Best Chatbot Builder: Top 10 AI Chatbot Makers for 2025

As a business owner, you’ve probably had days where your inbox is flooded with customer queries. Replying to every message manually is neither efficient nor beneficial to anyone’s time. On top of that, it cases slow response times, missed messages, and lost revenue. And I’m not even going to bring up the frustrated customers.

There has to be a viable solution though, right? Automating interactions but without losing the personal touch. Chatbot builders help achieve exactly that. A WhatsApp chatbot builder lets you build a chatbot without any coding expertise. It automates responses, captures leads, and provides instant support. They also ensure 24/7 availability, so customers always get answers, even outside business hours.

In fact, as per Spiceworks, businesses using chatbots see a 10% increase in lead conversions. And that’s not all. They also record up to a 30% rise in revenue due to improved customer engagement and efficiency (Engati). 

In this article, we will explore the top chatbot builders, key features to look for, and how to choose the best one for your business.

What are chatbot builders?

Chatbot builders are tools that help you create a chatbot without coding. They're built for businesses that want to respond to customers quickly and cut down on repetitive tasks.

These chatbot builders come with an easy drag-and-drop setup.This means you can decide what your chatbot says, how it responds, and what actions it takes. For example, it might: 

• Answer common questions
• Take bookings (like for bus, flight, and even membership)
• Share product details
• Collect contact info

In short, you can customize it in a way that fits your workflow.

It's one of the easiest ways to stay connected with your audience and keep things running, even when your team is offline.

What should you look for in a chatbot builder?

Here are some key features that make a good chatbot builder:

1. Easy-to-use, no-code builder

Don’t want to spend an entire day figuring out complex tech? Look for a no-code builder. A visual flow builder lets you design conversations using a simple drag-and-drop layout. It's quick, clean, and easy. Anyone on the team can build a bot without needing a developer.

2. Built-in templates

Chatbot scripts should match your business goals. A bot for lead generation will have a different flow than one built for customer support. Templates can be of great value in such situations. Look for a builder with ready-made templates for different use cases. Make sure it lets you apply them with a single click.

3. Bot logs

You must stay updated on how your chatbot is performing. Bot logs provide a clear overview of each flow. It shows details like:

• Flow name
• Connected intents
• Session stats
• Last update

This helps you track what's working and what needs attention.

4. Support for rich, interactive content

Your chatbot should support rich media like images, videos, emojis, GIFs, or audio clips. These elements make the interaction more engaging and easier to understand.

5. Built-in integrations

A good chatbot builder should work well with your existing tools. So, look for built-in integrations with CRMs, scheduling tools like Calendly, and platforms that support AI features. This helps you manage bookings, follow-up on leads, and personalize chats without switching between platforms.

Top 10 chatbot builders

There are dozens of chatbot builders out there. But what works for some might not work for you. To help you choose the right one, we've rounded up 10 of the best chatbot builders to consider.

1. Gallabox

Gallabox is a no-code conversational commerce platform for small and medium-sized businesses. It automates customer conversations and modernizes the way businesses handle the customer experience. Gallabox comes with a powerful WhatsApp chatbot tool, streamlining lead generation, customer retention, and follow-ups. With features like ChatGPT integration, intelligent contact routing, and native platform connectors, Gallabox empowers teams to boost lead generation, improve customer support, and scale their efforts.

Pros:

• Seamlessly connect ChatGPT for seamless human-like conversations without complex setup or coding.
• Design and launch automated WhatsApp workflows using a drag-and-drop interface.
• Use conversation workflows to handle inquiries, follow-ups, and product catalog sharing.
• Seamless integrations with CRMs, payment systems, and other key business tools.

Cons:

• WhatsApp-first focus.
• Learning curve for custom workflows.

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2. Landbot

Landbot is another no-code chatbot platform that makes set-up easy with a drag-and-drop interface. You don’t need any technical skills to get started and it even comes with ready-to-use templates to save time. Landbot supports platforms like websites, WhatsApp, and Facebook Messenger. It also supports multiple languages, which is super handy if you have a global audience.

