Khivraj Elixir shifts gears on customer engagement with Gallabox

Khivraj Elixir Pvt. Ltd., part of the 80-year-strong House of Khivraj, is rooted in a tradition of scale, adaptability, and trust. Over the decades, the group has diversified across industries — from real estate and energy to fertilizers and clean mobility.

In the automobile dealerships business, Khivraj has become a household name by representing some of the most recognized brands in the industry, including Triumph, KTM, Husqvarna, Force Gurkha, and Citiline, among others. With a portfolio spanning motorcycles, passenger cars, and commercial vehicles, the company has built deep credibility with customers who associate the Khivraj name with reliability and premium service.

As digital traffic and customer expectations continue to rise, Khivraj Elixir realized that its lead management process had to evolve to match the speed and immediacy of modern automotive journeys.

Like many players in the automobile sector, Khivraj Elixir was grappling with a challenge that feels familiar to most dealerships today: leads were coming in, but the conversations weren't happening fast enough.

Before switching to Gallabox, Khivraj relied on manual website form responses and call follow-ups. While this seemed workable at first, the results weren't consistent. Leads slipped through the cracks, and no matter how diligent the team was, the lack of automation meant customers weren't getting the seamless experience they expected.

They even evaluated other automation platforms like Aisensy. But the available solutions felt either too restrictive, too technical, or didn't offer the flexibility the team needed.

Khivraj was clear — their goal wasn't to just bolt on another tool. They needed something smarter, intuitive, and actually usable by the sales team. Gallabox stood out for three reasons:

Khivraj set out with two focused objectives:

The results were not just positive — they were transformative:

For a dealership managing inquiries across vehicle types and customer journeys, these changes translated to smoother workflows, happier customers, and more meaningful conversions.

For Khivraj Elixir, Gallabox is more than just a tool — it's a partner in redefining how they engage with today's digital-first automobile customers. By ensuring that no lead goes unattended, their team can now focus more energy on conversations that close deals rather than chasing contacts that go silent.

Looking ahead, Khivraj plans to continue leveraging Gallabox's capabilities to push automation even deeper into their customer journey. From instant finance clarifications to test drive scheduling reminders, the goal is simple: make every interaction easy, timely, and customer-first.

With Gallabox as its co-driver, Khivraj Elixir is steering toward a future where customer engagement isn't just faster — it's frictionless.