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How JuttiChoo boosted sales & customer engagement with Gallabox

Find out how JuttiChoo, a well-known e-commerce platform, used Gallabox's creative solutions to lower customer acquisition costs, recover abandoned carts, and streamline operations.

dubai-case-study

74%

Increase in operational efficiency

82%

Abandoned cart recovery

54%

Reduction in customer acquisition costs

Company

JuttiChoo

Industry

E-commerce

Employees

21-50

Team

Sales

Support

Marketing

JuttiChoo is where tradition meets trend

JuttiChoo, a popular online retailer specializing in handcrafted shoes, faced some tough challenges as they scaled. Payments were getting complicated, customers were abandoning carts, and traditional SMS and email marketing just weren’t cutting it anymore.

They needed a fresh approach to connect with their audience, recover lost sales, and simplify operations. That’s when Gallabox stepped in to help, and the results were nothing short of remarkable.

Challenges in traditional communication channels

JuttiChoo faced several roadblocks in their customer journey:

Complicated payments, leading to drop-offs

    High cart abandonment rates with no easy way to recover lost sales

      Traditional SMS & email marketing — no longer enough to help meet business targets.

        As JuttiChoo expanded, they encountered several challenges:

        Integration issues with Razorpay

        Inability to connect payment gateways smoothly hampered transaction procedures (to maintain consistency with the other two points)

        Abandoned cart recovery

        Lack of an effective strategy to re-engage customers who left after adding items to their carts.

        Overdependence on SMS and emails

        Decrease in customer engagement rates due to the ineffectiveness of traditional channels.

        They needed a solution that could integrate smoothly with their existing systems and provide a direct line of communication with their customers.

        Why Gallabox Was the Perfect Fit

        After trying out different tools, JuttiChoo turned to Gallabox because it offered everything they needed: automation, seamless integrations, and scalable communication tools. Here’s how Gallabox made a difference:

        Smart automation

        A WhatsApp chatbot for instant customer support.

          Automated abandoned cart recovery messages that brought back lost sales.

            Real-time Razorpay payment updates via WhatsApp for smoother transactions.

              Seamless integrations

              Shopify integration to sync customer profiles and their respective order details effortlessly.

                Razorpay connection for instant transaction alerts.

                  A unified team inbox for managing all customer conversations in one place.

                    Scalable engagement tools

                    WhatsApp broadcasts to send personalized promotions directly to customers.

                      Drip marketing campaigns to nurture leads over time.

                        Order confirmations and updates via WhatsApp for a frictionless shopping experience.

                          The Impact: Numbers that speak for themselves

                          Gallabox didn’t just solve JuttiChoo’s problems; it transformed their operations entirely:

                          82% abandoned cart recovery

                          Automated WhatsApp reminders re-engaged customers

                            Purchases are completed without manual effort

                              Upsell offers increased cart value

                                74% increase in operational efficiency

                                Manual work drastically reduced

                                  Centralized communication boosted speed

                                    Faster workflows, happier teams

                                      54% reduction in customer acquisition costs:

                                      Targeted campaigns outperformed paid ads

                                        Personalized outreach improved conversions

                                          Lower spend, better lead quality

                                            What’s next for JuttiChoo?

                                            With Gallabox as a core part of their strategy, JuttiChoo is continuing to innovate:

                                            Expanding WhatsApp marketing campaigns to reach even more customers.

                                              Personalizing interactions further using advanced automation.

                                                Optimizing payment systems and order tracking for an even better shopping experience.

                                                  "The setup process with Gallabox was remarkably smooth and quick!"

                                                  Rupesh Sule

                                                   Founder, JuttiChoo

                                                  JuttiChoo’s success story is proof that embracing smart automation and direct communication tools like WhatsApp can revolutionize how businesses engage with customers. By partnering with Gallabox, they’ve unlocked new levels of efficiency, satisfaction, and growth in the e-commerce space.

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