Pros:

• An easy drag-and-drop builder that doesn’t require technical experience.
• Create chatbots for websites, WhatsApp, and messenger from a single platform.
• Lets agents step into conversations mid-flow.

Cons:

• Limited integrations with the free plan.
• Limited conversations, depending on the pricing tier.
• Mastering complex workflows and API integrations can take time.

3. ManyChat

ManyChat  is ideal if your business is active on Facebook, Instagram, or WhatsApp. It's built for marketers and support teams looking to automate chats, run campaigns, or handle customer queries. Plus, you don’t need any coding expertise. The tool also offers a visual flow builder, pre-built templates, and strong integrations with platforms like Zapier and Shopify.

Pros:

• Build bots for Facebook Messenger, WhatsApp, Instagram, and SMS from a single platform.
• Enjoy features like Messenger broadcasts, email notifications, and contact capture.
• Integrates seamlessly with third-party tools like Zapier, Shopify, Stripe, and more.

Cons:

• Pricing can increase significantly as your contact list grows.
• Limited flexibility for creating custom functions.
• WhatsApp automation is only available with paid plans.
  

4. Tidio

Tidio is another chatbot builder that combines live chat with chatbot functions. It is ideal if you’re looking to improve your response time without hiring more people. Its simple interface is perfect for non-tech teams. Tidio also integrates with platforms like Shopify, Wix, and Messenger, making it a good option for eCommerce businesses.

Pros:

• Real-time human interaction along with automated responses.
• Uses AI to answer FAQs by pulling data directly from your knowledge base.
• Supports NLP to enable bots to understand and respond to user queries more naturally.

Cons:

• Limited chatbot features and automation options with the free plan.
• Not suitable for large businesses with complex workflows.
• AI is still developing industry-specific capabilities.

5. Chatfuel

Chatfuel is best known for Facebook Messenger bots. But it also works with WhatsApp and Instagram. It offers templates for lead generation, FAQs, and customer support, so you can launch your chatbot quickly. It’s a popular choice among freelancers, startups, and small businesses looking to automate customer support, lead generation, and FAQs across social channels. Chatfuel also gives you access to ready-to-use templates, multilingual capabilities, and basic NLP tools to launch a chatbot quickly.

Pros:

• No coding needed to set up chatbots.
• Tailored for use cases like FAQs, lead capture, and customer support on Facebook Messenger.
• Built-in tools for collecting data and responding to specific keywords.

Cons:

• Limited WhatsApp and Instagram functionalities.
• Lacks advanced AI or adaptive chatbot functionalities.
• Only offers basic features for campaign management or advanced targeting.

6. Intercom

Intercom's Fin AI chatbot lets customer support teams manage customer queries using existing help articles and FAQs. It lowers response times and takes care of common queries without human input. The tool also blends AI-powered automation with human support to deliver seamless experiences across different channels. Fin AI resolves routine customer queries using your existing help articles, help desk conversations, and website content.

Pros:

• Auto-resolves common issues using your help center.
• Engages customers across live chat, email, SMS, WhatsApp, Facebook, and Instagram.
• Routes complex queries to the right human agent.

Cons:

• Pricing can be expensive, especially for small businesses.
• Some channels and features are only accessible with premium plans.

7. Botpress

Botpress is a good choice if you want more flexibility. It uses natural language tech to make bots sound more conversational. Botpress supports LLM-powered conversational flows, advanced logic, multilingual bots, and deep custom integrations. It also comes with a drag-and-drop editor and gives you access to the latest AI engines to build enterprise-grade AI agents.

Pros:

• Ideal for building advanced, highly customized AI agents.
• A visual interface that supports complex logic flows and automation.
• Supports automatic translations in over 100 languages.

Cons:

• Steep learning curve.
• Too robust for businesses that just need plug-and-play chatbot functionality.

8. Flow XO

Flow XO is one of the simpler platforms on this list. It doesn’t need coding and works on different channels. You can use it to answer common questions, gather info, or send alerts. It also offers a simple drag-and-drop interface and supports more than 100 third-party integrations to help streamline your workflows. You can use Flow XO for easy, cross-platform communications across channels like Facebook Messenger, Slack, and web chat.

