Gallabox

Blasting messages to 10K contacts and hoping for a 20% conversion rate? Keep dreaming!

MEDICAL AND HEALTHCARE SERVICES

9 AM. 12 WhatsApps, 8 Insta DMs, and a packed waiting room. Sound familiar?

Every unanswered message is a lost appointment. Your receptionist is splitting attention between Instagram, WhatsApp, and calls while patients wait. New inquiries slip through, replies are late, and patients choose the clinic that replies first. Your team spends hours repeating timings and basics instead of closing real appointment leads.

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Who should streamline patient communication?

Clinics and multi-specialty hospitals

Clinics and multi-specialty hospitals

Dental practices and cosmetic clinics

Dental practices and cosmetic clinics

Diagnostic and imaging centers

Diagnostic and imaging centers

Independent doctors and healthcare specialists

Independent doctors and healthcare specialists

Running a practice is demanding enough. Patient communication shouldn't add to the burden.

Missed patient messages mean missed appointments

Missed patient messages mean missed appointments

Every unanswered Instagram comment or delayed WhatsApp reply is a patient who books elsewhere. When messages scatter across personal phones and multiple apps, inquiries fall through the cracks, costing your practice confirmed appointments and revenue.

Front-desk bottlenecks during peak hours

Front-desk bottlenecks during peak hours

Morning rushes mean chaos. Your receptionist is answering calls about clinic hours, responding to "Is Dr. Mehta available this week?" questions, and confirming walk-ins while patients wait at the desk. Response times suffer, and patient satisfaction drops.

Repetitive questions consuming staff time

Repetitive questions consuming staff time

"Which insurance do you accept?" "What documents do I need?" "Are you open on Saturdays?" The same questions flood in daily via calls and WhatsApp. Your team wastes hours on copy-paste answers instead of focusing on patient care.

Remind patients of their appointment

Remind patients of their appointment

Patients remember their appointments, get clear WhatsApp confirmations, and can easily reschedule in a few taps. Your days run with shorter waits, a smoother flow through the week, and a calendar that stays full without your team scrambling at the last minute.

Patient context scattered across channels

Patient context scattered across channels

A patient calls first, then messages on WhatsApp. Your team asks "Have we spoken before?" because there's no unified history. Fragmented conversations lead to confusion, repeated information, and a poor patient experience for everyone involved.

Scaling limitations with current team size

Scaling limitations with current team size

You want to grow with more slots or new locations, but your team is already stretched chasing confirmations, follow-ups, and repeat questions. A centralized communication system lets you scale with minimal new hiring instead of building a bigger front desk.

What if you could turn WhatsApp + Instagram into your 24/7 appointment coordinator, FAQ handler, and patient support system?

The WhatsApp and Instagram solution for healthcare practices

What if you could turn WhatsApp + Instagram into your 24/7 appointment coordinator, FAQ handler, and patient support system?

All patient messages in one shared inbox — never switch apps again

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  • Got a patient asking about physiotherapy pricing on WhatsApp? An appointment request for a diagnostic test? Both conversations land in the same unified tab your entire team can access.
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  • Your receptionist sees the full context immediately — the complete WhatsApp conversation history with notes from colleagues. No more 'Let me check if someone else spoke to you' or hunting through personal phones.
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  • Staff can collaborate in real-time: tag colleagues, add internal notes about patient preferences, and hand off conversations smoothly between shifts. When your appointment coordinator goes home, the evening receptionist picks up exactly where they left off with complete message history and patient context right there.
  • All patient messages in one shared inbox — never switch apps again

    The AI assistant that handles routine questions instantly

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  • Your AI co-pilot answers 70% of repetitive patient questions automatically: 'What are your clinic hours?', 'Do you accept XYZ insurance?', 'What should I bring for my first visit?' — answered instantly, 24/7, on both WhatsApp and Instagram.
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  • Patients get immediate responses even at 10:30 PM when they're researching providers. No more 'We'll get back to you tomorrow' that sends them to your competitor's website.
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  • Smart routing kicks in when AI detects appointment requests, urgent concerns, or complex questions; automatically notifying the right staff member to jump in. Your team only handles conversations that truly need a human touch, not the hundredth 'Are you open on weekends?' of the week.
  • The AI assistant that handles routine questions instantly

    Appointment flows that turn inquiries into confirmed bookings

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  • Automated appointment conversations guide patients through slot selection, reason for visit, and confirmation — all within WhatsApp or Instagram chat.
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  • When a patient messages 'I need a consultation for back pain,' the system presents available time slots, collects necessary details (insurance info, reason for visit), and sends a calendar confirmation. No phone tag, no back-and-forth emails.
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  • Send automated reminders 1 hour, 24 hours, and 48 hours before appointments with one-tap reschedule options. Patients can confirm with a quick 'Yes' or pick a new time slot without calling. Your no-show rate drops dramatically because patients actually receive and engage with chat reminders — unlike emails buried in spam folders.
  • Appointment flows that turn inquiries into confirmed bookings

