How Gallabox Helped Qatar Insurance Company Generate 2X More Leads on WhatsApp
From doubling leads to improving CSAT – find out how Qatar Insurance Company transformed their WhatsApp Business automation game with Gallabox. .
31%
Increase in team productivity
102%
Growth in lead generation
2x
Improvement in CSAT ratings
Company
Qatar Insurance Company
Industry
Finance and Banking
Employees
1,001-5,000
Team
Sales
Support
Marketing
A pioneer of domestic insurance companies in Qatar
Qatar Insurance Company has been a driving force in the Middle East's insurance landscape since 1964. As Qatar's first domestic insurer, QIC stepped in to address a crucial gap in the market, providing risk management solutions designed to meet the diverse needs of individuals and businesses.
Fast forward more than six decades, and QIC has not only maintained its market leadership in Qatar but also established itself as a dominant force across the GCC and MENA regions.
The challenge: With legacy systems come lost opportunities
As QIC scaled to become the market leader that it is today, they hit a critical pain point. Their legacy systems could not match their rapidly growing customer expectations. They faced several operational challenges:
Slower response times with sluggish communication channels
Unstructured, often chaotic communication with customers on personal WhatsApp
Unsolicited audio calls from prospects with no way to track or manage them
Fragmented workflows with lack of integrated CRMs
Lack of data insights for better decision-making.
The result? High volume of unattended, unmanaged customer enquiries that ultimately failed to convert.
The transformation: Scaling customer conversations towards conversions
To address their mounting operational challenges, QIC strategically transformed their customer communication infrastructure with Gallabox. They:
Replaced personal WhatsApp with a centralized team inbox
Implemented their official '800' meta-verified number
Setup automated lead qualification
Integrated WhatsApp Business with their CRM for contextual customer conversations
Enabled AI-powered 24/7 support for instant query management.
Why Gallabox emerged as a strategic choice
Gallabox stood out as the perfect solution for QIC’s growing needs, offering a seamless blend of automation, integration, and ease of use. Here’s why:
Intuitive user experience
Gallabox’s user-friendly interface proved to be an instant success with the QIC team. They found it remarkably easy to navigate and adopt, with little to no learning curve.
Seamless CRM integration
Gallabox's native integration with QIC's Zoho CRM system was a game-changer. Unlike other platforms requiring multiple third-party integrations, setting it up was quick and efficient. Their teams now had complete context during conversations, enabling more personalized and effective customer interactions.
Unified communication
The ability to consolidate all customer interactions into a single, manageable team inbox was crucial. Gallabox’s shared inbox meant no more scattered conversations or lost context — every customer interaction was tracked, managed, and actionable.
Powerful AI-powered automations
The depth of Gallabox's automation capabilities set it apart – right from AI-powered lead qualification, response management, customer engagement, and round the clock customer support — eliminated the manual bottlenecks that were holding their teams back.
Proven track record
Gallabox's strong reputation in the market, backed by positive customer reviews across platforms, gave QIC the confidence they needed.
Gallabox streamlined communication, improved customer service, and increased productivity by 30%. It integrates with CRM, tracks customer interactions, and is user-friendly. If you're looking for a way to improve your productivity and customer service, I highly recommend Gallabox.
Hazim Nazir
Quality and Audit Officer
The Impact: Turning customer conversations into business result
Gallabox’s solutions drove remarkable results for QIC:
31% increase in employee productivity
With auto-assignment of agents and response management, agents could handle more inquiries efficiently while focusing on high-value customer interactions.
102% growth in lead generation
By converting unmanaged inquiries into structured conversations, QIC boosted their conversion rates. Auto-capturing & qualification of leads, combined with seamless CRM integration ensured no opportunity got missed.
2X improvement in CSAT ratings
Quick response times, 24/7 availability, and contextual conversations significantly doubled the impact of customer conversations and their overall experience.
Gallabox delivered exactly what QIC needed: operational excellence, improved customer interactions, and a scalable system that matched their ambitions.
QIC continues to partner with Gallabox as they move to their next phase of scale and innovation — with one thing being a constant: their mutual commitment to excellence in every customer conversation.
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