Pros:

• Connects with over 100 apps like Trello, Salesforce, and Google Sheets.
• Deploy bots across web, Messenger, Slack, and more.
• Makes bot building easier with a drag-and-drop editor.

Cons:

• Lacks advanced documentation capabilities.
• Creating effective workflows takes time despite a simple UI.

9. Gupshup

Gupshup is another no-code builder that works across different messaging apps. It is more popular with developers. However, it still works for teams looking to run campaigns or automate replies. It supports both code-based and no-code development. Gupshup gives you access to a suite of tools to design conversational bots for over 30 messaging channels, including WhatsApp, Facebook Messenger, SMS, and even voice interfaces like Alexa and Google Assistant.

Pros:

• Supports features like broadcast messaging, re-engagement flows, and audience segmentation.
• Offers tailored solutions for eCommerce, healthcare, finance, automotive, and travel industries.
• Seamless third-party integrations.

Cons:

• Does not have a user-friendly website and dashboard.
• Does not display transparent pricing on the site.

10. Tars

Tars is built around conversational flows. It’s especially useful for businesses that rely on inbound leads. Instead of using static, boring forms, Tars keeps users engaged through a friendly chat. It is a handy tool for teams focused on lead generation, PPC landing pages, and customer service. This is because it offers interactive chatbot workflows that guide users through dynamic, personalized conversations.

Pros:

• Build and deploy bots without any coding experience.
• Pre-built flows for industries like healthcare, real estate, finance, etc.
• Offers detailed performance tracking to optimize chatbot flows.

Cons:

• Lacks advanced keyword recognition and NLP features.
• Outdated UI.
• Not suitable for complex or open-ended queries.

How to choose the chatbot builder for my business?

With so many chatbot builders out there, it can get a little overwhelming to find the best one. Here are some tips to make the right decision:

1. Start with the why

Why do you need a chatbot in the first place? Do you need help with customer support? Are you looking to drive more leads? Or maybe you want to automate bookings or answer FAQs? Once you know your goal, it becomes easier to pick a tool that delivers exactly what you need.

2. Know your options

Not all chatbots are the same. Some stick to a set script. Others use AI for more natural, free-flowing conversations. Then, there are hybrid ones that blend both. So, take time to explore these models to pick what best fits your business needs.

3. Be clear about your budget

Some chatbot platforms are free. While others charge based on features or usage. Before taking the final call, evaluate your budget. Make sure the tool you choose gives you the best value for your money.

Simplify customer conversations instantly

A chatbot builder can affect how your business connects with customers. Making the right choice can help you automate routine tasks, improve response times, and keep conversations personal. This further helps boost customer satisfaction. That is exactly what Gallabox helps you do.

Gallabox is designed for small and mid-sized businesses that want to build WhatsApp chatbots without any coding. It takes the guesswork out of setting up automated conversations and helps you manage everything from new leads to loyal customers in one place.

Here is what Gallabox brings to the table

●       ChatGPT connector that facilitates smarter conversations without any complex setup

●       No code visual builder that lets anyone create and customize chatbots

●       Predefined templates for different business scenarios

●      Conversation workflows to guide chats smoothly

●       Contact assignment to ensure conversations reach the right team members

●       Bot connectors to integrate with CRMs and payment systems with ease

If you want to invest in a chatbot platform that's easy to use, efficient, and designed for businesses like yours, check out Gallabox. Start your 7-day free trial today.

FAQs about chatbot builder

1. Do I need coding skills to create a chatbot using a chatbot builder?

No, chatbot builders are designed for non-coders. They come with drag-and-drop interfaces, pre-built templates, and guided workflows. This makes it easy to automate conversations without coding skills.

2. Can chatbot builders integrate with my existing CRM and marketing tools?

Yes, most chatbot builders integrate with CRMs and marketing tools. These integrations help streamline customer data, automate lead tracking, and improve engagement.

3. Are there free chatbot builders available, and what limitations might they have?

Some chatbot builders offer free plans. But they may have limitations like fewer interactions, limited features, or branding. If you’re looking for more advanced automation, better integrations, and customization options, paid plans might be worth considering.