Discover the Power of WhatsApp Flow: 7 Practical Use Cases
Discover the Power of WhatsApp Flow: 7 Practical Use Cases

Discover the Power of WhatsApp Flow: 7 Practical Use Cases

Shivasankari Bhuvaneswaran

Table of Contents

Delve into the world of WhatsApp Flows—a progressive feature of the WhatsApp Business Platform that redefines how businesses interact with their customers.

The nature of these native, task-driven workflows lets businesses simplify and streamline their operations, resulting in augmented interactions and engagement with their clientele.

From users' perspective, Flows enhances their engagement with businesses on WhatsApp, leading to better task completion and fewer drop-offs than alternative channels.
For businesses, WhatsApp Flows takes engagement and completion rates to new heights – resulting in dramatically improved business outcomes.

With the ability to design, build, and customise unique customer journeys, businesses can augment their WhatsApp Business conversations by enhancing them with WhatsApp Chatbot and AI-like capabilities, thus leading to all-inclusive end-to-end experiences.

Leveraging the Power of WhatsApp Flows

WhatsApp Flows are strategically built for form-based use cases. They're the key to unlocking a multitude of tasks that businesses can accomplish with their clients, including but not limited to:

  1. Lead generation
  2. Booking appointments
  3. Event registration, sign-ups, and sign-ins
  4. Round-the-clock customer support and feedback platforms

WhatsApp's parent company, Meta, has committed to expand the capabilities of Flows, ultimately enriching their potential use cases in the future.

The following sections will help you understand how various industries can leverage this incredible feature of WhatsApp Business Platform to augment their business operations.

Understanding the Power of WhatsApp Flows for Businesses

Industries such as e-commerce, healthcare, travel, event management, restaurants, education, and real estate often face challenges in customer interaction and task completion.

WhatsApp Flows, with its ability to create customizable and customer-centric workflows, can address these issues effectively. In the following sections, we delve into the specifics of how this form-based tool can assist in problem-solving in several sectors.

1. Revolutionizing Healthcare with WhatsApp Flows

The healthcare sector has always been at the forefront of adopting new technologies to enhance patient care, and WhatsApp Flows are no different.

From booking appointments, managing treatment plans to real-time patient interaction, the power of WhatsApp Flows can be harnessed to offer quality healthcare service, making patient interaction simple, personalised and instant.

Gallabox's WhatsApp Chatbot for Healthcare Industry

Healthcare Challenges and How WhatsApp Flows can Help

Healthcare today faces a myriad of challenges, ranging from appointment scheduling to patient data management and effective communication. Here's how WhatsApp Flow can help

  • Appointment Scheduling: WhatsApp Flows can help automate appointment booking and reminders, reducing no shows and improving clinic efficiency.
  • Patient Data Management: By centralising patient data and making it easy to access and update, WhatsApp Flows can reduce administrative workloads and minimise errors.
  • Effective Communication: WhatsApp Flows can be used to automate patient updates and notifications, ensuring efficient communication while freeing up staff time for more critical tasks.
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WhatsApp Flows Use Cases in Healthcare

The potential of WhatsApp Flows extends across various use-cases within the healthcare industry, resulting in improved patient care and experience.

  • Treatment Plans: Deliver personalised treatment plans directly to the patient's WhatsApp, providing much-needed convenience.
  • Patient Feedback: Collect patient feedback after each visit to continually improve care and service.

Best Practices with WhatsApp Flows in the Healthcare Industry

WhatsApp Flows, when properly implemented, can revolutionise healthcare operations and patient experiences. Here are some best practice recommendations for the healthcare industry:

  • Aim for Automation: Automate critical healthcare use cases (appointments, reminders, etc.) to reduce administrative workloads.
  • Keep Content Simple: Whether it's feedback surveys or treatment plan information, ensure the content is simple and easy to understand.
  • Personalise when Possible: Use patient data to personalise messages and enhance patient connection.

2. Elevating E-Commerce with WhatsApp Flows

The E-commerce industry, with its never-ending quest for improving user experience, can greatly gain from the integration of WhatsApp Flows.

