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How La Para Transformed Customer Experience with Gallabox

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100%

increase in business growth

90%

boost in team productivity

80%

reduction in marketing spend

La Para is a fast-growing hospitality and lifestyle brand that delivers premium experiences to its customers. As orders and inquiries increased, their WhatsApp inbox became overwhelming, requiring a shift from manual workflows to automated communication.

Challenges before Gallabox

The company’s growth exposed three main hurdles:

Overwhelmed WhatsApp inbox

  • Manual replies and delayed updates left customers waiting, leading to poor experiences.

Time-consuming workflows

  • Team members spent hours daily on confirmations, shipping updates, and responding to queries, especially during peak seasons.

Inconsistent communication

  • Without automation, customer engagement lacked structure and often caused confusion.

Initial solutions tried

La Para relied on:

Manual one-on-one messaging, which quickly became unsustainable

    Trial of other WhatsApp platforms, but they were either too complex, lacked automation, or felt impersonal

      Why La Para chose Gallabox

      La Para selected Gallabox for its:

      Seamless WhatsApp API integration, ensuring reliable workflows.

        Automation flows that delivered efficiency without losing the human touch.

          Balance of branding and personalization, keeping communication warm and consistent with their brand identity.

            Goals with Gallabox

            La Para set out to:

            Improve team productivity

              Automate customer support

                Reduce time spent on repetitive queries

                  Deliver consistent, branded experiences at scale

                    Impact on their business growth

                    The results were exceptional:

                    100% positive growth impact, proving Gallabox’s role in scaling operations.

                      90% boost in employee productivity, freeing teams from daily repetitive tasks.

                        90% growth in customer satisfaction, with faster, clearer communication.

                          70% increase in customer base, as trust and engagement grew.

                            80% reduction in marketing spend, with automation delivering better ROI.

                              50% increase in profits, thanks to higher efficiency and reduced costs.

                                Turning conversations into customer loyalty

                                Gallabox has helped La Para reimagine its customer experience. By automating communication and empowering teams, La Para not only saved time and costs but also built stronger connections with its growing base of loyal customers.

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