Why Thread Bucket Studio chose Gallabox over Wati for seamless team communication

Thread Bucket Studio LLP is a thriving manufacturing and retail business that makes high-quality yet pocket friendly ethnic wear for women. They faced the critical challenge of maintaining transparency and accountability in their customer communications. As their team expanded, they needed a robust system to monitor and manage customer interactions.

"We were unable to see the chats of the employees, and due to the ‘delete’ feature, many of the chats and messages would be deleted, resulting in poor transparency and accountability," explains Rahul Rawal, Sales and Marketing Manager, from Thread Bucket Studio, highlighting their primary concern.

Initially, they tried working with WATI, but service-related issues led them to search for a better alternative. The hunt for a more reliable solution eventually led them to Gallabox.

The decision to switch to Gallabox was driven by one key factor – superior features. As Rahul notes, "From what we have explored and tested, Gallabox’s features are extremely effective when compared to other messaging software in the market." They found their use cases solved with Gallabox’s purpose-built WhatsApp Business functionalities:

50% boost in employee productivity

30% growth in customer bas

20% reduction in marketing spend

Thread Bucket Studio has not just improved their team communication but has transformed their entire business operations through effective use of WhatsApp Business solutions.