Source: Meta for Developers

Functioning at the intersection of convenience and technology, WhatsApp Flows can prove instrumental in solving customer queries, tracking orders, sending personalised product recommendations, and facilitating easy checkouts, thereby significantly enhancing the customer service aspect.

E-commerce Challenges and the Role of WhatsApp Flows

While there are an array of e-commerce challenges, customer expectations for swift support are at an all-time high, with a HubSpot study indicating that 90% of consumers expect immediate responses to their queries.

  • Delayed Interactions: With WhatsApp's fast-paced communication, customers typically expect a reply within just ten minutes. This adds a pressure to respond swiftly and meet these high expectations.
  • Disengaged Customers: The repeated use of generic templates and a lack of personalisation or human touch when conversing with customers can lead to a gradual disconnection and may even affect the brand's reputation.
  • Cart Abandonment: While cart abandonment is a widespread issue, insufficient measures are in place to re-engage potential customers, stimulate purchase decisions, win back lost sales.
  • Inefficient Tracking: In an era where customers are increasingly tech-savvy and expect streamlined services, the lack of real-time updates on orders can result in an uptick in support requests and potential customer dissatisfaction.
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E-Commerce Use Cases for WhatsApp Flows

In the rapidly evolving e-commerce industry, WhatsApp Flows plays a critical role by breaking down communication barriers and facilitating a seamless shopping experience. Here's how e-commerce businesses can reap the benefits:

  • Improved customer communication: WhatsApp Flows enable real-time 1:1 customer interactions, answering queries, and providing updates regarding orders, deliveries, and discounts.
  • Enhanced customer support: With WhatsApp Flows, businesses can automate customer service responses, dealing with common queries or problems, and leave only complex issues to live agents.
  • Lead generation: Businesses can leverage the platform for targeted marketing, share product catalogues, and encourage customers to make a purchase.
  • Automated feedback collection: Collecting customer feedback becomes more streamlined with automated surveys, leading to continuous improvement in service.
  • Increased conversion rates: Seamless communication and superior customer service can result in higher conversion rates and improved business outcomes.

Best Practices with WhatsApp Flows in the E-Commerce Industry

  • Pre-Programme FAQs: Pre-configure the common consumer queries into the WhatsApp chatbot to offer an instant solution.
  • 24/7 Availability: Use AI or WhatsApp Automation Tools to ensure constant engagement, creating a customer-friendly environment round the clock.
  • Automate Order Updates: Link WhatsApp Flows with the order management system to share real-time updates with customers.Personalised Marketing: Use analytical insights to understand customer preferences and send tailored product recommendations.
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3. Boosting Restaurants' Efficiency with WhatsApp Flows

Whether it's table reservations, menu inquiries, or catering services, customers look forward to an interactive experience when they interact with a restaurant.

WhatsApp Flows can specifically add value to the restaurant industry by expediting these processes, ultimately improving customer service and streamlining operations.

Source: Meta for Developers

Restaurants' Challenges and the Significance of WhatsApp Flows

  • High Volume of Messages: Without an effective system in place, important messages get buried leading to slow response times and neglected customers.
  • Neglected Offers: Canned WhatsApp texts that lack interactive elements may result in a situation where promotion messages are ignored.
  • Feedback Collection: Requesting reviews manually is inconvenient and awkward. Customers may neglect or forget to share insights without follow up.

Best Practices with WhatsApp Flows in the Restaurant Industry

Executing WhatsApp Flows in restaurants can be an effective way to boost business operations but it's crucial to follow best practices to ensure proper utilization of this tool:

  1. Customize Interactions: Create tailored flows for different tasks such as reservations, food orders, and feedback. This enhances customer experience by providing personalized support.
  2. Optimize Timing: Ensure your push notifications are timed well — not too frequent to annoy, not too infrequent to lose touch.
  3. Keep It Simple: Ensure the automation process is straightforward and user-friendly. Overly complicated processes could deter customers.
  4. Send Real-Time Updates: Keep customers posted on their food orders or table reservations in real-time to ensure transparency and build trust.

