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In today’s growing e-commerce market easy accessibility of product specifics and support queries are the key touchpoints along the customers buying journey. Digital buyers not just want but, need immediate answers to their product related questions and/or issues. Enabling a real-time support service like that of WhatsApp Chatbots prevents your customers from getting frustrated and your business from returning products because they are unaware of the functioning or think it’s damaged/defective.
Even though some of the reasons listed are out of the companies hands and solely up to the customer, most of them can be rectified with good customer service practices. The traditional methods of phone and email are just not enough anymore, to keep up with the current trends of preferred customer communication - messaging, your e-commerce business should employ WhatsApp Business API to serve customers more efficiently.
Return to Origin or RTO is when a placed order either cannot be delivered or is returned by the customers and has to be shipped back to the warehouse. Consumers are always online and ready to solve their queries via a WhatsApp automated message, this provides an instant link between the customer and your business. WhatsApp has helped reduce the efforts of many e-commerce businesses:
Sattvic Store is a food, herb & supplemental e-commerce store. They source their products directly from farmers and have a wide range from raw herbs to extract forms. They also sell health supplements and organic teas made by women of rural villages.
Here are a few other articles you might be interested in:
In today’s growing e-commerce market easy accessibility of product specifics and support queries are the key touchpoints along the customers buying journey. Digital buyers not just want but, need immediate answers to their product related questions and/or issues. Enabling a real-time support service like that of WhatsApp Chatbots prevents your customers from getting frustrated and your business from returning products because they are unaware of the functioning or think it’s damaged/defective.
Even though some of the reasons listed are out of the companies hands and solely up to the customer, most of them can be rectified with good customer service practices. The traditional methods of phone and email are just not enough anymore, to keep up with the current trends of preferred customer communication - messaging, your e-commerce business should employ WhatsApp Business API to serve customers more efficiently.
Return to Origin or RTO is when a placed order either cannot be delivered or is returned by the customers and has to be shipped back to the warehouse. Consumers are always online and ready to solve their queries via a WhatsApp automated message, this provides an instant link between the customer and your business. WhatsApp has helped reduce the efforts of many e-commerce businesses:
Sattvic Store is a food, herb & supplemental e-commerce store. They source their products directly from farmers and have a wide range from raw herbs to extract forms. They also sell health supplements and organic teas made by women of rural villages.
Here are a few other articles you might be interested in:
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