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A collection of 10 posts

The benefits of using Live Chat in the D2C sector
D2C

The benefits of using Live Chat in the D2C sector

With the global D2C e-commerce market on the rise, a growing number of businesses are seeing the benefits of cutting out middlemen and engaging with consumers directly. The move to D2C has rapidly risen in the pandemic period because businesses are looking to increase profits and minimize unnecessary expenditure. This move is also based on the fact that D2Cs will have a better understanding of the pulse of the customers, which is a very important factor for survival during these pandemic times.

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Wealth Advisors need to use WhatsApp Business
WhatsApp

Wealth Advisors need to use WhatsApp Business

Digital transformation has become a major movement in the recent past, and businesses from many sectors are making the move. We have seen that businesses in the wealth management sector has been gradually adopting digital tools in the recent past. It is no secret that wealth management businesses can improve their customer service and marketing initiatives with the help of digital tools. And there seems to be one platform that is head and shoulders above the rest. We can clearly see that WhatsAp

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Why should Real Estate firms choose Live Chat?
live chat

Why should Real Estate firms choose Live Chat?

No other sector has been hit as hard as the Real Estate sector during last year. We can clearly see that COVID has had a superior impact on the real estate industry, which is highly dependent on its customers. Therefore, real estate firms need to adapt to the current times and focus on growing their digital presence to capture the attention of customers. This sudden digital transformation might pose a significant challenge to both emerging and traditional real estate firms. To help those firms,

All you need to know about WhatsApp Business API
WhatsApp

All you need to know about WhatsApp Business API

If you are an emerging digital business that is looking to improve your customer relations [https://gallabox.com/], you might have heard about WhatsApp’s Business API. If you have landed in this article, chances are you want to learn about the platform before trying it out. So, to help you and innumerous other businesses, we will look to an in-depth exploration of WhatsApp Business API in this blog post. For starters, it is important to understand that WhatsApp’s business section has two major a

Why Automate your Customer Support?
chat

Why Automate your Customer Support?

In today’s digital world, ‘Automation’ is the name of the game. Until a few years ago, automation was a term that was generally used by big businesses. However, the advent of latest technology has made automation a possibility for even small and medium businesses. We can clearly see that business owners have understood the value of automation. After all, it is an undeniable fact that automation brings several benefits to a business. With the whole world moving towards automation, more and more b

Why you should provide an Omnichannel Customer Experience
omnichannel

Why you should provide an Omnichannel Customer Experience

If your business has a digital presence, you would most probably know that your potential customers come from various sources like the physical store, site or app. Since today’s customers are present everywhere, you should also be available everywhere. While being available on all channels is important, something much more important is to provide the same level of service across all the platforms. Hence, comes the need for an omnichannel approach. What is an omnichannel customer experience? A

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The Art of Contactless Customer Experience
chat

The Art of Contactless Customer Experience

The COVID-19 pandemic has had a colossal effect on how retailers conduct their business. With social distancing and lockdowns, retailers are thrust into the world of online retailing. Since today’s customers prefer a ‘contactless shopping experience’, online retailing has evolved from being a convenience to a necessity. When brick and mortar retailers were forced to close during the peak of the pandemic, online shopping experienced a significant high. As we can see in Capgemini’s ‘COVID-19 & the

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Building Customer Loyalty in the Digital World
customerloyalty

Building Customer Loyalty in the Digital World

It is an undeniable fact that we are currently in the golden age of digital shopping. After the pandemic, there is a sharp increase in the number of digital marketplaces. Face-to-face conversations have been replaced by digital conversations through video, mail or chat. With this digital transformation, customers have come to realize that they have more options at their disposal. If they are not satisfied, they can conveniently switch to another brand. ‘Brand switching’ has become a looming thre

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The art of crafting a Canned Response
cannedresponse

The art of crafting a Canned Response

It is important to understand that customer service agents spend a huge amount of time drafting the same customer service responses to various customers. This effort can be streamlined with the use of Canned Responses. Canned Responses can be defined as a set of pre-programmed customer service responses and they allow customer service agents to quickly respond to customers. This makes Canned Responses an important part of today’s customer service sector. Since Canned Response makes way for insta

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Is your business texting-ready?
chat

Is your business texting-ready?

The world is communicating through text, is your business doing so? In the last five years, texting has gradually overtaken calling as the primary mode of communication. With the growing number of instant messaging tools, we can see that texting is here to stay. Since today’s customers prefer text-based communications instead of calls, businesses have no other option than embracing the change. As texting is a much easier form of communication, a growing number of businesses have started using in

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