WhatsApp pricing is changing to per-message from July 1, 2025.
Learn what's new
WhatsApp pricing is changing to per-message from July 1, 2025.Learn what's new
WhatsApp message templates
Free E-commerce/D2C industry WhatsApp message templates for customer support & FAQs
We have curated some engaging and sleek examples of the most frequently‑used WhatsApp message templates for the customer support & FAQs use case for the e-commerce/d2c industry.
Automate your user conversations while you focus on the big picture
Creative sparks: Ideas and examples to get you going
Simply copy-paste or tweak them to suit your business needs to send it to your users
Return and exchange process
Gallabox
Business Account
Hello {{customer_name}}! 🔄📋 Need to return or exchange an item? Let us guide you through the process step by step! 📝🤝 [Button: Start My Return/Exchange] We want to make it easy for you! 😊
"Reply with 'STOP' to unsubscribe from marketing messages."
Order modification support
Gallabox
Business Account
Hey {{customer_name}}! 🚚✏️ Need to make changes to your recent order? No worries, we’ve got you covered! [Button: Modify My Order] We’ll make sure it’s just right before it ships. 💪📦
"Reply with 'STOP' to unsubscribe from marketing messages."
Product availability inquiry
Gallabox
Business Account
Hey {{customer_name}}! 🛒👀 Looking for a specific product? Message us, and we’ll check if it's in stock for you! 📦🤞 [Button: Check Availability] We’re here to help you find what you need! 🛍️
"Reply with 'STOP' to unsubscribe from marketing messages."
Payment issues support
Gallabox
Business Account
Hi {{customer_name}}! 💳⚠️ Having trouble with a payment? Reach out, and we’ll help you resolve any issues quickly! 🛠️⏳ [Button: Report Payment Issue] Your smooth shopping experience is our priority! 🌟
"Reply with 'STOP' to unsubscribe from marketing messages."
Shipping and delivery faqs
Gallabox
Business Account
Hi {{customer_name}}! 📦✨ Curious about our shipping policies? Ask away! Here are some quick FAQs: What are the shipping options? How long does delivery take? Do you ship internationally? [Button: View Shipping FAQs] Get informed so you can shop with confidence! 🌍
"Reply with 'STOP' to unsubscribe from marketing messages."
Here are examples for a few other E-commerce/D2C business applications
Access a collection of tailored message templates designed for E-commerce/D2C customers for effective communication
Access the business applications of WhatsApp message templates across industries
Check out the rest of the collection of WhatsApp business message templates for 9 more industries. Maybe, you could mix and match the templates for some of your business needs.
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