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How JuttiChoo boosted sales & customer engagement with Gallabox
Find out how JuttiChoo, a well-known e-commerce platform, used Gallabox's creative solutions to lower customer acquisition costs, recover abandoned carts, and streamline operations.
74%
Increase in operational efficiency
82%
Abandoned cart recovery
54%
Reduction in customer acquisition costs
Company
JuttiChoo
Industry
E-commerce
Employees
21-50
Team
Sales
Support
Marketing
JuttiChoo is where tradition meets trend
JuttiChoo, a popular online retailer specializing in handcrafted shoes, faced some tough challenges as they scaled. Payments were getting complicated, customers were abandoning carts, and traditional SMS and email marketing just weren’t cutting it anymore.
They needed a fresh approach to connect with their audience, recover lost sales, and simplify operations. That’s when Gallabox stepped in to help, and the results were nothing short of remarkable.
Challenges in traditional communication channels
JuttiChoo faced several roadblocks in their customer journey:
Complicated payments, leading to drop-offs
High cart abandonment rates with no easy way to recover lost sales
Traditional SMS & email marketing — no longer enough to help meet business targets.
As JuttiChoo expanded, they encountered several challenges:
Integration issues with Razorpay
Inability to connect payment gateways smoothly hampered transaction procedures (to maintain consistency with the other two points)
Abandoned cart recovery
Lack of an effective strategy to re-engage customers who left after adding items to their carts.
Overdependence on SMS and emails
Decrease in customer engagement rates due to the ineffectiveness of traditional channels.
They needed a solution that could integrate smoothly with their existing systems and provide a direct line of communication with their customers.
Why Gallabox Was the Perfect Fit
After trying out different tools, JuttiChoo turned to Gallabox because it offered everything they needed: automation, seamless integrations, and scalable communication tools. Here’s how Gallabox made a difference:
Smart automation
A WhatsApp chatbot for instant customer support.
Automated abandoned cart recovery messages that brought back lost sales.
Real-time Razorpay payment updates via WhatsApp for smoother transactions.
Seamless integrations
Shopify integration to sync customer profiles and their respective order details effortlessly.
Razorpay connection for instant transaction alerts.
A unified team inbox for managing all customer conversations in one place.
Scalable engagement tools
WhatsApp broadcasts to send personalized promotions directly to customers.
Drip marketing campaigns to nurture leads over time.
Order confirmations and updates via WhatsApp for a frictionless shopping experience.
The Impact: Numbers that speak for themselves
Gallabox didn’t just solve JuttiChoo’s problems; it transformed their operations entirely:
82% abandoned cart recovery
Automated WhatsApp reminders re-engaged customers
Purchases are completed without manual effort
Upsell offers increased cart value
74% increase in operational efficiency
Manual work drastically reduced
Centralized communication boosted speed
Faster workflows, happier teams
54% reduction in customer acquisition costs:
Targeted campaigns outperformed paid ads
Personalized outreach improved conversions
Lower spend, better lead quality
What’s next for JuttiChoo?
With Gallabox as a core part of their strategy, JuttiChoo is continuing to innovate:
Expanding WhatsApp marketing campaigns to reach even more customers.
Personalizing interactions further using advanced automation.
Optimizing payment systems and order tracking for an even better shopping experience.
"The setup process with Gallabox was remarkably smooth and quick!"
Rupesh Sule
Founder, JuttiChoo
JuttiChoo’s success story is proof that embracing smart automation and direct communication tools like WhatsApp can revolutionize how businesses engage with customers. By partnering with Gallabox, they’ve unlocked new levels of efficiency, satisfaction, and growth in the e-commerce space.
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