Automate pre-departure preparation for travelers on WhatsApp

This workflow ensures your travelers are fully prepared and confident before their trip begins by delivering timely, relevant information throughout their pre-departure period. Instead of overwhelming them with everything at once or leaving them to figure things out alone, the system sends strategic communications based on their departure timeline. Travelers receive travel insurance options and visa requirement checklists well in advance, destination-specific packing recommendations as their trip approaches, flight check-in reminders twenty-four hours before departure, and last-minute travel tips right before they leave. This progressive approach significantly reduces pre-trip anxiety for your travelers, minimizes last-minute support calls to your team asking about documentation or what to pack, creates natural opportunities to increase revenue through insurance and upgrade offerings, and ensures every traveler departs feeling organized and excited rather than stressed and unprepared. The difference this makes in customer experience is substantial—it's what separates travelers who start their vacation relaxed from those who arrive already exhausted from uncertainty.

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Here’s how you can set up a pre-arrival guest experience sequence using Gallabox.

1. In the Gallabox dashboard, select Sequences. 

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2. Create a new sequence.

3. Enter your sequence name (e.g., "Pre-Arrival Guest Journey"), the target audience (tagged as "booking_confirmed"), and the channel from which you want the sequence to be sent.

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4. Select the start and stop conditions and when you want the sequence to be triggered.

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5. Select the messages you want to send. Ensure that you submit your message templates for approval beforehand. Similarly, you can set the next steps of the sequence and define when each step must be triggered.

6. Once you are done setting up all steps, publish the sequence.

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