Gallabox transforms WhatsApp marketing for Rostrum Education
Discover how Rostrum Education managed their WhatsApp marketing and customer support for students with Gallabox's automation solutions, achieving remarkable improvements in the bottomline.
60%
Increase in customer satisfaction
40%
Boost in lead generation
20%
Growth in customer base
Company
Rostrum Education
Industry
Education
Employees
11-50
Team
Sales
Support
Marketing
A revered education consultancy that required innovation in messaging
Rostrum Education is a renowned and student-trusted education consultant for study abroad programs. Partnering with prestigious universities like Oxford and Yale, Rostrum provides end-to-end support, guiding students from preparation to admission. They faced the common challenge of scaling their student support and also marketing to them through social channels effectively. Reaching out to potential students and parents individually was becoming an increasingly time-consuming process.
Manual messaging was holding them back
Before implementing Gallabox, Rostrum Education struggled with several limitations:
Time-consuming individual message sending
Inefficient group messaging system
Limited marketing reach
Manual customer support processes.
"We were facing challenges in doing marketing through WhatsApp. Sending single messages at a time is a very time-consuming process," explains Nischal Tyagi, Business Analyst at Rostrum Education, highlighting their initial struggles.
The sales team initially relied on WhatsApp groups to send messages but this approach was neither scalable nor professional enough to meet their growing demands.
Choosing Gallabox for its simplicity
The decision to implement Gallabox was straightforward, driven by three key factors
Simple and fast onboarding process
Doting service from evaluation to deployment
Easy-to-use interface that didnt require training.
These aspects made it the perfect choice for their team, allowing quick adoption and immediate implementation.
Revolutionizing communication with automation
Rostrum Education leveraged multiple Gallabox features to transform their communication strategy:
Broadcast messages for efficient outreach
They moved from sending individual messages to utilizing broadcast features, allowing them to reach multiple prospects simultaneously with personalized content.
Intelligent chatbots for constant support
By implementing chatbots, the educational consultancy automated routine inquiries and provided 24/7 support to students and parents, ensuring no query went unanswered.
Automated flows for structured communication
Custom flows helped guide prospects through their educational offerings, providing relevant information at each stage of the decision-making process.
Seamless integrations for better efficiency
Integration capabilities allowed them to connect their existing systems with WhatsApp communication, creating a more streamlined workflow.
Impressive results across the board
The implementation of Gallabox brought significant improvements:
60% increase in customer satisfaction
Better response times
24/7 availability
Improved communication quality.
40% boost in lead generation
Wider reach through broadcasts
Efficient lead capture and ad returns
Better targeting capabilities.
30% improvement in employee productivity
Automated answers routine student queries
Streamlined workflows
Better resource utilization.
The road ahead
With Gallabox as their WhatsApp Business API platform, Rostrum Education continues to:
Scale their marketing efforts efficiently
Improve customer support processes
Enhance team productivity
Grow their student base
Maintain high satisfaction rates.
Rostrum Education has successfully transformed their communication strategy, setting new standards for educational institutions in digital outreach and support.
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