Karthik Jagannathan, CEO & Co-founder, Gallabox

“We are thrilled to partner Prime Venture Partners and 100x Entrepreneur Fund as they share our optimism for automating customer conversation workflows for SMBs at scale. Indian SMBs are maturing and there is an immediate need for digitisation & automation to help them with rapid sales growth and transformation. We are excited about the Bharat-SMB opportunity and want to empower a million SMBs with enterprise-level sophisticated tech and tools to acquire and retain customers”

Sanjay Swamy, Managing Partner, Prime Venture Partners

“Karthik, Yathin and Yogesh are passionate about hyperlocal and SMBs like no other team we’ve met - and their deep insights made backing them a simple decision for us at Prime. It’s no secret that, around the world, such businesses have to be transformed in the next 2-3 years through digitization and automation - and Gallabox’s WhatsApp automation with a quick start ready-to-use recipes will help the business owner focus on their core business and yet modernize and automate their customer conversations to compete with big players on an equal footing.
With increasing WhatsApp penetration, the conversations with customers have now moved to whatsapp as the default medium for businesses. However, there are no easy-to-use tools to manage multiple concurrent conversations across multiple sales/support agents. Currently 80% of leads are lost as agents mostly use their personal whatsapp numbers. This results in lack of transparency across the org, multiple parallel conversations with the same customer, poor customer experience leading to lead drop offs. We are delighted to back a stellar team solving a core challenge for SMBs and excited about the massive opportunity ahead.”

Siddhartha Ahluwalia, 100x Entrepreneur Fund

"The Gallabox team's understanding of the needs of small and medium businesses (SMBs) is unparalleled that I have seen in the industry. They have leveraged three important trends: WhatsApp is the business communication application of India whereas in US its Slack or Microsoft Teams, SMBs for the first time want to leverage their customer data for driving better relationships with their customers and thus sales, and the most important one SMS has become a redundant medium for businesses to reach out to the customers since all personal communication has moved from SMS to WhatsApp on mobile, thereby lowering the utility for the SMS application in smartphones. The current round enables the Gallabox team to serve SMBs to build their first CRM (Customer Relationship Management) software using Gallabox’s no-code platform. The Gallabox investment matches our fund thesis of backing exceptional seed stage SaaS startups run by founders who have unique insights and experiences in the markets they operate in".

About Gallabox

Founded in 2021, the company is headquartered in Chennai. Gallabox is a growth engine on WhatsApp for SMBs and mid-market businesses. An easy-to-use, no-code conversational platform, Gallabox increases sales conversions for SMBs. The company’s mission is to empower businesses to make lasting connections with their customers To know more about Gallabox, please visit: https://gallabox.com/

About Prime Venture Partners

Prime Venture Partners is an early-stage VC fund managed by partners with deep experience both as entrepreneurs and operators. Led by Amit Somani, Sanjay Swamy & Shripati Acharya, the fund is focused on building disruptive product companies out of India, and addresses a much needed gap in the Indian startup ecosystem - by bringing a combination of first-hand entrepreneurial experience, operating expertise and meaningful capital. Prime is a high conviction, high support investor and believes in backing star teams with differentiated ideas. Prime has a rich portfolio of category creating companies including Quizizz, MyGate, MFine, PlanetSpark, MyGate, Dozee, NiYO, Sunstone Eduversity, KredX, WheelsEye and more. For more information, please visit www.primevp.in.

Whatsapp-for-Business is a preferred platform by businesses to reach out to customers, offer support, receive payments, and even verify documents. However, Whatsapp-for-Business is useful to manage the limited number of conversations and has basic tools which help with automated replies and showcase product catalogs. Gallabox on the other hand is a single, collaborative conversational platform that helps SMBs and users manage contacts and conversations from various channels and makes it easier for them to respond through a collaborative dashboard.