Gallabox Raises $1.2M Seed Funding to Help SMBs Reach New Heights

We are beyond stoked to announce that we have raised USD 1.2M in our seed round of funding to help businesses grow their revenue using Conversational Commerce.

It has been a fantastic journey for all of us at Gallabox and we'd like to use this opportunity to thank our lead investor Prime Venture Partners and secondary investor Neon Fund for their support and trust in our vision.

Our seed round also saw participation from several industry veterans including Pallav Nadhani (ex-CEO, FusionCharts), Abhishek Rungta (Indus Net Technologies), SV Swaroop Reddy (ex-SPI Cinemas), and Siva Rajamani (co-Founder & CEO, Everstage).

Since our inception in 2021, we have grown into a team of 28 serving over 500 paying customers across D2C, Education, Health & Wellness, Financial and Travel services in India and across 20 other countries. Some of them include PVR, ShipRocket, Pick Your Trail, CreditMantri, GoIreland etc.,

What do we solve?

From the founders - Karthik Jagannathan, Yogesh Narayanan & Yathin Panchanathan

“We have worked with SMBs for well over a decade and have always noticed that such fast-growing businesses invest behind building and marketing their products and services, but lack the resources and know-how to convert their prospects and sell better. Sales is the lifeblood for such small to medium sized businesses and we wanted to create a level playing ground where they can compete with the big players and succeed. We want to help entrepreneurs grow their sales through cutting-edge technologies channeled through easy-to-use tools - to digitize and automate their customer interactions. And thus, Gallabox was born.”

Gallabox is a no-code conversational workspace to grow your sales and offer a collaborative experience to your customers. Marrying the ease of messaging with the power of automation, Gallabox makes interactions and transactions easy for both the customer and the seller.

Gallabox is built with WhatsApp Business API, the world’s largest messaging platform. So from a customer’s point of view, there’s a single, familiar place to chat and the transaction is seamless. For an SMB, it’s like having a growth engine in their organization.

We provide solutions for businesses to broadcast marketing campaigns, set up customizable and automated chatbots to handle customer queries, integrate with CRMs and ecommerce platforms to seamlessly fetch customer data, and host their product catalog on WhatsApp shop and complete the entire customer journey from product inquiry to payments and follow-up. The best part? You can achieve all of this with absolutely no coding knowledge.

Our customers have been able to increase their lead conversions, retain more customers, improve team productivity, and reduce your sales and support costs

Here’s a quick overview video of Gallabox you don’t want to miss:

Happenings, milestones and data points from the past year:

1. We hit the first milestone in our journey by enabling 10 Million messages for our customers in under 8 months of launching our product.

2. We inaugurated our first office space in Chennai in November 2021 and it’s been a lively and cheerful experience of learning from each other ever since.

3. We onboarded 500 paying customers in the first 300 days of our product launch. Thanks to each and every one of them for their unbelievable trust in us.

4. At Gallabox, everyday is a learning experience for us. Throughout our journey, we have constantly improved and evolved as a product. Starting with a shared team inbox, we gradually introduced various features backed by insights from our customers, and here we are, as an all-in-one WhatsApp business tool.

Highlighting some of the key features we have built for you, over the months:

1. No-code bot templates: Regardless of your industry, our customizable chat bots help you automate customer conversations through WhatsApp

2. Shared team inbox: Say goodbye to the hassle of switching between multiple chat windows. Your customer facing teams can handle all the customer conversations from one single dashboard.

3. Targeted broadcast marketing campaigns: Segment customers based on their profile information such as location, gender, interests, etc., and past behavior with your brand before you launch your marketing campaigns. This helps you reduce longer sales cycles.

4.  WhatsApp Shop: Integrate your product catalog and run order placements, payments and behavior-based follow-up messages through WhatsApp.

At the time of writing this, we have breached the mark of processing 50 million messages for our customers. A milestone indeed, and for many more to come.

We are really proud of how far we have traveled and truly excited about the journey ahead. All of this wouldn’t have been possible without the support of our team members, customers, investors, angels, partners, friends and family. A huge thanks to each and everyone of them!

Where are we headed to next?
We are focused at building something for our customers for the long term and over the years we envision ourselves as a powerful tool for revenue generation, providing conversational and transactional services. We aim to expand into the entire conversational and transactional services space as we continue to empower businesses.  

As founders, Yathin, Yogesh and I believe that when we get the company culture right, great brand and customer service will happen on its own. We look forward to expanding our team and making Gallabox the happiest workplace for everyone that joins us along the way.

                              Say hello to our team behind everything!

We are so full of gratitude, confidence and encouragement as we approach yet another enriching experience with the best team, customers and partners we could ever ask for! Thank you.

Onwards and upwards,
- Karthik, Yathin, Yogesh, and the entire Gallabox team!