    Patient follow-up that improves outcomes and satisfaction

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  • After a dental procedure, automatically send care instructions via WhatsApp: 'Avoid hot foods for 24 hours' with a simple checklist patients can refer back to anytime.
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  • Two days post-visit, check in: 'How are you feeling after your procedure?' Patients can reply directly if they have concerns, giving you early warning of complications and demonstrating genuine care.
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  • Collect feedback seamlessly through chat-based satisfaction surveys. Patients are far more likely to respond to a quick WhatsApp survey than a long email form. Use insights to improve service and gather reviews for your practice.
  • Patient follow-up that improves outcomes and satisfaction

    Automated reminders for routine care and recurring appointments

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  • Set up automated reminders for six-month general check-ups, annual health screenings, prescription refills, or diagnostic test follow-ups. Patients receive a friendly WhatsApp message: 'It's time for your routine check-up — book your slot now.'
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  • For diagnostic centers, automatically notify patients when reports are ready: 'Your test results are available for pickup. Would you like us to schedule a consultation?' No more patients calling repeatedly to check status.
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  • Send prep instructions the day before appointments: 'Remember to fast for 12 hours before tomorrow's blood work' with a medication reminder. Patients arrive properly prepared, reducing cancelled tests and rescheduling headaches.
  • Automated reminders for routine care and recurring appointments

    Real-time notifications that keep patients informed

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  • Doctor running 20 minutes late? Automatically notify affected patients via WhatsApp so they can adjust their arrival time instead of waiting in your lobby.
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  • Alert patients when schedules change, appointment slots open up, or urgent updates affect their care. Instant WhatsApp notifications get read immediately — unlike emails that sit unopened.
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  • For dental or cosmetic practices, send before-and-after care instructions, appointment preparation guides, and treatment timeline updates through automated sequences that guide patients through their entire care journey.
  • Real-time notifications that keep patients informed

    Why shifting patient communication to WhatsApp and Instagram unlocks your business growth

    Respond before they book elsewhere

    Respond before they book elsewhere

    Turn inquiries into confirmed appointments instantly, capturing patients in the moment they're making decisions about which clinic to choose.

    Reduce front-desk overload

    Reduce front-desk overload

    Free your team from answering the same questions repeatedly, letting them focus on in-person patient care and complex scheduling tasks that truly need human attention.

    Fill your schedule consistently

    Fill your schedule consistently

    Fewer no-shows and last-minute cancellations mean predictable appointment volumes and stable revenue throughout the week without gaps in your calendar.

    Deliver modern patient experience

    Deliver modern patient experience

    Meet patients on the channels they already use daily (WhatsApp and Instagram), not outdated phone trees, overflowing voicemail, or ignored email that sits unread.

    Boost patient satisfaction

    Boost patient satisfaction

    Fast, clear, 24/7 responses directly improve patient experience and care (most important than all), leading to better reviews and more referrals from satisfied patients.

    Run targeted health campaigns

    Run targeted health campaigns

    Promote seasonal flu shots, wellness screenings, or cosmetic treatment specials through broadcast messages that reach segmented patient groups instantly with measurable results.

    Key features: Gallabox for healthcare

    Our tool is built for your business's seamless guest service, maximized direct reservations, and cross-team collaboration.

    Click-to-message ads

    Click-to-message ads

    Run ads on social media or Google that take prospective patients straight to your clinic's WhatsApp and Instagram for immediate appointment requests. No complicated web forms needed.

    IG comment automation

    IG comment automation

    Automatically detect patient intent (e.g., "Cost," "Book") in social comments and instantly trigger a private DM to begin the appointment scheduling process.

    Patient journey tracking

    Patient journey tracking

    Tag every patient according to their stage (e.g., "New inquiry," "Appointment scheduled," "Post-visit follow-up") and track your patient acquisition journey visually.

    Payments

    Payments

    Securely process consultation fees, diagnostic charges, or treatment payments directly within the chat window, simplifying your billing process.

    Flows

    Flows

    Set up appointment booking forms, pre-visit health questionnaires, or service selection menus that patients can complete inside WhatsApp, without downloading separate apps or filling web forms.

    Drip sequences

    Drip sequences

    Automate ongoing care messages for post-treatment check-ins, chronic condition monitoring, or immunization reminders via personalized WhatsApp (or move them from Instagram to WhatsApp) chats.

    Broadcast

    Broadcast

    Whether you're running a vaccination drive, organizing a free health camp, or sending seasonal alerts for flu shots, broadcasts let you reach hundreds of segmented patients quickly and personally.

    Unified shared inbox

    Unified shared inbox

    Manage all WhatsApp and Instagram DMs in one view. Your teams collaborate seamlessly, ensuring every patient interaction is tracked and assigned.

    Connect everything you already use

    Gallabox integrates with Zoho CRM, Google Calendar, Razorpay, Google Sheets, Calendly, Zoom, and Zapier. Make WhatsApp and Instagram automation work seamlessly with your existing tools, not add another system to manage.

    View all Integrations
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    Ready to stop losing patients to delayed responses and convert more inquiries into confirmed appointments?

    Experience the future of patient communication and appointment management. Start your free trial today.

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