The challenge: About 25% of Sattvic Store’s orders were returned due to various reasons. Manual efforts were taken to engage existing customers with new product launches. This is where WhatsApp E-commerce bots came in.
Direct your Facebook and Instagram leads to provide real-time support over WhatsApp - their favourite messaging platform.
Cross-sell by creating advanced customer segments through tagging/labelling of contacts via Gallabox tool to broadcast customer-specific products.
CUSTOMERS LOVE GALLABOX
An e-commerce WhatsApp bot is a chatbot that interacts with users through the popular messaging app, WhatsApp. The bot facilitates the purchase of goods or services using a conversational interface. The user can simply send a message to a designated number and receive assistance in making their purchase.
E-commerce WhatsApp bots are becoming increasingly popular with online businesses. They offer a number of benefits, including:
Here are some use cases of WhatsApp bot for E-commerce businesses: Customer queries and complaints handling, Product recommendations, Order placement and order tracking, Sending customized offers, Re-engaging customers through reminders
The answer is no. In fact, you can build a WhatsApp bot for e-Commerce with just a few clicks. With Gallabox's no-code chatbot builder, anybody can build one.