Young Franchise Holdings LLP is a close-knit team passionate about helping restaurants and food businesses grow sustainably. They bring business goals to life by offering brand guidance, staff training, proven insights, and supply chain support — all wrapped up in effective management strategies. Their flagship brand, Burgerman, has become a name known for delivering great taste and consistent quality, making it a favorite among burger lovers looking for quick, satisfying meals.

Challengers before Gallabox

Running a fast-food business like Burgerman means juggling multiple demands — from handling customer orders quickly to managing promotions and keeping the brand consistent across locations. Before switching to Gallabox, Young Franchise Holdings LLP faced several communication and operational hurdles that are all too familiar to fast-food operators:

Slow approval processes with their previous tool, Reelo, often meant waiting more than 48 hours for critical updates or campaign permissions. In the fast-food world, where trends and customer preferences shift quickly, this kind of delay can translate directly into missed marketing opportunities and slower response times.

    No WhatsApp support or dedicated point of contact made it difficult to handle real-time customer queries and internal coordination, especially during peak hours or promotional campaigns when timing is everything.

      The team struggled to retain customers in a highly competitive space where convenience, speed, and engagement are key. Without an efficient communication platform, they found it challenging to keep their loyal customers engaged and coming back for repeat orders.

        Managing repeat queries manually — such as order status, menu availability, and store locations — drained valuable staff time, taking away focus from creating great in-store experiences and personalized outreach to high-value customers.

          Why Young Franchise Holdings chose Gallabox?

          Gallabox stepped in as a game-changer for Young Franchise Holdings LLP. The platform’s user-friendly interface and strong backend support made it easy for the team to get started and maintain momentum, even during busy times. By leveraging Gallabox’s broadcast feature, they could:

          Send timely updates, offers, and promotions directly to customers on WhatsApp, a channel where fast-food customers expect quick, convenient communication.

            Automate responses to frequently asked questions like order tracking and menu details, freeing staff to focus on delivering better service and crafting personalized customer experiences.

              Get immediate support and responsive service from the Gallabox team, helping them quickly adapt and scale their customer engagement efforts without technical roadblocks.

                Impact on their business growth

                The impact was refreshing and measurable. Since adopting Gallabox, Young Franchise Holdings LLP has:

                Their customer footfall has grown to five times what it was before, bringing many more regular diners through the doors.

                  They’ve managed to reduce their marketing costs by 80%, thanks to focused, smarter communication that reaches exactly the right audience.

                    The number of engaged users interacting with their brand has increased by fivefold, boosting repeat visits and loyalty.

                      Gallabox earned a strong 8.5 out of 10 rating from the team for ease of use and support—an essential factor for smooth operations in a busy kitchen environment.

                        Looking ahead

                        Looking ahead, Young Franchise Holdings LLP plans to deepen their partnership with Gallabox to further enhance customer retention and operational agility. For fast-food operators like Burgerman, the ability to engage customers instantly and maintain consistent communication across channels is key to standing out in a crowded market.

                        With Gallabox supporting their daily customer conversations and promotions, Young Franchise Holdings LLP is well-positioned to serve more customers, improve brand loyalty, and continue delivering the quick, tasty experiences that Burgerman fans love.

                        By turning everyday chats into meaningful business growth, Gallabox has become an indispensable tool in Young Franchise Holdings LLP’s recipe for success in the fast-food industry.

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