4. Transforming Travel Experiences with WhatsApp Flows

Traditional methods of communication fall short in the face of real-time engagement and customer service optimization in the world of travel and getaways.

Gallabox's WhatsApp Chatbot for the Travel Industry

WhatsApp Flows allow travel agencies, airlines, and hotels to establish instantaneous, personalised interactions with their customers. This can be reformative, allowing real-time exchange of information, managing reservations or flight updates, and providing immediate customer support.

Travel Industry Challenges and the Power of WhatsApp Flows

  • Customer Engagement: Offering real-time responses and managing communication can be challenging. WhatsApp Flows can automate responses, booking confirmations, rescheduling information, and so much more!
  • Faultless Reservations: Regardless of the time zone or location, WhatsApp Flows ensure that your customers can book their travels smoothly.
  • Error-free Itineraries: WhatsApp Flows can send customers their complete itinerary directly to their WhatsApp number. This eliminates errors and ensures hassle-free travel.
  • On-trip Services: Useful information such as directions, local attractions, or assistance can be made readily available to travellers through WhatsApp Flows.
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Best Practices With WhatsApp Flows in The Travel Industry

By taking a user-centric approach and analyzing the nuances of customer behaviour, businesses can streamline operations and enhance customer satisfaction. Here are some best practices to consider:

  • Personalisation: Customize WhatsApp Flows based on the past bookings, preferences and frequent queries of a traveller. This will make your service more appealing and relevant to an individual's needs.
  • Speedy Service: Utilise WhatsApp Flows to automate responses to common queries. This helps in reducing the wait time of customers. Instant responses can significantly enhance customer satisfaction and loyalty.
  • Emergency Response: Leverage this tool effectively to provide immediate assistance during emergency situations, like natural or man-made disasters. Well-structured Flows can walk customers through alternate plans swiftly.
  • Continuous Optimisation: Regularly analyze and optimize your WhatsApp Flows based on post-trip reviews and evolving customer needs for continuous improvement of your services.

5. Enhancing Event Management with WhatsApp Flows

In the sphere of event management, being able to communicate effectively and quickly with participants is paramount. This is where WhatsApp Flows come into their own, extending a seamless opportunity for event managers to interact with guests, send important updates and handle inquiries promptly.

Gallabox's Automated Event Reminders aka WhatsApp Drip Marketing

WhatsApp Flows not only simplify the attendee management process but also offer a personalised experience for attendees, leading to increased satisfaction and attendance rates.

Event Management Challenges and the Role of WhatsApp Flows

  • Communicating important event details: WhatsApp Flows can be used to send information like event schedules, location details, and ticket confirmation to attendees efficiently and instantly.
  • Crowd management: With the Flows feature, event managers can send real-time updates to attendees about various sections of the event, preventing overcrowding and improving their experience.
  • Handling queries promptly: WhatsApp Flows can be set up to answer FAQs proactively, resolving queries before they arise and saving precious resources on the event day.
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Best Practices With WhatsApp Flows in the Event Management

How do you unleash the full potential of WhatsApp Flows in event management? Here are some proven methods:

  • Automate FAQs: Set up flows to automatically answer the most commonly asked questions. This frees up your team to focus on other important aspects of the event.
  • Personalized Communication: Integrate attendee data with the flow to ensure that your messages are personalized and relevant, improving their reception among attendees.
  • Post-Event Feedback: Use WhatsApp Flows to gather valuable feedback post-event. This will give insights into what worked, what didn't, and how to improve future events.

6. Shaping Real Estate Experiences with WhatsApp Flows

In real estate where interactions are crucial, WhatsApp Flows can become a game-changer. Sharing property details, scheduling visits, addressing inquiries and closing deals efficiently can all be done by leveraging this platform.

Gallabox's WhatsApp Chatbot for Real Estate

Real Estate's Challenges and the Impact of WhatsApp Flows

Effective communication can often be a challenge in real estate, due to volume and complexity of transactions. This is where WhatsApp Flows comes in.

