WhatsApp message templates
Free E-commerce/D2C industry WhatsApp message templates for customer support & FAQs
We have curated some engaging and sleek examples of the most frequently‑used WhatsApp message templates for the customer support & FAQs use case for the e-commerce/d2c industry.
Automate your user conversations while you focus on the big picture
Creative sparks: Ideas and examples to get you going
Simply copy-paste or tweak them to suit your business needs to send it to your users
Return and exchange process
Gallabox
Business Account
Hello {{customer_name}}! 🔄📋 Need to return or exchange an item? Let us guide you through the process step by step! 📝🤝 [Button: Start My Return/Exchange] We want to make it easy for you! 😊
"Reply with 'STOP' to unsubscribe from marketing messages."
Order modification support
Gallabox
Business Account
Hey {{customer_name}}! 🚚✏️ Need to make changes to your recent order? No worries, we’ve got you covered! [Button: Modify My Order] We’ll make sure it’s just right before it ships. 💪📦
"Reply with 'STOP' to unsubscribe from marketing messages."
Product availability inquiry
Gallabox
Business Account
Hey {{customer_name}}! 🛒👀 Looking for a specific product? Message us, and we’ll check if it's in stock for you! 📦🤞 [Button: Check Availability] We’re here to help you find what you need! 🛍️
"Reply with 'STOP' to unsubscribe from marketing messages."
Payment issues support
Gallabox
Business Account
Hi {{customer_name}}! 💳⚠️ Having trouble with a payment? Reach out, and we’ll help you resolve any issues quickly! 🛠️⏳ [Button: Report Payment Issue] Your smooth shopping experience is our priority! 🌟
"Reply with 'STOP' to unsubscribe from marketing messages."
Shipping and delivery faqs
Gallabox
Business Account
Hi {{customer_name}}! 📦✨ Curious about our shipping policies? Ask away! Here are some quick FAQs: What are the shipping options? How long does delivery take? Do you ship internationally? [Button: View Shipping FAQs] Get informed so you can shop with confidence! 🌍
"Reply with 'STOP' to unsubscribe from marketing messages."
Here are examples for a few other E-commerce/D2C business applications
Access a collection of tailored message templates designed for E-commerce/D2C customers for effective communication
Access the business applications of WhatsApp message templates across industries
Check out the rest of the collection of WhatsApp business message templates for 9 more industries. Maybe, you could mix and match the templates for some of your business needs.
Bring life to your WhatsApp chats with automations that engage, convert and boost your revenue.
Get your 7-day free trial here