  • Siloed Data: Shared property details can often get lost in numerous emails or phone calls. WhatsApp Flows enable agents to share essential property details, including images and floor plans, directly with the buyer in a streamlined chat.
  • Communication Gap: Mismanaged communication can hinder the process of scheduling property visits. Real estate businesses can simplify appointment bookings with WhatsApp Forms, coordinating property visits efficiently.
  • Manual Intervention: Addressing inquiries manually can be tiresome and long. WhatsApp Flows allows automated, personalised responses to common inquiries about properties, saving valuable time.
  • Lack of Reminders: Monitoring complex or remote deal-closing processes is nearly impossible. Sending real-time updates and reminders to all parties involved in the deal, leading to a smoother transaction experience.
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Best Practices with WhatsApp Flows in the Real Estate Industry

Maximising the benefits of WhatsApp Flows in real estate requires some tried and tested practices:

  • Personalised Interactions: Make the most of WhatsApp Flows' capabilities to personalise information shared with potential buyers. Tailoring property details to individual needs and preferences greatly enhances communication.
  • Automated Moderation: While automated responses can be incredibly useful, striking a balance is crucial. Avoid over-automation to keep the human element intact in communications.
  • Consistent Updates: Regularly update property details and promptly respond to inquiries through WhatsApp Flows to maintain buyer interest.
  • Data Protection: Real estate involves sharing of sensitive data. Ensure that all transactions over WhatsApp Flows adhere to data protection laws and maintain confidentiality.

7. Elevating Education through WhatsApp Flows

Education is a sector that can be drastically transformed with WhatsApp Flows. Accessibility and convenience are fundamental in an educational context and these principles align perfectly with what WhatsApp Flows has to offer.

Gallabox's WhatsApp Chatbot for Education

Education Sector Challenges and the Integration of WhatsApp Flows

The education sector faces multiple challenges such as information dissemination, student support, scheduling coordination and often, the need for instantaneous communication.

WhatsApp Flows steps in as a viable solution for these issues. Here's how:

  • Information Dissemination: Institutions often struggle with efficiently disseminating crucial information to students and parents. WhatsApp Flows facilitate easy broadcasts of important announcements, deadlines, syllabus changes and more.
  • Student Support: Providing swift and effective support to students about academic queries, admissions and various services can be demanding. Instant resolution of queries using AI chatbot capabilities and immediate feedback channels, making student support seamless.
  • Scheduling Coordination: Coordinating various schedules including lectures, exams and events often leads to communication gaps. Real-time schedule modifications and reminders, ensure a smooth coordination among the institution, teachers and students.
Understand the 7 Ways in Which WhatsApp Chatbots Powered by Gallabox Can Help the Education Sector

Best Practices with WhatsApp Flows in the Education Sector

For a successful integration of WhatsApp Flows into the education sector, here are some best practices:

  1. Proactive Use: Use the Flows proactively to share updates, notifications and reminders, fostering better engagement.
  2. Guide Users: Train your users, i.e., students and parents, on how to interact with your WhatsApp Business, enabling them to optimise the use of Flows.
  3. Data Privacy: Ensure you're compliant with data protection and privacy policies while handling educational data on the platform.
  4. Consistent Review: Constantly review and analyse the effectiveness of the Flows, making necessary adjustments for a superior user experience.


WhatsApp Flows provide an effective solution for businesses looking to improve user interaction and task completion rates. By tapping into their power, industries can customize their customer journeys, making interactions more engaging and efficient.

If you're a business owner facing the challenges we discussed, there's every reason to explore the benefits of WhatsApp Flows for your company. So, take the leap and unlock new potentials of customer interactions with WhatsApp Flows. Ready to master WhatsApp Flows? Read all our blogs about WhatsApp Flows today!

WhatsApp FlowsChatbotAutomationMarketing
Shivasankari Bhuvaneswaran

Shivasankari BhuvaneswaranTwitter

Content Strategist | Storyteller | Copywriter | SEO Enthusiast | Tone of Voice Consultant | Writing Coach | All Things Content @ Gallabox |